1. Tech Technology Training for Front Line Library Staff Presented by Jackie Wright and Katy Pretz PaLA Conference, September 29th 2014

2. Overview of TechWAGGIN • Choosing Training Topics Aligned with Staff Needs & EDGE Benchmarks • Setting Up an Online Training Using Free & Inexpensive Tools • Q & A Today’s Agenda

3. TechWAGGINis a technology training initiative for public libraries in the Washington Library District in Southwest Pennsylvania. • Why technology training? • Staying Up To Date • Libraries and Transliteracy Overview

4. Staff will: • Gain basic computer/mobile device and internet skills • Become familiar with commonly used software • Be able to direct and assist patrons with all available library resources Overview: Goals

5. Libraries will be able to provide exemplary support to patrons requiring technology assistance at any time. • Library resource usage will increase. • Libraries will stay relevant with high quality services in today’s ever-changing digital world. • Up to 12 hours of CE Credit Overview: Benefits

6. Libraries will participate in entire program from start to finish. • Staff members, including Directors, will be given up to 1 hour per topic of paid time and a training station to complete tasks. • Participants must be able to perform basic computer skills prior to training, including: • Hardware--Turn on/off computer, monitor, printer • Mouse--Moving cursor, left-click, scroll page, click and drag • Programs--Find, open and close programs, including internet browser • Internet--Typing website URL in address bar Overview: Expectations

7. 4 Assignments per topic • 15 minutes each • Resources compiled and/or created • Directions, images, videos, links Format

8. Ask! • Experience • EDGE Assessment • Objectives • Needs Choosing Topics

9. EDGE Assessment: Community Value Benchmark 1: Libraries provide assistance and training with the goal of increasing the level of digital literacy in the community. 81% of PA Libraries offer one-on-one technology help on-demand for at least 10 minute sessions. Benchmark 2: Libraries provide access to relevant digital content and enable community members to create their own digital content. 98% of PA Libraries have office productivity software. Benchmark 3: Libraries provide technology resources to help patrons meet important needs related to personal goals & community priorities. 59% of PA Libraries offer access to online testing preparation tools through its website and/or through career testing software. Choosing Topics: EDGE

10. EDGE Assessment: Organizational Management Benchmark 8: Libraries have sufficient staff with technology expertise to help patrons achieve their goals. 85% of PA Libraries provide staff with work time to engage in technology related learning activities. Choosing Topics: EDGE

11. Make a list of all of the digital resources & services available at your library. • ILS • Software on Public Computers • Downloadable eBooks or Streaming Entertainment • Databases and Library Subscriptions Don’t forget about state and federal resources. • POWER Library • Government Resources Choosing Topics

12. Polaris ILS • Email • Web Browsers and Websites • Microsoft Word • Microsoft Excel • Microsoft Powerpoint and Publisher • Facebook and Social Media • OverDrive, Mobile Devices, and Apps • Reference Resources (Legal, Health, Local, Government, Social) • Career Resources • Genealogy and Local History Resources • Student Resources • RA and Programming Resources Choosing Topics: WAGGIN

13. Dedicated e-mail • Storage • Webpage • Survey tool • Data management Setting Up

14. Google Drive

15. Google Drive: CE Credits

16. WordPress

18. Screencasting Software • Topic-specific software • Image Capture & Editing Creating Content

19. Demonstration Creating Content

20. Q & A

21. Jackie Wright Digital Services Manager Citizens Library & District Center jwright@citlib.org 724-222-2400, ext. 228 Katy Pretz Library Director Flenniken Public Library fpl@windstream.net 724-966-5263 CONTACT US www.techwaggin.wordpress.com