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Explore the lessons learned from IP telephony case studies in China, Colombia, Peru, and Thailand, highlighting regulatory responses, market challenges, and the integration of IP telephony in developing countries.
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IP Telephony case studies Ben Petrazzini Strategies and Policy Unit ITU
Agenda • Introduction • Cases 1. China 2. Colombia 3. Peru 4. Thailand • “Lessons”
Why case studies? • In depth examination of a particular market and/or policy process • Concrete experience on the regulatory response to market challenges • Countries with interesting regulatory developments related to IP Telephony • Solved similar problems in different ways • Developing countries face the hardest problems to integrate IP Tel to their tel agenda Why these ones?
China’s telecom market profile Population: 1,255 million(99) GDP per capita: US$ 734 (98) Teledensity: 6.96 (98) Cel subscribers: 1.90 (98) Ownership of incumbents: Public Competition in LD & int.: As of 1999
China’s Internet market profile Internet hosts x 10,000 people: 0.14 (98) Users x 10’000 people: 16.7 (98) Nro. of ISPs: 200 (98) PCs x 100 people: 0.89 (98) Began: 1988 Int. capacity: 351 Mbps (1/00)
Internet hosts in China 4000 3500 3000 2500 2000 1500 1000 500 0 Jul-97 Jul-98 Jan-99 Jul-99 Jan-2000
China’s Internet subscribers 10000 9000 8000 7000 6000 5000 4000 3000 2000 1000 0 1994 1995 1996 1997 1998 1999
Promoting the Internet Gov. cut twice in 1999 the cost of IP access • switching stations rental: from 600 to 280 yuan p/month • nat. LD digital lines: from 431,000 to 80,000 yuan p/mth. • Digital data line fees: reduced by 45% • 2 Mbp/s nat. connection to an international digital line US$26,579 p/mth.Europe 99: 2 km=US$ 750; 200 km=US$ 5,000 p/mth] • US$2.5 billion investment in broadband during 2000 • US$24 billion by 2005: transmission systems = US$15 billion, access networks = US$6 billion data communications hardware = US$3 billion.
The Chen brothers • Chen brothers begun offering IP phone service in 1998 at half of China Telecom’s rate • China Telecom succeeded in getting them to jail • The Chen’s lost their original hearing at the court of first instance, but won on appeal. • For the judge the activity was not covered by criminal law, and was at most an administrative matter. • Local court officials found no administrative rules or regulations that prohibited IP telephony
China’s IP Tel market • MII licensed 3 operators in April 1999 for a 6 month trial in 26 cities • These licenses ended a de facto long distance and legal international monopoly by China Telecom • Four IP Tel licenses granted in March 2000 • China Telecom • China Unicom • Jitong Communications • China Netcom • Forthcoming IP Tel license to China Mobile.
China Telecom’s IP Tel • First to launch services in April 1999 • Initial roll-out 25 cities • US$ 2 million network (100 E1s - each E1 = 2.048 Mbps) [US$ 6 million if circuit-switched]. • Set up time = 60 days [1.5 year if circuit]. • IP Telephony cards: only one sales counter and very limited number of IP cards. • Over 500 people per day sign up after the announcement [previously about 20 telephone subscriptions per day].
Unicom’s experience • According to Unicom: US$ 241 million invested in 12 cities. Plan to expand to 90 additional cities. • Between June and November, Unicom acquired nearly 700’000 customers for its IP Tel services. • The network reached full capacity in only 80 days, instead of the 180 days initially. • By Nov. 99 Unicom was generating several million minutes in monthly China/US traffic and internat. calls accounted for 50% of its IP business.
Jitong’s IP Tel business • More than 2,000 people lined up from 2:00 am to buy IP telephony cards on the first day of sale. • Sold some 50,000 IP Tel cards in just five cities. • From June to August 1999 the total revenue from sales of IP phone cards stood at US$ 35 million.
Netcom’s IP Tel developments IP telephony trials in 15 cities since October 1999 • 20Gbps fiber-optic network backbone • More than 6,000 miles and 15 Chinese cities • Ready for operation by late-2000. • Linking corporate and government buildings in major cities directly to the IP backbone • Providing 2-10 Mbps to the desktop – enough to download video in real time. • Become a wholesaler of broadband capacity.
Where is the market going • MII predicts that China's IP market will reach US$12 billion by the end of 2000 • IP Tel operators predict: international calls over the Internet 10% by 2000 - 35 % by 2003 • Post trial business plans: Unicom and Jitong to deploy 300 E1s each China Telecom to deploy 1,000 E1s
A questionable future December 1999 MII mandated to China Telecom once again lower international tariffs for non-IP services in its 16 major routes: • Rmb 4.8/minute (peak time) the same price as IP phone tariffs • Rmb 2.9/minute (off-peak time) 40% cheaper than comparable IP calls The three competitors are questioning the viability of the IP Telephony business
Colombia’s telecom market Population: 41.5 million (99) GDP per capita: US$ 2’844 (98) Teledensity: 16.04 (98) Cel subscribers: 7.54 (98) Ownership of incumbents: Public Competition in LD & int.: As of 97 (effective 99)
Colombia’s Internet market profile Internet hosts x 10’000 people: 4.41 (98) Users x 10’000 people: 46.3 (98) Nro. of ISPs: 63 (1/00) PCs x 100 people: 2.79 (98) Began: May 1994 Int. capacity: 100 Mbit/s 80% sat. - 20% fiber
Internet policy & regulation • Comision de Regulation de Telecomunicaciones (CRT) in charge of Internet regulatory matters • Government launched “Connectivity Agenda” • Ministry’s policy: not to regulate Internet • CRT launched study on Internet prices • USO: Compartel 2 to focus on Internet services • E-commerce: Law 527 of August 1999
Celcom’s IP Tel services • Began December 1998 jointly with a VAS operator • Prosecuted by three state agencies • Services were stopped 9 months after launch • Celcom’s tariffs were not much cheaper than the licensed long distanced operators. • Possible reasons for Celcom’s adventure: increased int. traffic & no compensation • Two agencies have imposed fines and other penalties.
Prosecuting other IP Tel operators • In the second half of 1999, more than 20 value-added services were closed down. • Charges and detention orders against Presidents, CEOs, and general managers have been issued. • These cases have not yet been resolved • Traffic to the USA reported to increase as much as 50% after the 20 VANS were closed. • ITU estimates: bypass traffic 160 million minutes losses at 1998 settlement rates = US$ 60 million
Traffic bypass in Colombia 400 Traffic on US / Colombia route (million minutes) 300 Total traffic US Estimated 200 outgoing bypass traffic 100 Colombia Estimated call-turnaround outgoing 0 1990 1992 1994 1996 1998
Where is the market going • Orbitel & ETB to offer LD & int. IP Tel in 2000 • Telecom likely to launch similar service soon • Tvcable, start local voice service offerings that might include IP Tel • AT&T acquired Firstcom: good infrastructure in Bogota and other large cities but no IP Tel plan announced yet. Quite likely in the short run • Value added operators have capacity but are limited by the US$ 150 million license fee and the requirement of 150’000 lines in service.
Peru’s telecom market profile Population: 25.2 million (99) GDP per capita: US$ 2’530 (98) Teledensity: 6.69 Cel subscribers: 3.92 Ownership of incumbent: Private Competition in LD & int.: 1998 28 new LD & int. and 2 local licenses (7 local pending)
Peru’s Internet market profile Internet hosts x 10’000 people: 1.93 (98) Users x 10’000 people: 80.6 (98) Nro. of ISPs: 54 (99) PCs x 100 people: 1.81 (98) Began: 1991 (94 .com) Int. capacity: na.
The Aplio challenge • Is not a phone, is not a PC, it is an IP Tel devise. • Red Cientifica Peruana offers Aplio (others too) • Telefonica del Peru complains to OSIPTEL • First instance: selling Aplio is not a com. service • OSIPTEL: Appeal --> same time RCP got a license • TdP dropped the proceedings avoiding any resolution on the matter • No clear jurisdiction to resolve the matter • No definitive policy position on the matter
Accounting rates in an open market Peru’ssettlement rates:TdP: US$ 0.31 Some others: US$ 0.06
Where is the market going • RCP: US$60 million investment in 2000/01 on IP network for IP Tel. Prepaid cards - 50% discount over PSTN LD calls. National telecenters project (US$12 million) own satellite network • Net2Phone Peru: no license (Telecom Act) largest IP Tel provider • Firstcom/AT&T began operation in 1999 • BellSouth Peru controls Tele2000 (cable TV firm) and acquired license for local, LD, and int.
Thailand’s telecom market profile Population: 60.3 (98) GDP per capita: 2’478 US$ (97) Teledensity: 8.35 (98) Cel subscribers: 3.25 (98) Ownership of incumbents: Public Competition in LD & int.: monopoly (BOT)
Thailand’s Internet market profile Internet hosts x 10’000 people: 3.40 (98) Users x 10’000 people: 33.1 (98) Nro. of ISPs: 18 (1/00) PCs x 100 people: 2.16 (98) Began: na. Int. capacity: na.
The TOT proposal • Telephone Authority of Thailand (TOT): monopoly in international communication • Domestic: 2 fixed line, 5 mobile, 18 ISPs, etc. • Y-Tel 1234: domestic long distance mid-2000 • Competition with cellular and USO-related low price to provinces • Available from any phone (including public). No need of prepaid cards, only extra digits (1234) • QoS: no more than 100 ms delay • BOT concesionaries yet to develop IP Tel services
The CAT proposal • Communication Authority of Thailand (CAT): monopoly in international communication • Increasing competition, declining revenue • PhoneNet: 75 countries, prepaid calling cards, access from any phone including cellular and pub. • Tariffs are 21% to 40% lower than peak tariffs • PhoneNet no price variation with time of day • Likely customers: business users.
TOT Y-Tel tariffs (Bahts) 1 US$ = 38 Baht
CAT Phone Net tariffs (Bahts) 1 US$ = 38 Baht
Lessons from the cases • New technologies bypass regulation…(inevitable) • Pre-existing national legislation is a strong determinant on the evolution of IP Tel • Made it clear that market evolution is strongly tied to policy decisions and criteria • Degree of government commitment is key • In gral. positive attitude to the adoption of IP Tel • Like with privatization and competition divergent position within each administration
Lessons from the cases • Accelerates the liberalization process • Prosecution of “illegal” services chills the market • Incumbents reluctant to take up IP Tel services • Raised questions on service definition & others • “Back door” for large foreign carriers (i.e AT&T) • Effects: Tariffs: some 30-50% lower than PSTN int. Networkdeployment: shorter time / lower cost
ITU case study series *IP Telephony: China, Colombia, Peru, Thailand - www.itu.int/iptel*Interconnection: India, Mexico, Finland, China - www.itu.int/osg/sec/spu/ni/*Internet diffusion: Nepal, Uganda, Egypt, Bolivia, Hungary www.itu.int/ti/casestudies/Canada, Argentina, and others coming soon...