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  1. Contents • Solution Strategy • Enterprise Framework and Components • ERP / EIP Integration • Enterprise Information Portals • Application Architecture

  2. Solution Strategy A common IT infrastructure and application portfolio that can be shared by the enterprise and its’ trusted business partners. • Provide a common set of foundation applications and services that will allow the enterprise to focus on its’ core competencies and services • Solutions will be phased as the needs change, starting with Financial, HR and infrastructure • Approach must minimize the initial and overall costs to deploy, support and scale • Solution must be quickly deployed and can support an outsource model to keep IT support staff requirements to a minimum • Solution must provide a consistent view of Key Performance Indicators across the enterprise and business partners and suppliers

  3. Contents • Solution Strategy • Enterprise Framework and Components • Integration Objectives in Today’s Marketplace • The Enterprise Framework • Framework Characteristics • Enterprise Portal Objectives • Enterprise Portal ROI Drivers • ERP / EIP Integration • Enterprise Information Portals • Application Architecture

  4. Enterprise Portal SCM CRM WFO ERP Publish /Subscribe Content / Knowledge Mgt. Identity Mgmt / SSO Business Applications EIP / Add-on Service Apps Web Services: Workflow, Reporting, Security, Messaging, EAI, etc. Data Access Services: External, Internal Infrastructure / Enabling Technologies Integration Objectives in Today’s Marketplace • Implement or position for an EIP that: • has characteristics to meet long term objectives • Seamlessly incorporates apps • Has significant set of bundled services • Choose/Develop applications that: • are “portal friendly” • Expose critical information to the EIP • use standard web services • use “open” standards • Choose/Develop web services that: • are “portal friendly” • Expose critical information to the EIP • use standard web services • use “open” standards • Select and ‘push’ products / capabilities into Web Services layer • use best-of-breed for entire enterprise

  5. The Enterprise Framework Enterprise Portal CRM WFO ERP Publish /Subscribe Content/ KnowledgeMgt. Identity Mgmt Business Applications EIP / Add-on Service Apps Web Services: Workflow, Reporting, Security, Messaging, EAI, etc. Data Access Services: External, Internal Infrastructure / Enabling Technologies “The Enterprise Information Portal (EIP) as Information Aggregator”

  6. Enterprise Framework Characteristics • Scalable, Extensible and Secure • Standards-based (LDAP, X.509, XML, RosettaNet, etc.) • Modular EIP Functionality (gadgets, portlets, XpertLinX, etc.) • Platform Neutral • Vendor Neutral – modular • Robust • 100% XML where possible • Minimize use of applets / add-ins – thin presentation layer • Standard XML translation capabilities (XSLT) • Enable Best-of-Breed functionality through “plug-and-play” architecture • Minimize data redundancy

  7. Abstraction (integration of repositories) Individualized / Role-based access (taxonomies) Federated Search Visual Builders (customization / personalization) Federated Portals (integration with other portals) Enterprise Portal Objectives Enterprise Portal • Legacy Application Support • Internationalization • Mobile / Wireless Support • Offline / Remote Support • Web Collectors (e.g. scraping, content aggregation)

  8. Enterprise Portal ROI Drivers • New-style role-based interface • Advanced search capability • Aggregation of content • LDAP>Directory services • Advanced security and Single Sign-On • Application/process/data integration • Collaboration support • Expertise monitoring and knowledge capture • Business function and vertical industry specialization • Common Extranet, Intranet and Internet services backplane

  9. Contents • Solution Strategy • Enterprise Framework and Components • ERP / EIP Integration • Major Considerations • Alternative 1 – Complete EIP / Web Service Components • Alternative 2 – Maximized Use of ERP Components • Alternative 3 – Hybrid ERP / Web Services Components Summary • Recap • Enterprise Information Portals • Application Architecture

  10. EIP / ERP Integration – Major Considerations • The integration of an EIP with ERP features and capabilities has several complications. Factors include: • ERP portal robustness • ERP underlying web services – capabilities, openness and ease of use • Enterprise commitment to ERP • Web services used in other enterprise web-based apps • Web Services provided by third party providers • Enterprise disposition to approach • Factors can be considered both PRO and CON depending on overall architecture and disposition “Deciding on the ERP role in an enterprise framework is critical”

  11. Alternative 1:Complete EIP / Web Services Components Enterprise Portal 2 1 ERP • PRO: Web Services readily exposed • PRO: Web Services at leading edge • CON: Use of additional products 3 Web Services: Workflow, Reporting, Security, Messaging, EAI, etc. • PRO/CON: Does not rely on ERP portal CON: ERP probably requires modifications Overall • PRO: Ability to select best-of-breed web services / best available enterprise solution • PRO/CON: full ERP capabilities probably not utilized • PRO/CON: Lessened dependency on ERP • PRO/CON: Additional EIP product

  12. Alternative 2:Maximized use of ERP Components ERP Portal 2 1 Other Apps ERP • ERP exposes web services through it’s portal • PRO: No third party EIP investment • PRO: Few ERP modifications • CON: Potentially high per-seat charges • CON: Limited to ERP portal functions • PRO/CON: Committed to ERP / toolset 3 ERP Web Services: Workflow, Reporting, Security, Messaging, EAI, etc. • Other applications need to be integrated into portal framework with Single Sign-on • CON: ERP may not expose value-added functionality to other applications • Publish/subscribe • Alerts Other applications need modifications to utilize ERP web services: Workflow, Security, Messaging, etc. PRO/CON: ERP reliance CON: ERP capabilities may be lagging “ERP portals as an Enterprise asset requires a significant ERP commitment”

  13. Alternative 3:Hybrid ERP / Web Services Components ERP/EIP Portal 2 1 Other Apps ERP • ERP exposes web services through it’s portal • PRO: No third party EIP investment • PRO: Few ERP modifications • CON: Potentially high per-seat charges • CON: Limited to ERP portal functions • PRO/CON: Committed to ERP / toolset 3 4 ERP Web Services ERP Web Services Third-party Web Services: Workflow, Messaging, EAI, etc. 5 Overall • PRO: Flexibility to select ERP web services / pick best available enterprise solution • CON: Increased number of integration points • PRO/CON: Lessened dependency on ERP “The most flexible solution is also the most complicated”

  14. ERP Integration Recap • EAP Portals (Enterprise Application Portal) • Use of EAP may be indicated when organization is heavily entrenched in a single vendor solution, and: • Application toolset is recognized as enterprise standard • Other applications can be initiated via EAP • Other applications can easily utilize EAP web services (e.g. workflow, reporting, security, etc.) • EAP Web Services • EAP should contain services required for all web-based applications: • Workflow • Reporting • Messaging / Notifications / Alerts • Security • If deficient in any area, middleware may be required to satisfy business requirements • Applications, including EAP, may need to be modified to use middleware

  15. Contents • Solution Strategy • Enterprise Framework and Components • ERP/EIP Integration • Enterprise Information Portals • The Portal Marketplace – Maturing / Consolidating • Portal Trends • Portals Will Evolve into e-Business • EIP Characteristics – Revisited • EIP ROI Drivers • Application Architecture

  16. The Portal Marketplace – Maturing / Consolidating Unstructured Data Collaboration Ecosystem ApplicationIntegration StructuredData Process • Content Portals • Business Intelligence (BI) Portals • Search/Categorization Portals • Infrastructure Portals (Broadvision) • Application Portals (e.g. PS Enterprise Portal, Oracle Oracle9iAS Portal, Portal Studio and Portal.Oracle.Com, andmySAP Work Place) • Pure Play (e.g. DataChannel, Plum tree, Microsoft Share Point) • Leaders • Complementors • Packagers • Boundaries not crisp Adapted from IDC “EIP Consolidation is underway”

  17. Portal Trends • By the end of 2005, 60% of F500 companies will manage their own EIP (Gartner) • By the end of 2005, 80% of large orgs. will have a production portal (Delphi) • Ranking of business applications running on EIPs (Information Week 500) • Human Resources – 72% • Training – 68% • Customer Service/Management – 65% • Decision Support – 62% • Full Text Search – 61% • Sales Force Automation – 57%

  18. Portals will Evolve to e-business • By the end of 2005, enterprise portals will be a required component of e-business solutions for more than 50% of Type A organizations • EIPs will become high-volume web-sites • Internal Home Page –across the enterprise for all employees • External – primary entry point to enterprise info and services for customers, partners and suppliers • By the end of 2005 the top two priorities for web-site operations will be: • Content Management • Enterprise Integration • By the end of 2005, a web-based approach will significantly replace the desktop with the “web-top” (source: Gartner)

  19. EIP Characteristics - Revisited • Abstraction (integration of repositories) • Individualized / Role-based access (taxonomies) • Federated Search • Visual Builders (customization / personalization) • Federated Portals (integration with other portals) • Legacy Application Support • Internationalization • Mobile / Wireless Support • Offline / Remote Support • Web Collectors (e.g. scraping, content aggregation) “EIP vendors are providing solutions through relationships” Adapted from Gartner

  20. Contents • Solution Strategy • Enterprise Framework and Components • ERP/EIP Integration • Enterprise Information Portals • Application Architecture • EIP-Centric Architecture • Primary Participants / Leaders

  21. EIP-Centric Applications Architecture Data Mart EIS / KPI dashboard Supply Chain Wireless ERP Systems Enterprise Application Integration (EAI) Demand Chain Legacy Systems B2B Platform Data Exchange Web Applications EnterpriseInformation Portal Vortal Collaboration B2Employee ExternalContent Vortal Publish / Subscribe Tools Repositories Data Organization / Viewing Vortal Content Management Consumers B2C Platform CRM / Support Application 1 Role Based Access Application 2 One-to-one Experience Security Application ‘n’ LDAPDirectory “Deliver Solutions with an EIP appropriately positioned”

  22. PrimaryParticipants / Leaders Tibco – EAI WebMethods – EAI Vitria – EAI SeeBeyond - EAI MS BizTalk - EAI Data Mart Sybase, ESSbase EIS / KPI dashboard E.piphany Supply Chain Wireless ERP Systems Enterprise Application Integration (EAI) PeopleSoft Demand Chain Incentive Systems B2B Platform ProAct - HR Data Exchange Legacy Systems ConcurWorkScape EnterpriseInformation Portal Web Applications Vortal Vignette Collaboration Backweb – Alert Mgt. B2Employee ExternalContent Vortal DataChannel Publish / Subscribe Tools Repositories Inxight Data Organization / Viewing DataChannel Vortal Content Management PlumtreeEpiCentric iPlanetSilverstream MS SharePoint Consumers OblixBackweb MS Content Management server Documentum B2C Platform CRM / Support Role Based Access Application 1 One-to-one Experience Application 2 Security Application ‘n’ LDAPDirectory Oblix Netegrity “Positioned to rapidly extend Workforce participants”