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Rebecca Shigley Jo Anne Wingate ASD Project Manager Senior Program Manager

NORTH CAROLINA DEPARTMENT OF INSURANCE AGENCY SERVICES DIVISION AND PEARSON VUE INDUSTRY MEETING May 3, 2012. Rebecca Shigley Jo Anne Wingate ASD Project Manager Senior Program Manager North Carolina Department of Insurance Pearson VUE Mary Castner Program Manager

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Rebecca Shigley Jo Anne Wingate ASD Project Manager Senior Program Manager

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  1. NORTH CAROLINA DEPARTMENT OF INSURANCEAGENCY SERVICES DIVISION ANDPEARSON VUEINDUSTRY MEETINGMay 3, 2012 Rebecca Shigley Jo Anne Wingate ASD Project Manager Senior Program Manager North Carolina Department of Insurance Pearson VUE Mary Castner Program Manager Pearson VUE

  2. AGENDA Introduction of Pearson VUE Rebecca Shigley Pearson VUE Overview and Experience Jo Anne Wingate NC Back Office Operation Jo Anne Wingate Explanation of changes to resident/ non-resident licensing Changes to the examination process Mary Castner Question and answers

  3. Introduction of Pearson Why outsource administrative functions? RFP process and contract award Service offerings Timeline of events

  4. Pearson VUE Overview and Experience Over $8 billion in annual sales World’s largest education business Publishing in 17 languages World’s largest assessments and testing provider Largest state regulatory and credentialing examination provider in the U.S. U.S. owned-and-operated test center network Full test development and psychometric services Test delivery in 22 languages Operations in 60 countries Over 37,000 employees “We have the global resources, capabilities, and commitment to ensure your success.”

  5. Pearson VUE Overview and Experience • North Carolina Department of Insurance (Back-office Outsourcing) • Mississippi Board of Cosmetology • Pennsylvania Department of Cosmetology • Wisconsin Barber and Cosmetology Licensing Board • The American Council on Education (ACE) – Joint Venture • National Council of Examiners for Engineering and Surveying (NCEES) • Association of Social Work Boards (ASWB) • Florida Department of Financial Services • Kansas Department of Insurance • Montana Department of Insurance • Nevada Department of Insurance • The Graduate Management Admission Council (GMAC) • 12 year contract extension • Florida Department of Education (in partnership w/ Evaluation Systems of Pearson) 6

  6. Regulatory Market Presence

  7. North Carolina Back Office Operation What is “back office operation” Application screening and Processing Customer Service Call Center Pearson VUE Experience in back office operations: District of Columbia 1992 Colorado Department of Insurance 1995 Colorado Board of Nursing – NA 1996 Georgia Department of Insurance 1998 Colorado Office of Barber and Cosmetology Licensure 2003

  8. North Carolina Back Office Operation Located in Raleigh, NC 3200 Atlantic Avenue, Suite 120 Mailing address: NCDOI/Pearson VUE PO Box 14209 Raleigh, NC 27620 Toll Free Customer Service Line 866-265-6329 Toll Free Fax Line 888-959-3010 Twenty dedicated customer support specialists Hours of operation: M-F 8:00 a.m.-6:00 p.m. ET

  9. North Carolina Back Office Operation What’s changing: Prior to taking the examination application is required to be made through NIPR All fees for the license application, fingerprinting and Pearson VUE processing fee must be paid NIPR will reserve a National Producer Number (NPN) for first time applicants at the time the application is submitted Applicants should maintain the NPN number in a safe place – it will be required at the time they make an exam reservation An authorization will be sent to Pearson VUE which will permit the candidate to test The Pearson VUE processing fee is $50 per application regardless of the number of lines of authority

  10. North Carolina Back Office Operation Contractual responsibilities: New license application processing: Resident/Non-Resident Producers Bail Bond Public Adjusters Non-insurance business entities Surplus Lines Brokers Renewal processing: Bail Bond Public Adjusters Non-insurance business entities Surplus Lines Brokers Review of criminal background reports License reinstatements

  11. North Carolina Back Office Operation License mailing lists and license histories License appointments and terminations that can not be processed through NIPR Reporting to NCDOI Establishment of regional operation in Raleigh, NC

  12. Changes to the Examination Process Rebecca Shigley ASD Project Manager

  13. NCDOI New License Process and VTS FIRST STEP after Pre-Licensing Education PRIOR to scheduling PVUE Exam – Complete License Application Online by visiting NIPR www.nipr.com and pay all licensing fees. NOTE: Applicant will also receive an e-mail from NIPR with a link to download fingerprint submission form and complete instructions for fingerprint submission if required. “YES” answers to any of the background questions will require additional documentation for review. Application contains a link to NIPR to upload documents for faster service. Candidates can also send USMAIL to NC Licensing Office for review. Page 14

  14. NIPR will create a file of applicants and send to Pearson via RTI (Real Time Import) PVUE will then send applicants an Authorization E-mail. NOTE: Applicants can not schedule exams until this is received. The email will contain: Client Candidate ID# which is a10 digit National Producer Number. Ex. 0000123456 Client Authorization ID# which is an Application number that NIPR has assigned to a license request. Ex. L123456789 Exam Series Name/Code – Name and code of the exam that the candidate is authorize to take. Six (6) month eligibility period – Start / End dates given – must pass exam in this period or re-apply on NIPR. Page 15

  15. SECOND STEP – SCHEDULING Call PVUE Reservation Specialists – provide information from Email Authorization to schedule & pay for approved exam. OR Create your own PVUE examination scheduling account at www.pearsonvue.com PVUE’s offers an updated login/password process with stricter security criteria. BENEFITS ON LINE Scheduling: Available 24/7 Registration is now a real time process. Candidate can update demographics Page 16

  16. SECOND STEP – SCHEDULING –cont. BENEFITS: cont. You will be able to check available days and times. Pay online with credit card to secure reservation. Changes to registration if needed. NOTE: Cancel policy is still controlled. Cancelling your exam within the 2 day window, exam fee is forfeited.

  17. THIRD STEP – PASSING THE EXAM Once an Applicant has passed his exam, passing notification will be sent to NAIC/SBS. NAIC/SBS will perform check against the Regulatory Information Retrieval System (RIRS) for regulatory issues related to the candidate. NAIC/SBS sends the file to NIPR NIPR will also notify the North Carolina Licensing Office of Pearson VUE when the passing score is matched to an license application. Page 18

  18. FOURTH STEP - LICENSING Applications are considered complete if they contain ALL of the required supporting documentation, fees, fingerprints submitted/reviewed, and a passing exam score. These candidates are approved for licensure if they meet license qualifications or referred to Agent Services Division if additional review for a licensing decision is required. FINAL STEP – Once the license application is approved, an email will be sent to the applicant with a congratulations message and that the license can be printed using SBS CONNECT after 24 hours. Page 19

  19. CREATING A WEB ACCOUNT FOR EXAM SCHEDULING The following slides will provide step by step screenshots from www.pearsonvue.com

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  26. Ms. Glyn A. Kynnesman 25 Bencoolen Road Bude GBR EX23 8PJ Web Account Confirmation We have completed your request for a Pearson VUE Web Account. Now you will be able to schedule, cancel or reschedule an exam at www.pearsonvue.com . Please use the following username and password the first time you sign in. Username: GAKynnesman Temporary Password: R2aNptf7 Please note: If your password is not displayed above, this means we have found your record in our database and your original password is still valid. If you have forgotten your password and would like to request a new one, please go to: www.pearsonvue.com/forgotpassword and a new password will be forwarded to you shortly. As soon as you sign in, you will be required to choose a new password. We require this password change as a security measure for your protection. To help maintain the privacy of your personal information, choose your new password carefully to make it hard for anyone to guess. We recommend choosing a new password that is both easy to type and easy to remember so that you do not have to record it where someone else might see it. Your new password must contain at least seven characters and may not contain your user name. Use both uppercase and lowercase letters and also numbers and/or symbols, preferably in unexpected ways. Avoid names and words that would be easy to guess. If you have any questions, visit us at our Web site or call the Pearson VUE office nearest you: Americas: 1 (800) 511-3478 or 1 (952) 681-3000 Europe, Middle East, Africa: +44 161 855 7455 Asia-Pacific: +61-2-9487-5425 Thank you for choosing Pearson VUE! Page 27

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