Self Directed SupportAre We Ready? Andrea Wood Policy and Practice Development Manager KEY Community Supports
About KEY • National Voluntary Sector Provider • Supporting People with Learning Disabilities • Individualised support and a focus on social inclusion
About KEY KEY support over 1000 people across Scotland • 302 people have an agreed Individual Budget – in the form of an Individual Service Fund • 21 people have an Individual Budget in the form of a Direct Payment • 1 person has an individual budget in the form of a Care Managed Fund • Over 75 people are in the process of transition from traditionally funded services to an individual budget
Our Journey 2009-2011 • Completed In Control Leadership Programme • Self assessed using Progress for Providers • Developed our Strategic Plan • Committed to a real focus on outcomes
Organisational Development • Outcome based support planning
Organisational Development Community Building
Organisational DevelopmentCommunity Building • Building independence • Volunteering time • Natural supports • Self help and mutual aid
Organisational Development The Workforce • Demanding more flexibility • Understanding outcomes • Matching workers to individuals more robustly (and workers understanding who really employs them).
Organisational Development Systems development • Individual costing and invoicing • Costing out different services/products • Individual monitoring and accounting systems
Organisational Development Marketing and promotion • On-line directories • Advertising • First contact/word of mouth
What helped? • Different in different areas, so no one approach will suffice • Collaboration and a shared vision with the local authority • Transparent and fair systems • Positive and imaginative responses, developing OBSPs as fully as possible • Good risk enablement.
What helped? Fostering community connections We have a “Can Do” attitude Users and carers are at our heart