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Welcome to the AVA619H00 IP Office Telephone End-User Training

Welcome to the AVA619H00 IP Office Telephone End-User Training. 5400 Series Menu. 1. Course Introduction. 2. Specific 5400 Series Telephones. 3. Using Your 5400 Series Telephone. 4. Basic Call Handling. 5. Advanced Call Handling. a. User Programmable Features.

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Welcome to the AVA619H00 IP Office Telephone End-User Training

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  1. Welcome to the AVA619H00IP Office Telephone End-User Training AVA619H00 IP Office Telephone End User Training

  2. 5400 Series Menu 1. Course Introduction 2. Specific 5400 Series Telephones 3. Using Your 5400 Series Telephone 4. Basic Call Handling 5. Advanced Call Handling a. User Programmable Features b. System Administrator Programmable Features 6. Resources 7. Course Conclusion AVA619H00 IP Office Telephone End User Training

  3. Introduction to IP Office Telephones IP Office provides support for the following phones: • 2400 Series  • 4400 Series  • 4600 Series • 5400 Series  • 5600 Series • 6400 Series  • 3616 IP Wireless Telephone  • 3626 IP Wireless Telephone  • EU24 Expansion Module AVA619H00 IP Office Telephone End User Training

  4. Course Introduction This course provides information on the IP Office 5400 Digital Series of telephone handsets. AVA619H00 IP Office Telephone End User Training

  5. Course Objectives Upon successful completion of the 5400 Series section, you should be able to: • Articulate the benefits of telephone features. • Explain how to handle calls using the 5400 Series telephones. • Given a set of circumstances, select the appropriate telephone features to provide a solution. • Activate and program telephone set features. • Program features on the telephone using the Options and Label keys. • Create personal distribution lists and call logs using phones. • Access additional telephone support resources. AVA619H00 IP Office Telephone End User Training

  6. 5400 Series Menu 1. Course Introduction 2. Specific 5400 Series Telephones 3. Using Your 5400 Series Telephone 4. Basic Call Handling 5. Advanced Call Handling a. User Programmable Features b. System Administrator Programmable Features 6. Resources 7. Course Conclusion AVA619H00 IP Office Telephone End User Training

  7. 5400 Series Telephone Overview The 5400 Series of digital telephones provides increased: • Functionality • Efficiency • Productivity Other benefits: • Improved design • Increased voice quality • Paperless button labeling • Local call log • Personal Speed dial directories • Convenient features that match functionality with user needs AVA619H00 IP Office Telephone End User Training

  8. 5400 Series Telephones • The 5400 Series is comprised of the following digital phones: • 5402 •  5410 •  5420 AVA619H00 IP Office Telephone End User Training

  9. 5402 Telephone Overview • Features of the 5402 include: • 2 x 24 character display • Two label-less call appearances • Listen-only speaker • Ten fixed feature keys • Hearing Aid compatible • Message Waiting Indicator • Eight personalized ring patterns • Desk or wall mountable AVA619H00 IP Office Telephone End User Training

  10. 5402 Components Display Message Indicator Light Speaker Call Appearance Buttons Message Hold Feature Transfer Conference Mute Drop Volume Control Redial Dialpad AVA619H00 IP Office Telephone End User Training

  11. 5402 Telephone Dimensions Specifications: • Weight: 1.9 lbs (.9 kg) • Color: Multi-color gray AVA619H00 IP Office Telephone End User Training

  12. 5410 Telephone Overview Features of the 5410 Digital telephone include: • 5 x 29 display • 12 label-less call appearances • Full-duplex speakerphone • 14 fixed feature keys • Four soft keys • Headset jack • Local language customization • Eight personalized ring patterns • Desk or wall mountable AVA619H00 IP Office Telephone End User Training

  13. 5410 Components Call Appearances Buttons Message Indicator Display Softkeys Messages Exit Hold Speaker Transfer Headset Conference Mute Drop Volume Control Redial Dialpad Previous/Next Page buttons AVA619H00 IP Office Telephone End User Training

  14. 5410 Dimensions Specifications: • Weight: 2.4 lbs (1.1 kg) • Color: Multi-color gray AVA619H00 IP Office Telephone End User Training

  15. 5420 Telephone Overview Features of the 5420 telephone include: • 7 x 29-character display for easy viewing • 24 call appearance/feature button • Full duplex speakerphone  • Switch automatically performs button labeling • Online access to electronic downloads • Local call logging • Speed Dial directory • Advanced user interface • Paper-less labels • Function Key Expansion Unit (EU24) jack • Global ready icons AVA619H00 IP Office Telephone End User Training

  16. 5420 Components Call Appearances Buttons Message Indicator Display Softkeys Messages Exit Hold Speaker Transfer Headset Conference Mute Drop Volume Control Redial Dialpad Previous/Next Page buttons AVA619H00 IP Office Telephone End User Training

  17. 5420 Dimensions • Specifications: • Weight:  2.8 lbs (1.3 kg) • Color: Multi-color gray • Requirements: • Connection to an IP Office Digital Station (DS) port AVA619H00 IP Office Telephone End User Training

  18. EU24 Expansion Unit Overview The EU24 is an optional function key expansion unit that extends the number of call appearance and feature buttons available for your telephone. Features: • Status icons • Extension features • 24 buttons arranged in two columns • Large display for button labels Available on: • 2420 Digital telephone • 4620 IP telephone • 5420 Digital telephone • 5620 IP telephone AVA619H00 IP Office Telephone End User Training

  19. EU24 Specificationsand Requirements Specifications: • Color: Multi-color gray Requirements: • Must be connected to one of the following telephones: • 2420 • 4620 • 5420 • 5620 The EU24 requires the Avaya 1151B1 power supply unit. Only 24 Call Appearances total are available. This module cannot be daisy-chained (connected) to another EU24 unit. AVA619H00 IP Office Telephone End User Training

  20. 5400 Series Menu 1. Course Introduction 2. Specific 5400 Series Telephones 3. Using Your 5400 Series Telephone 4. Basic Call Handling 5. Advanced Call Handling a. User Programmable Features b. System Administrator Programmable Features 6. Resources 7. Course Conclusion AVA619H00 IP Office Telephone End User Training

  21. 5400 Series Introduction Understanding how to use your telephone is critical to getting the most out of what your 5400 Series telephone has to offer. This section covers: • Status icons • Call Appearance buttons • Call Appearance • Call Coverage • Bridged Appearance • Line Appearance • Options menu • Visual Ring • Labels menu AVA619H00 IP Office Telephone End User Training

  22. Disclaimer Depending on the version of telephone selected and the system programming features programmed by the system administrator, not all features may be available on your telephone. AVA619H00 IP Office Telephone End User Training

  23. 5410 and 5420 Status Icons Status icons indicate: • Status of each call • If a feature has been activated . AVA619H00 IP Office Telephone End User Training

  24. 5402 Status Icons Icon Definition Status Icons AVA619H00 IP Office Telephone End User Training

  25. Call Appearance Buttons Call Appearance types: • Call Coverage • Bridged Appearance • Line Appearance. Note: The Call Appearance buttons are administered by the System Administrator. AVA619H00 IP Office Telephone End User Training

  26. Call Appearance (CA) Buttons The Call Appearance buttons: • Indicate an incoming call to your telephone with a status icon • Allow you to handle multiple calls Below the Call Appearance icons, one of the following is displayed: • Caller’s telephone number (external calls). The caller’s information will display if there is a match in the system. • Caller’s name and extension (internal calls) will display. AVA619H00 IP Office Telephone End User Training

  27. Call Coverage (CC) Buttons Call Coverage (CC) buttons alert you to calls on another user's telephone if they are unavailable to answer. A feature button displays the other person's name on your phone. When the other user’s phone is busy, you are alerted to the call by a ring tone and visually by the diamond icon. AVA619H00 IP Office Telephone End User Training

  28. Call Coverage AVA619H00 IP Office Telephone End User Training

  29. Call Coverage (cont.) AVA619H00 IP Office Telephone End User Training

  30. Call Coverage (cont.) AVA619H00 IP Office Telephone End User Training

  31. Bridged Appearance The Bridged Appearance buttons provide a mirrored state of another user’s Call Appearance buttons. AVA619H00 IP Office Telephone End User Training

  32. Bridged Appearance Demonstration AVA619H00 IP Office Telephone End User Training

  33. Line Appearance Buttons The Line Appearance buttons: • Allow you to make or answer a call from a specific line AVA619H00 IP Office Telephone End User Training

  34. Line Appearance Demonstration AVA619H00 IP Office Telephone End User Training

  35. Options Menu The Options menu provides personalization functions: • Ring Options • Contrast • Log Setup • Miscellaneous • Self-Test • Display Mode • Erase All • Language AVA619H00 IP Office Telephone End User Training

  36. Option Menu (cont.) To select an option: • Press the button next to the option you wish to select.  • To exit and return to the normal call handling screen press Exit.  AVA619H00 IP Office Telephone End User Training

  37. Visual Ring Alerts you to an incoming call from both the audible ring of the telephone and visually through the Message Waiting Lamp flashing. To set up Visual Ring: • Press the Option button.  • Press Ring Options. • Press Ring Pattern.  • Press either the key next to the setting or press the Yes/No button.  • Click Save to save your settings. AVA619H00 IP Office Telephone End User Training

  38. Label Menu The Label menu allows you to: • Edit • Inspect • Restore Before you select a button to label After you select a button to label AVA619H00 IP Office Telephone End User Training

  39. Checkpoint AVA619H00 IP Office Telephone End User Training

  40. 5400 Series Menu 1. Course Introduction 2. Specific 5400 Series Telephones 3. Using Your 5400 Series Telephone 4. Basic Call Handling 5. Advanced Call Handling a. User Programmable Features b. System Administrator Programmable Features 6. Resources 7. Course Conclusion AVA619H00 IP Office Telephone End User Training

  41. Basic Call Handling Basic call handling features include: • Understanding Status icons • Using Call Appearance buttons • Answering a call • Making a call • Speed Dials • Redialing a number • Call Log • Placing a call on hold • Using the speakerphone • Transferring a call • Conferencing AVA619H00 IP Office Telephone End User Training

  42. Answer a Call To answer a call: • If you are not currently on a call, use the speakerphone, handset, or headset. • If you are already on a call, place the current call on hold and press the Call Appearance button next to the blinking bell icon ( ). AVA619H00 IP Office Telephone End User Training

  43. Make a Call To callManually: • Dial the number . • Pick up the handset or speak. • If the call is not answered, press the Speaker button or the Drop button to disconnect. To callAutomatically: • Press the Redial button and press the call appearance key. • Access the Call Log, the Directory, or your Speed Dial directory, and select a person. AVA619H00 IP Office Telephone End User Training

  44. Speed Dial Directory The Speed Dial Directory allows you to create a personal list of speed dials on the 5410 and 5420 telephones. • The personal Speed Dial Directory can be navigated by: • Pressing the arrow buttons to move between pages or keying the first letter of the required name to jump to the page with a matching entry. • Pressing the button next to an entry to call the associated number. • Using the soft key buttons to perform other actions. AVA619H00 IP Office Telephone End User Training

  45. Adding a Speed Dial To add a Speed Dial Entry: • Click on SpDial. • Click on the Add soft key. • Type the name of the person you are adding. • Click Number when name is entered. • Enter the person's telephone number. • Press Save, Cancel, or Exit. AVA619H00 IP Office Telephone End User Training

  46. Editing a Speed Dial Entry To edit a Speed Dial entry: • Click on the Edit soft key. • Use the arrow keys to select a speed dial entry. • Select the Name button. • Edit the name and telephone number. • Press Save. • Select another speed dial to edit or press the Done button. AVA619H00 IP Office Telephone End User Training

  47. Deleting a Personal Speed Dial Entry To delete a Speed Dial: • Click on the Delete soft key. • Use the arrow keys to select the Speed Dial entry. • When the entry is displayed, press the adjacent button. • Press Yes to delete the entry or Cancel to exit without deleting. • Select another entry to delete or press Done. AVA619H00 IP Office Telephone End User Training

  48. Dialing from the Speed Dial Directory To dial a number: • Press the SpDial button. • Use the arrow buttons or key the first letter of the a name • When the entry displays, press the adjacent key. AVA619H00 IP Office Telephone End User Training

  49. Redial To redial a number: • Press the Redial button. • Use the arrows to select a number. • Press the Call Appearancekey of the number. AVA619H00 IP Office Telephone End User Training

  50. Redial (cont.) The previously dialed numbers displayed on the Redial menu depend on the type of telephone: • 5402: Displays the last number dialed • 5410: Displays the last three numbers dialed • 5420: Displays the last ten numbers dialed. AVA619H00 IP Office Telephone End User Training

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