Conrad Hilton, at a gala celebrating his career, was asked …

1. Conrad Hilton, at a gala celebrating his career, was asked …

2. The “3H Theory of Everything”

3. All you need to know …

4. All you need to know …HiltonHowardHerb

5. All you need to know …HiltonHowardHerb

6. Conrad Hilton, at a gala celebrating his career, was asked,“What was the most important lesson you’ve learned in your long and distinguished career?”His immediate answer …

7. “remember to tuck the shower curtain inside the bathtub”

8. “Execution isstrategy.”—Fred Malek

9. “In real life, strategy is actually very straightforward. Pick a general direction and implement like hell”—Jack Welch

10. “The art of war does not require complicated maneuvers; the simplest are the best and common sense is fundamental. From which one might wonder how it is generals make blunders; it is because they try to be clever.”—Napoleon

11. Internal organizational excellence = Deepest “Blue Ocean”

12. All you need to know …HiltonHowardHerb

13. 25

14. All you need to know …HiltonHowardHerb

15. “You have to treat your employees like customers.”—Herb Kelleher, upon being asked his “secret to success”Source: Joe Nocera, NYT, “Parting Words of an Airline Pioneer,” on the occasion of Herb Kelleher’s retirement after 37 years at Southwest Airlines (SWA’s pilots union took out a full-page ad in USA Today thanking HK for all he had done; across the way in Dallas, American Airlines’ pilots were picketing the Annual Meeting)

16. All you need to know …HiltonHowardHerb

17. 3H: Hilton, Howard, Herb**Sweat the details!**Stay in touch!**It’s all about the people!

18. Leader’s oath of office

19. Definition of a boss/supervisor/ leader:Cannot Do the Work That Needs to Be Done

20. “Leaders‘do’ people. Period.”—Anon.

21. Oath of Office: Managers/Servant Leaders Our goal is to serve our customers brilliantly and profitably over the long haul. Serving our customers brilliantly and profitably over the long haul is a product of brilliantly serving, over the long haul, the people who serve the customer. Hence, our job as leaders—the alpha and the omega and everything in between—is abetting the sustained growth and success and engagement and enthusiasm and commitment to Excellence of those, one at a time, who directly or indirectly serve the ultimate customer. We—leaders of every stripe—are in the “Human Growth and Development and Success and Aspiration to Excellence business.” “We” [leaders] only grow when “they” [each and every one of our colleagues] are growing. “We” [leaders] only succeed when “they” [each and every one of our colleagues] are succeeding. “We” [leaders] only energetically march toward Excellence when “they” [each and every one of our colleagues] are energetically marching toward Excellence. Period.

22. Leadership is a sacred trust.**President, classroom teacher, CEO, shop foreman

23. Excellence.Service.Period.

24. “Excellence … can be obtained if you: ... care more than others think is wise; ... risk more than others think is safe; ... dream more than others think is practical; ... expect more than others think is possible.” Source: Anon. (Posted @ tompeters.com by K.Sriram, November 27, 2006 1:17 AM)

25. EXCELLENCE. Always.If not EXCELLENCE, what?If not EXCELLENCE now, when? EXCELLENCE is not an "aspiration."EXCELLENCE is not a "journey."EXCELLENCE is the next five minutes. Organizations exist to SERVE. Period.Leaders exist to SERVE. Period. SERVICE is a beautiful word. SERVICE is character, community, commitment. (And profit.)SERVICE is a beautiful word. SERVICE is not "Wow." SERVICE is not "raving fans.“ SERVICE is not "a great experience." Service is "just" that—SERVICE.

26. More than one route forward

27. 14,00020,000

28. 14,00020,00030

29. 14,000/eBay20,000/Amazon30/Craigslist

30. The greatest dangerfor most of usis not that our aim istoo highand we miss it,but that it istoo lowand we reach it.Michelangelo

31. “Insanely Great” Steve Jobs

32. “Radically thrilling”BMW

33. “We are crazy. We should do something when people say it is ‘crazy.’If people say something is ‘good’, it means someone else is already doing it.”—Hajime Mitarai, Canon

34. “You do not merely want to be the best of the best.You want to be considered the only ones who do what you do.”—Jerry Garcia

35. Tom Peters’ Excellence. Always. AL BUSTAN PALACE Muscat/03 August 2010

36. Part ONE

37. #1

38. Little =BIG**Thank you, Mr. Prime Minister

39. #2

40. 7X. 7:30A-8:00P. F12A.7:30AM = 7:15AM.8:00PM = 8:15PM.

41. “No” = 2**Yes Bank

42. The Commerce Bank Model“every computer at Commerce Bank has a specialredkey on it that says, ‘found something stupid that we are doing that interferes with our ability to service the customer? Tell us about it, and if we agree, we will give you $50.’”Source: Fans! Not Customers. How Commerce Bank Created a Super-growth Business in a No-growth Industry, Vernon Hill & Bob Andelman

43. #3

44. Don’t like it? Don’t pay. Source: Graniterock Co.

45. #4

46. It BEGINS(and ENDS) in the …

47. parkinglot**Disney

48. #5

49. Big carts = 1.5X Source: Wal*Mart

50. Bag sizes = New markets: $B Source: PepsiCo