1 / 10

Problem Determination With TPTP’s RCP Log Analyzer

IBM's TPTP suite, particularly the RCP Log Analyzer, provides an extensible framework that addresses the complexities of problem determination in IT environments. It assimilates information from diverse sources, overcoming challenges like non-correlated data, varying formats, and extensive log files. By standardizing symptom formats and offering common interfaces among tools, it streamlines the detection and resolution of common problems. This solution aids system administrators in efficiently gathering required log and debug information, making problem-solving a less time-consuming and more collaborative effort.

rafael-duke
Télécharger la présentation

Problem Determination With TPTP’s RCP Log Analyzer

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Problem Determination With TPTP’s RCP Log Analyzer Liz Dancy lizdancy@ca.ibm.com IBM Tivoli

  2. TPTP Project • Extensible Framework • Composed of Four Sub-Projects • Platform • Monitoring • Test • Trace

  3. Problem Determination : The Problem • Need a way to assimilate information from several sources • Information not Automatically Correlated • Common Symptoms for Common Problems • Time Consuming • Specific Expertise often not documented or shared efficiently

  4. Problem Determination : The Data • Different vendors and proprietary formats • Typically large files • Differences in format and level of detail • Difficult to locate and correlate (i.e. two machines on different time zones)

  5. Common Base Eventsubmitted to OASIS and WEF 1.1 is now the standard! Applications Adapters Adapters Database • Disparate pieces and parts • Tools focused on individual products • No common interfaces among tools • No synergies in building tools OR in creating log entries common base event ApplicationServer Servers • Generic log adapter • Common format for log files • Common set of tools • Common interfaces among tools Storage devices Networks Now Simplified Log format nightmare today

  6. Symptom format is implemented in Eclipse TPTP open source Defect Transformation tool Transformation tool Transformation tool Customer Support • Disparate pieces and parts • Tools focused on individual products • No common interfaces among tools • No synergies in building tools OR in creating symptom entries common symptom format Newsgroup Symptom Catalog • Common format for symptom definitions • Common set of tools • Common interfaces among tools Documentation Operation Log Book Now Simplified Symptom format nightmare today

  7. RCP Log Analyzer • Standalone • Lightweight • Problem Determination Solution

  8. Problem definition: Customer support scenario Internet User Apache HTTP Server Exception Problem determination: • Need log/debug info for specific time frame System administrator

  9. Demo

  10. Questions

More Related