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Welcome to the AVA619H00 IP Office Telephone End-User Training

Welcome to the AVA619H00 IP Office Telephone End-User Training. 5600 Series Menu. 1. Course Introduction. 2. Specific 5600 Series Telephones. 3. Using Your 5600 Series Telephone. 4. Basic Call Handling. 5. Advanced Call Handling. a. User Programmable Features.

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Welcome to the AVA619H00 IP Office Telephone End-User Training

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  1. Welcome to the AVA619H00IP Office Telephone End-User Training AVA619H00 IP Office Telephone End User Training

  2. 5600 Series Menu 1. Course Introduction 2. Specific 5600 Series Telephones 3. Using Your 5600 Series Telephone 4. Basic Call Handling 5. Advanced Call Handling a. User Programmable Features b. System Administrator Programmable Features 6. Resources 7. Course Conclusion AVA619H00 IP Office Telephone End User Training

  3. Introduction to IP Office Telephones IP Office provides support for the following phones: • 2400 Series  • 4400 Series  • 4600 Series • 5400 Series  • 5600 Series • 6400 Series  • 3616 IP Wireless Telephone  • 3626 IP Wireless Telephone  • EU24 Expansion Module AVA619H00 IP Office Telephone End User Training

  4. Course Introduction This course provides information on the IP Office 5600 IP Series telephones. AVA619H00 IP Office Telephone End User Training

  5. 5600 Series Objectives Upon successful completion of this course, you should be able to • Articulate the benefits of telephone features. • Explain how to handle calls using the 5600 Series telephones. • Given a set of circumstances, select the appropriate telephone features to provide a solution. • Activate and program telephone set features. • Program features on the telephone using the Options and Label keys. • Create personal distribution lists and call logs using phones. • Access additional telephone support resources. AVA619H00 IP Office Telephone End User Training

  6. 5600 Series Menu 1. Course Introduction 2. Specific 5600 Series Telephones 3. Using Your 5600 Series Telephone 4. Basic Call Handling 5. Advanced Call Handling a. User Programmable Features b. System Administrator Programmable Features 6. Resources 7. Course Conclusion AVA619H00 IP Office Telephone End User Training

  7. 5600 Series Telephone Overview The 5600 Series includes: • 5601 IP Hardphone • 5602 IP Hardphone • 5602SW IP Hardphone • 5610 IP Hardphone • 5620 IP Hardphone Other differentiators include: • Sleek design, improved ergonomics, flexibility, and high voice quality • Paperless button labeling • Local call log • Speed dial directories AVA619H00 IP Office Telephone End User Training

  8. 5600 Series Telephones (cont.) • The 5600 Series is comprised of the following digital phones: • 5601  • 5602 • 5610 • 5620 AVA619H00 IP Office Telephone End User Training

  9. 5601 Telephone Overview Features of the 5601 IP telephone include: • Two line appearance/feature keys • Eight fixed feature keys • 10/1000 BaseT Ethernet connections • Downloadable software for future upgrade capabilities • Hearing Aid compatible • Eight personalized ring patterns • 802.3af Power over Ethernet support • Simple Network Management Protocol (SNMP) v2 support • DHCP IP Addressing • Quality of Service (QoS) options of UDP  • Port selection, DiffServ, 802.1p/q • G.711, G.729A/B Voice Coders • Message Waiting Indicator • Desk or wall mountable AVA619H00 IP Office Telephone End User Training

  10. 5601 Telephone Components Message Waiting Light Hold Line Button Line Button Messages Transfer Conference Volume Control Drop Redial Dialpad AVA619H00 IP Office Telephone End User Training

  11. 5601 Telephone Dimensions Specifications: • Weight: 1.9 lbs. (.9 kg) • Color: Multi-color gray or white AVA619H00 IP Office Telephone End User Training

  12. 5602/5602SW Telephone Overview Features of the 5602 IP telephone include: • Two line appearance/feature keys automatically labeled on display • Listen-only speaker • Ten fixed feature keys • 2 x 24 character font display • 10 BaseT Ethernet connections • Downloadable software for future capabilities • Icon button labeling with English printing on housing • G.711, G.729A/B Voice Coders • Quality of Service (QoS) options of UDP Port Selection, DiffServ, 802.1p/q • DCHP client and Statically (manual) • Configurable IP Addressing • Microsoft NetMeeting Compatible • Message Waiting Indicator • Desk or wall mountable AVA619H00 IP Office Telephone End User Training

  13. 5602 Telephone Components Message Indicator Light Display Volume Control Message Line Button Hold Messages Transfer Conference Volume Control Drop Redial Dialpad AVA619H00 IP Office Telephone End User Training

  14. 5602/5602SW Telephone Dimensions Specifications: • Weight: 1.9 lbs. (.9 kg) • Color: Multi-tone gray AVA619H00 IP Office Telephone End User Training

  15. 5610/5610SW Telephone Overview Features of the 5610 IP telephone include: • 12 programmable feature keys that are automatically labeled • 10 fixed feature keys • Medium-sized graphic display • Three fixed feature keys - Conference, Transfer, Redial • Three application buttons - Speed Dial, Call Log, and Web Browser • Integrated Switched ports for connect of PC • Full-duplex speakerphone • Three-position adjustable desk stand • Integrated headset jack • Built-in multiple language support • Quality of Service (QoS) options for UDP port selection, DiffServ, 802.1p/q • Support for SNMP v2 • DHCP client and statically (manual) configurable IP addressing • Multiple Power Options • 10/100 BaseT Ethernet connections • Desk or Wall Mountable • Message Waiting Indicator • Downloadable software for future upgrade capability • Hearing aid compatible • Icon button labeling with English printing on the housing • Eight personalized ring tones • Voice media encryption AVA619H00 IP Office Telephone End User Training

  16. 5610 Telephone Components Call Appearance and Feature Buttons Message Indicator Display Softkeys Exit Options Speaker Hold Headset Transfer Mute Conference Drop Volume Control Redial Dialpad Previous/Next Page buttons AVA619H00 IP Office Telephone End User Training

  17. 5610/5610SW Telephone Dimensions Specifications: • Weight: 2.4 lbs. (1.1 kg) • Color: Multi-gray or white AVA619H00 IP Office Telephone End User Training

  18. 5620 Telephone Overview Features of the 5620 IP telephone include: • Twelve programmable feature keys and ten fixed feature keys • Desk or Wall Mountable with three-position adjustable desk stand • Downloadable software for future upgrade capability • Graphic display QoS options for UDP port selection, DiffServ, 802.1p/q • Support for Simple Network Management Protocol (SNMP) v2 • Icon button labeling with English printing on the housing • Three fixed feature keys - Conference, Transfer, Redial • Three application buttons - Speed Dial, Call Log, and Web Browser • DHCP client and statically (manual) configurable IP addressing • Integrated Switched ports for connect of PC • Full-duplex speakerphone • Integrated headset jack • Built-in multiple language support • Multiple Power Options • 10/100 BaseT Ethernet connections • Message Waiting Indicator • Hearing aid compatible • Eight personalized ring tones • Voice media encryption AVA619H00 IP Office Telephone End User Training

  19. 5620 Components Call Appearances Buttons Message Indicator Display Softkeys Options Exit Hold Speaker Transfer Headset Conference Mute Drop Volume Control Redial Dialpad Previous/Next Page buttons AVA619H00 IP Office Telephone End User Training

  20. 5620 Telephone Dimensions • Specifications: • Weight: 2.8 lbs. (1.3 kg) • Color: Multi-tone gray AVA619H00 IP Office Telephone End User Training

  21. EU24 Expansion Unit Overview The EU24 is an optional function key expansion unit that extends the number of call appearance and feature buttons available for your telephone. Features: • Status icons • Extension features • 24 buttons arranged in two columns • Large display for button labels Available on: • 2420 Digital telephone • 4620 IP telephone • 5420 Digital telephone • 5620 IP telephone AVA619H00 IP Office Telephone End User Training

  22. EU24 Specifications and Requirements Specifications: • Color: Multi-color gray Requirements: • Must be connected to one of the following telephones: • 2420 • 4620 • 5420 • 5620 The EU24 requires the Avaya 1151B1 power supply unit. Only 24 Call Appearances total are available. This module cannot be daisy-chained (connected) to another EU24 unit. AVA619H00 IP Office Telephone End User Training

  23. 5600 Series Menu 1. Course Introduction 2. Specific 5600 Series Telephones 3. Using Your 5600 Series Telephone 4. Basic Call Handling 5. Advanced Call Handling a. User Programmable Features b. System Administrator Programmable Features 6. Resources 7. Course Conclusion AVA619H00 IP Office Telephone End User Training

  24. 5600 Series Introduction Understanding how to use your telephone is critical to getting the most out of what your 5600 Series telephone has to offer. This section covers: • Status icons • Call Appearance buttons • Call Appearance • Call Coverage • Bridged Appearance • Line Appearance • Options Menu • Visual Ring • Labels Menu AVA619H00 IP Office Telephone End User Training

  25. Disclaimer Depending on the version of telephone selected and the system programming features programmed by the system administrator, not all features may be available on your telephone. AVA619H00 IP Office Telephone End User Training

  26. Status Icons Status icons indicate: • Status of each call • If a feature has been activated Note: The status icons displayed here will appear only on the 5610 and 5620 telephones. AVA619H00 IP Office Telephone End User Training

  27. 5602 Status Icons AVA619H00 IP Office Telephone End User Training

  28. Call Appearance Buttons Call Appearance types: • Call Coverage • Bridged Appearance • Line Appearance. Note: The Call Appearance buttons are administered by the System Administrator. AVA619H00 IP Office Telephone End User Training

  29. Call Appearance Buttons (cont.) The Call Appearance buttons: • Indicate an incoming call to your telephone with a status icon • Allow you to handle multiple calls Below the Call Appearance icons, one of the following is displayed: • Caller’s telephone number (external calls). The caller’s information will display if there is a match in the system. • Caller’s name and extension (internal calls) will display. AVA619H00 IP Office Telephone End User Training

  30. Call Coverage Buttons Call Coverage (CC) buttons alert you to calls on another user's telephone if they are unavailable to answer. A feature button displays the other person's name on your phone. When the other user’s phone is busy, you are alerted to the call by a ring tone and visually by the diamond icon. AVA619H00 IP Office Telephone End User Training

  31. Call Coverage Demonstration AVA619H00 IP Office Telephone End User Training

  32. Bridged Appearance Buttons The Bridged Appearance buttons provide a mirrored state of another user’s Call Appearance buttons. AVA619H00 IP Office Telephone End User Training

  33. Bridged Appearance Demonstration AVA619H00 IP Office Telephone End User Training

  34. Line Appearance Buttons The Line Appearance buttons Allow you to make or answer a call from a specific line. AVA619H00 IP Office Telephone End User Training

  35. Line Appearance Demonstration AVA619H00 IP Office Telephone End User Training

  36. Options Menu The Options menu provides: • Ring Options • Contrast • Log Setup • Miscellaneous • Self-Test • Display Mode • Erase All • Language AVA619H00 IP Office Telephone End User Training

  37. Option Menu (cont.) To select an option: • Press the button next to the option you wish to select.  • To exit and return to the normal call handling screen press Exit.  AVA619H00 IP Office Telephone End User Training

  38. Visual Ring The Visual Ring option alerts you to an incoming call from both the audible ring of the telephone and visually through the Message Waiting Lamp flashing. To set up Visual Ring: • Press the Option button.  • Press Ring Options. • Press Ring Pattern.  • Press either the key next to the setting or press the Yes/No button.  • Click Save to save your settings. AVA619H00 IP Office Telephone End User Training

  39. Label Menu The Label menu allows you to: • Edit • Inspect • Restore Before you select a button to label After you select a button to label AVA619H00 IP Office Telephone End User Training

  40. Checkpoint AVA619H00 IP Office Telephone End User Training

  41. 5600 Series Menu 1. Course Introduction 2. Specific 5600 Series Telephones 3. Using Your 5600 Series Telephone 4. Basic Call Handling 5. Advanced Call Handling a. User Programmable Features b. System Administrator Programmable Features 6. Resources 7. Course Conclusion AVA619H00 IP Office Telephone End User Training

  42. Basic Call Handling Features Basic call handling features include: • Understanding Status icons • Using Call Appearance buttons • Answering a call • Making a call • Speed Dials • Redialing a number • Call Log • Placing a call on hold • Using the speakerphone • Redialing a number • Transferring a call • Conferencing AVA619H00 IP Office Telephone End User Training

  43. Answer a Call You can answer the call by: • If you are not currently on a call, use the speakerphone, handset, or headset. • If you are already on a call, place the current call on hold and press the Call Appearance button next to the blinking bell icon ( ). AVA619H00 IP Office Telephone End User Training

  44. Make a Call To callManually: • Dial the number. • Pick up the handset or speak. • If the call is not answered, press the Speaker button or the Drop button to disconnect. To callAutomatically: • Press the Redial button and press the call appearance key. • Access the Call Log, the Directory, or your Speed Dial directory, and select a person. AVA619H00 IP Office Telephone End User Training

  45. Speed Dial Directory The Speed Dial Directory allows you to create a personal list of speed dials on the 5610 and 5620 telephones. • The personal Speed Dial Directory can be navigated by: • Pressing the arrow buttons to move between pages or keying the first letter of the required name to jump to the page with a matching entry. • Pressing the button next to an entry to call the associated number. • Using the soft key buttons to perform other actions. AVA619H00 IP Office Telephone End User Training

  46. Adding a Speed Dial To Add a Speed Dial Entry: • Click on SpDial. • Click on the Add soft key. • Type the name of the person you are adding. • Click Number when name is entered. • Enter the person's telephone number. • Press Save, Cancel, or Exit. Before Add button is pressed After Add button is pressed AVA619H00 IP Office Telephone End User Training

  47. Editing a Speed Dial Entry Before pressing Edit To edit a Speed Dial entry: • Click on the Edit soft key. • Use the arrow keys to select a speed dial entry. • Select the Name button. • Edit the name and telephone number. • Press Save. • Select another speed dial to edit or press the Done button. After pressing Edit AVA619H00 IP Office Telephone End User Training

  48. Deleting a Personal Speed Dial Entry To delete a Speed Dial: • Click on the Delete soft key. • Use the arrow keys to select the Speed Dial entry. • When the entry is displayed, press the adjacent button. • Press Yes to delete the entry or Cancel to exit without deleting. • Select another entry to delete or press Done. AVA619H00 IP Office Telephone End User Training

  49. Dialing from the Speed Dial Directory Before pressing SpDial To dial a number: • Press the SpDial button. • Use the arrow buttons or key the first letter of the a name • When the entry displays, press the adjacent key. After pressing SpDial AVA619H00 IP Office Telephone End User Training

  50. Redial To redial a number: • Press the Redial button. • Use the arrows to select a number. • Press the Call Appearancekey of the number. AVA619H00 IP Office Telephone End User Training

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