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Ad vert. Ad vertising camp aign. Ad. ADVERTISING. Adver ti ser. Ad vert isement. Ad vertising. Collocations Match a verb on the left with a noun on the right to form a collocation. a) a bid on eBay. 1 advertise. 2 lease. b) money. Can you remember ?. 3 receive. c) products. 4 earn.
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Advert Advertising campaign Ad ADVERTISING Advertiser Advertisement Advertising
CollocationsMatch a verb on the left with a noun on the right to form a collocation. a) a bid on eBay 1 advertise 2 lease b) money Can you remember ? 3 receive c) products 4 earn d) attention e) a body part 5 lose f) effectiveness 6 target g) an audience 7 attract
Which of these characteristics are the most important for a good salesperson? in… interested • Really listens to the customer friendly fr… • Smiles all the time knowledgeable k… • Knows a lot about their products pres… presentable • Has a smart appearance trustworthy tr… • You feel you can trust him/her competent com… • Can explain the USP of the product patient pa… • Gives the customer time to think per… persuasive • Good at making the customer believe in the product chatty ch… • Makes small talk
Which questions did you hear? • Which model? • Which make would you like? • How many doors would you like? • What about the engine? • What optional extras would you like? • Are you planning to travel long • distances? • 7 What about the colour?
Rearrange the words to make questions a car salesperson could ask you Which do like model? Which model do you like? diesel want a you engine Do? Do you want a diesel engine? leather you like Would seats? Would you like leather seats? used Are in you a car interested? Are you interested in a used car? do your What car you need for? What do you need your car for? by cash you pay Can? Can you pay by cash? anything you cheaper Do have? Do you have anything cheaper?
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cruise camping holiday beach holiday
Life’s a negotiation! What do you think is being negotiated here?
TRUE TRUE TRUE Questionnaire FALSE FALSE 1 There is always a winner and a loser in a negotiation. 2 You have to give something to get something. 3 You need an agenda. 4 Making small talk is necessary. 5 You need to prepare as much as possible. 6 You can promise anything. 7 Negotiations are the same all over the world. 8 It’s a good idea to sum up agreements regularly. IT DEPENDS IT DEPENDS FALSE
How correct should emails be? 1 Is it OK to make grammar and spelling mistakes? 2 What is email etiquette? What are your standards? Think about emoticons, subject lines, capital letters, openings and closings. 3 What do these ‘emoticons’ mean? Would you ever use them? :) :-S :'( :-@ Do you know any others?
a b a Skim reading – did you get it right? We are in agreement with 15% discount for prompt payment and delivery before December Further to your quotation dated 19 November, we are pleased to place the following trial order for 500 plastic wine glasses, order number WG759 placing an order accepting terms placing an order
c d c We would be most interested in receiving your latest catalogue and price list, quoting your most competitive prices. Please let us know what trade discount you offer and what your delivery lead times are. I’m afraid the rather low trade discount of 5% disappointed us. We would, however, be prepared to place a bulk order of 2,000 items if you increased your discount to 9% asking for more information asking for better terms placing an order
e f Thank you for your offer of 7% off net price for orders over 5,000 items. I regret that these conditions are not acceptable to us. We can offer you a gross price, inclusive of delivery charges, of €51.30 per 100 items. These goods are inclusive of VAT. cut making a quotation refusing terms placing an order
Negotiating languageMatch the beginning with the correct ending. a) our terms are 8% discount for orders over 80,000. 1 Further to your call, 2 I hope everything goes b) if you need any further information. c) according to plan. 3 With reference to discounts 4 Our terms of payment are d) I’d like to confirm the following points. e) 3% discount for payment within 30 days. 5 Please get back to me
Negotiating languageMatch the beginning with the correct ending. 6 Please find attached the agenda of the meeting f) that you have received this email. g) 10,000 parts per month. 7 We have submitted a h) firm offer of €100 per item. 8 Transport costs are 9 We can guarantee delivery of i) as requested. 10 Please confirm j) free within Europe
We can guarantee a discount of 7% for payment within seven days. Dear Mr Bradshaw With reference to the price, the catalogue is now out-of-date. The current price is €16.00. cut Further to your email, I am pleased to advise you that we have 300 dictionaries in stock at the moment. Delivery of the other 200 would be in one month. Yours sincerely Many thanks for your enquiry. We look forward to receiving your order. Helen Noonan
Many thanks for your enquiry. Dear Mr Bradshaw Further to your email, I am pleased to advise you that we have 300 dictionaries in stock at the moment. Delivery of the other 200 would be in one month. cut With reference to the price, the catalogue is now out-of-date. The current price is €16.00. We can guarantee a discount of 7% for payment within seven days. We look forward to receiving your order. Yours sincerely Helen Noonan