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Adaptive Workflow to Support Knowledge Intensive Tasks

Adaptive Workflow to Support Knowledge Intensive Tasks

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Adaptive Workflow to Support Knowledge Intensive Tasks

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  1. Adaptive Workflow to Support Knowledge Intensive Tasks Ann Macintosh AIAI The University of Edinburgh http://www.aiai.ed.ac.uk/

  2. processes technologies products which enable regarding business processes to add value, generate profit, etc. markets the organisation Knowledge Assets are Knowledge

  3. Knowledge Processes Apply Knowledge Develop Knowledge Assess Knowledge Knowledge Assets Preserve Knowledge Transform Knowledge Update Knowledge Transfer Knowledge Knowledge Management is

  4. Develop Knowledge Apply Knowledge Assess Knowledge Update Knowledge Transfer Knowledge Preserve Knowledge Transform Knowledge The Processes are acquiring capturing creating discovering, etc using enacting executing exploiting, etc appraising evaluating validating verifying, etc storing securing conserving retaining, etc evolving improving maintaining refreshing, etc communicating deploying disseminating sharing, etc compiling formalising standardising explicating, etc

  5. IT enablers - agents - groupware - data mining - document retrieval - intranets - KBS - etc ... Organisational & cultural enablers - incentives & rewards - roles & responsibilities - behaviour - leadership Knowledge Management Enablers are

  6. IT enablers for: • Index to off-line knowledge (pointers to people, external documents, etc.) • On-line text-based repository • natural language techniques, ... • Structured text • Document Databases, SGML/XML, ... • Explicitly engineered knowledge • Knowledge engineering, Knowledge discovery, ... • Intelligent workflow

  7. A Workflow Solution • Objective • help people use, and manage, an organisational memory • Scope • an interlingua for the disparate elements • a communication infrastructure • task-based process management

  8. Integration requires • Common terms for interchanging • ontology • Enterprise, Capability, Process • Common communication model • agents • Common communication language • KQML • An overview of what the user wants to do • task manager

  9. Adaptive Workflow • Enriched representations of processes • Support to capture and maintain knowledge • Support for knowledge-based decision making • Aids to synthesise plans and schedules • Aids to select appropriate resources • Aids to execute processes • Aids to replan and fix problems during execution • Support for adaptive and dynamic work

  10. Decision Support Browsers T a s k M a n a g e r Documentation Agent Based Communication Ontologies - Domain, Capability, Process Others Knowledge Bases Pointers to People Databases Adaptive Workflow supporting knowledge intensive tasks u s e r s