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Lessons Learned

Lessons Learned

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Lessons Learned

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  1. “Those who cannot remember the past are condemned to repeat it.” George Santayana Lessons Learned

  2. Agenda Importance of lessons learned Important lessons I Learned What are your lessons learned?

  3. + Importance of Lessons Learned Lessons learned are a way to capture what went well and what should be changed so the past is not forgotten Organize lessons learned by category (e.g. scope, communication, schedule, etc.) What went well What would we change and how

  4. Important Lessons I Learned (My Story) Hired by Andersen in Russia to find an accounting system for Western and Russian financial reporting Had no experience doing this Went to Chicago to get help, and learned…

  5. Important Lessons I Learned There is more money implementing application software than in reselling the software It is easier to move to new solutions if you are not selling the software

  6. Scala Software Sold and implemented by Ernst & Young Scala Localization – $2.5 million Three year payback Champion Software Sold by Robertson Blums Corporation (RBC) Andersen training on Champion - $25,000 Less than one year payback Important Lessons I Learned Products in the Russian marketplace at the time were Scala and Champion Andersen implemented Champion for Pepsi, Gerald Hines and Freixenet

  7. Important Lessons I Learned Pepsi and Freixenet outgrew Champion Convinced RBC to localize and resell SunSystems Andersen in Russia became one of the largest implementers of SunSystems in the world Year 3 - E&Y Selling and implementing around fifty Scala systems a year ($12 million in annual revenue) Year 3 – Andersen Implementing around fifty SunSystems a year ($10 million in annual revenue)

  8. Important Lessons I Learned Outcome – Andersen passed E&Y as the biggest and most profitable implementer in the market when we began implementing SAP Outcome - former Andersen staff now run SAP businesses for SAP, E&Y, PwC and others around the world Year 5 - E&Y Selling and implementing around fifty Scala systems a year ($12 million in annual revenue) Year 5 – Andersen Implementing around fifty SunSystems and five SAP systems a year ($20 million in annual revenue)

  9. What are your lessons learned? Break into your teams and start to create your lessons learned (15 - 20 minutes) Two teams will use the whiteboards for this exercise In 15 - 20 minutes you will share your lessons learned with the class