ICT Strategic Group 8.30am 13 th November Agenda

1. ICT Strategic Group 8.30am 13th November Agenda

2. Item 3 Stoke Primary School ICT Services Working in partnership with RM Education

3. Introduction • Stoke Local Authority is changing its schools’ support offering • Stoke LA in partnership with RM Education, can offer you a range of support packages • Building block package approach

4. History • Decision to work with a partner for the following reasons: • Budget Pressures • Service Delivery Ambition • Changing School Environment • Change in working practices

5. Packages Delivered by locally based people In your city

6. Starter Package You will need the basics first • InternetHigh-speed reliable and secure internet connection managed by Stoke LA • E-mail World-class Microsoft Office 365 e-mail • FilteringParallel filters provided by both Stoke LA and RM Education • Virus Software and updates for all the PCs in your school, built on Symantec £17 per pupil per annum and £2500 Line rental

7. SIMS Licence • Discounted SIMS licences are available • Must have an approved SIMS Support Partner that meets the below criteria • Product and Public Liability Insurance minimum of £5m Professional indemnity minimum £5m • At least 2 years audited accounts or bankers reference if this is not available • Dunn and Bradstreet credit check • At least 3 references from organisations they currently provide this service to • At least 2 years’ experience of managing/supporting and upgrading SIMS in a school environment • At least 4 support staff directly associated with that service • Must have an established Helpdesk operating between 8am – 5pm

8. SIMS Support • City Council approved SIMS Support Partner is RM • SIMS upgrades and patches • SIMS advice, guidance and support • Admin network support • SIMS health checks

9. Curriculum Bronze • Engineer Visits (Half day per week) • Network management • Preventative maintenance • Resolving network problems • Installing software • Can be enhanced to Bronze +

10. Curriculum Silver • Managed curriculum service • Including: • Pre-installation audit • On-site engineer visits • We’ll even repair your hardware as part of the package

11. Full managed service • Including: • Curriculum network support • SIMS support • Admin network support Gold – Full Managed Service

12. Price Licence cost subject to CAPITA / All costs subject to RPI

13. Any Questions? Contact details in the back of the brochure. Jon Barker John Bowler Andy Morris Neil West

14. Item 4 ICT Steering – Service Usage and Performance Andy Morris – Operations Manager

15. BSF News…. • Five Managed Service sites now live with two further “Mini Managed Services”. • OSSMA next to join (Jan 2013), followed by Thistley Hough (April 2013) and six schools in Sept 2013. • Eight former school technicians now RM employees. • TUPE process going well - new colleagues very positive and spreading the word to the next phase.

16. Primary News…. • Primary Support proposition agreed • Visits underway to all Primary Schools to discuss • Starter Package • SIMS Support • Bronze / Silver / Gold Curriculum Support • Educational Support

17. Learning Platform Usage Our top ten users:

18. RM Performance – October 2012 Overall call volumes high due to the three new BSF sites but lower than September; 1109 calls open in period. 144 calls open at the end of the period; 53% of these calls are with the customer for further action or closure Three Customer Satisfaction surveys were completed with an average score of 5.67 (Scores were 0,8,9) The First Time Fix rate is at 40%

19. Call Trend Analysis

20. Helpdesk (Business Technology) • BT dealt with 223 support requests in October 2012 • 207closed • 16 outstanding and carried over • Call Breakdown • Incidents – 61 • Service Requests – 162 • Top 5 Closed Incidents:

21. Key Performance Indicators - RM

22. Customer Satisfaction • Figures are from Net Promoter

23. Annual Survey • Survey held in June 2012. Fantastic response – over 1100 participants. • 77% satisfied or better with RM helpdesk • 83% of pupils satisfied or better with EM+ and KLP • 54% of staff satisfied with managed service • Action plan being created to address dissatisfaction • Step 1: Change email product • Step 2: Improve contact with schools through visits and dialogue

24. Annual Survey Prize winnersPupilsNaziahAkhtar, Thistley HoughMelissa Tellwright, Ormiston Horizon Staff Keith Burdon, Haywood Engineering CollegeVictoria Brown, Priory Primary C of E

26. Item 5 Refund Distribution • Total in the pot so far is • £61,351 • What do you want to do with it? • Head Teachers Meeting for ideas • Divide up = £1.81 per pupil • Buy Lending Equipment - IPADS • E-Safety proposal

27. Item 6 Cloud Products Update Office 365 RM Unify Peter McGurk – Service Delivery Manager

28. Dudley rollout complete • Development work completing this month • Pilot at OSSMA – Dec 12 • Looking for a primary pilot site – if you are interested please talk to me or Neil

29. Migration through spring/summer 2013 • Domain – your choice • Stay with sgfl.org.uk, or • Choose/use your own domain >> @anythingyoulike.com • Examples: • ossma.co.uk • norton.stoke.sch.uk • Cost is minimal - less than £50/year

31. Item 7. BSF Update

33. Item 8EducationKatrina Hay

34. Good News • The momentum builds • 2 schools to May 2012 • 3 schools in Sept 2012 • 7 by Sept 2013 • 4 by May 2014

35. Support in Advance • How do we support in advance? • Consultancy to build a bespoke programme • At the heart - the school’s vision & development plan • Change management • On-line skills audit • Essential Skills Programme • Visit to Real Centre • Action Research Projects • Partnership • School or academy • RM • LA

36. Support During Go Live • Bespoke ‘Go Live’ Programme • Partnership • Compliments • Technical CPD • CPD by other partners • School’s in-house programme • Time and resources available?

37. Action Research Projects Inform PIC Good practice examples Case studies

38. Good Practice ARP • Stoke school wider resource • Heather Gibb – Stoke LA LP Administrator • https://www.klp.rm.com/establishments/8610000/UniversalServices/SchoolAdvisorySupport/SchoolInterestSpaces/ActionResearchProjects/Pages/BrowseallARPs.aspx

39. Co-operative Academy at Stoke Case Study

40. Action Research Projects Stoke school wider resource Heather Gibb – Stoke LA LP Administrator https://www.klp.rm.com/establishments/8610000/UniversalServices/SchoolAdvisorySupport/SchoolInterestSpaces/ActionResearchProjects/Pages/BrowseallARPs.aspx

41. Thank You

42. Item 9. E-SafetyJonathan Moss

43. The 360 E-safe CityProject Fund Optionse.g 50K of funding available from the IT Deductions FundIf 50% of this fund is available to the 360 esafe project then schools can have the option of using around £300 per school to use to support their 360 E-safe project. With £2500 used to support half termly E-Safety training events across the city at times that suit parents (evenings and Saturdays) in local venues accessible venues.If 75% of this fund is available for the 360 esafe project then schools can have around £425 available per school to use to support the 360 esafe project with £5000 used to support parent E-safety events across the city.If 100% of the find is available then schools can have around £550 per school to support 360 with £9000 being available for training events from Sept 2012-Sept 2014.

44. Lending Library RefreshAll Schools to get access to the Lending LibraryFunds used to refresh kit e.g. more Ipads, Kindle Fire, Rasberry Pi, Microsoft Surface. Number of apps purchased for evaluation.Max of four loans to schools per year.Kit to be used for project work and evaluation.Schools to suggest kit to purchase and sub-group to decide purchase.Purchase through LA gives volume discount.Schools to decide who provides support.

45. E-safety • Global unblocking system through the learning platform for speedy and accountable decision making. • Communication regarding the use of RM smart caches and the responsibility of schools.

46. Item 10. Annual ReportNeil West

47. Item 11. AOB • Proposed Date for next meeting Location to be Determined Any offers?