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Beaumont Hospital Ireland

Beaumont Hospital Ireland. Patient/Relative Focus Group. Presented by Angela Connolly. Building Partnerships Patients/customers/staff. Health personnel: specialists on their own subjects. Members of Public: specialists on their own lives. Customer: suggests greater independence. Patients:

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Beaumont Hospital Ireland

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  1. Beaumont HospitalIreland Patient/Relative Focus Group. Presented by Angela Connolly

  2. Building PartnershipsPatients/customers/staff Health personnel:specialists on their own subjects Members of Public: specialists on their own lives Customer:suggests greater independence Patients: feel a sense of powerlessness

  3. Patient Focus GroupObjectives • Create a partnership of mutual trust and understanding between us, our patients and staff. • Enhance dialogue. • Listen and learn from our patients. • Enable its members to act as a consultative body for the CEO and senior executive.

  4. Methodology • Gaining buy-in from management. • Advertisement, inviting applications. • Recruitment of motivated patients/relatives. • Selection and appointment of independent chairperson. • Selection of hospital representatives.

  5. Function • Introduce fresh thinking and possibilities for improvement. • Provide a voice to our customers in the decision making process. • To highlight issues of importance attached to user needs.

  6. First Meeting November 2001 Launched by CEO. 8 Patient representatives in attendance. 2 Representatives from the Hospital in attendance. 1 External chairperson.

  7. Format of Meetings Reflect on experiences of services. Select one good & one bad experience. Prioritise issues raised. Highlight proposals for improvements.

  8. Tasks • Reviewing services, identifing weaknesses and advising on improvements. • Representing patient views on committees/project groups.

  9. Working in partnership with staff: • Review of services. • Representation on Project Groups.

  10. Involvement in Planning & Development of Services • Catering Audit. • Out Patients Refurbishment. • A & E information Committee.

  11. SERVICE WEAKNESSESManagement Communication Services

  12. SERVICE IMPROVEMENTS • Admission system improved. • Management structure explained. • Information leaflet published. • Patient Food & Nutrition Group.

  13. OVERALL RECOMMENDATIONS • 20 ISSUES HIGHLIGHTED BY GROUP. • 16 ISSUES ADDRESSED BY HOSPITAL. • 4 OUTSTANDING. • 2 SHORT TERM. • 2 LONG TERM.

  14. 2001 - 2003 • Working together with our CEO/ Senior Executive Committee / Partnership. • Recommendations emanating from the group have been reviewed and changes implemented.

  15. FUTURE • Involved in ongoing committees. • Introduce external groups onto Focus Group. • Consolidate links with Partnership Steering Committee.

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