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Information Hub The community counts on the library before and after a storm to offer access to various communication equipment, to be a trusted provider of accurate, reliable information, to produce needed information aids where they do not exist, and to deliver this information using whatever technology the community uses and can afford. • Best practices may include: • Become an Emergency Communication Hub; • Prepare Resident Hurricane Preparation Information or Evacuee and Resident Hurricane Recovery Information Booklets; • Produce web booklets; • Offer resident hurricane preparation training or a video; • Provide an emergency blog or wiki Web 2.0 application updating local information; • Offer a /BackHome web page • Offer e-government services & business recovery services • Secure information infrastructure; • Information Hub Best Resources • Share with us • Return to Roles
Emergency Communication Hub: Communication services the library may offer: amateur radio, charging of equipment, computers, copiers, fax, Internet access, WiFi, office supplies, phones, printers, and scanners along with electricity, furniture, light, air conditioning. Selected key questions include: • Can redundant and backup equipment be obtained? • Are there adequate supplies to out last the emergency? • Is the infrastructure in place to meet temporary heavy demand? • Do vendor/supplier pre-arrangements make sense? E.g., Install added phone lines? • Do service points need to be re-thought? E.g., A designated special area for disaster assistance? • Do staff need to be re-assigned? • Should policies and fees be adjusted? E.g., should copies temporarily be free, or free to responders? Consider each of the above questions for each of the communication services you offer
[Communication hub links] • Amateur Radio: American Radio Relay League. Hurricane watch net. http://www.arrl.org/news/stories/2009/03/24/10720/?nc=1 • Amateur Radio. FEMA. (1991). Guidance for radio amateur civil emergency service. http://www.co.hernando.fl.us/em/PDF/Guidance.pdf • Amateur Radio: 73 KB1GTR & KB1DIG. Amateur radio emergency web resources. http://home.comcast.net/~buck0/ham_ecom.htm • Amateur Radio: National Institutes of Health Radio Amateur Club. (2007). National Institutes of Health Radio Amateur Club (NIHRAC) [Electronic resource]. Bethesda, MD: NIHRAC. Retrieved February 26, 2009 from http://nihrac.od.nih.gov/
[Links] • Resident Hurricane Preparation:See Ryan ResidentPreparationBooklet.doc • Evacuee or Resident Recovery Booklet: See Ryan EvacueeResidentRecoveryBooklet.doc • Web booklets: Dashboards: E.g., Pinellas County Emergency Management. Hurricane preparedness. http://www.pinellascounty.org/emergency/businesssolutions.htm • Web booklets. E.g., Jefferson Parish (LA) Public Library. Hurricane Katrina and Rita links. http://www.jefferson.lib.la.us/Reference/hurricanes.htm • Web booklets: Houston (TX) Public Library. Hurricane Ike resources. http://www.houstonlibrary.org/Ike/ • Web booklets: Dashboards: E.g., American Library Association. (2008). Disaster preparedness and recovery [Electronic resource]. Chicago: American Library Association. Retrieved March 9, 2009, from http://www.ala.org/ala/aboutala/offices/wo/woissues/disasterpreparedness/distrprep.cfm • Web booklets: E.g., Catastrophe Readiness Clearinghouse (2006). Emergency Preparedness and Management. Retrieved October 13, 2008, from http://www.catastrophereadinessclearinghouse.org/important_weblinks.asp • Video. Delap, Ellen. (2008). Hurricane preparedness (YouTube video). Houston: Harris County Public Library. http://www.hcpl.lib.tx.us/ref/fihurricane.htm • Blog: KHOU.com. Hurricane help. http://www.beloblog.com/KHOU_hurricane/tips/ • Web 2.0: Harris County Public Library. Hurricane Ike relief information. http://www.hcpl.net/popups/hurricane_ike.html
[Links – Continued] • /BackHome: Ryan file SlashBackHome.doc • Business recovery: FL Division of Emergency Management. Get a business plan. http://www.floridadisaster.org/business/ • Business recovery: Florida International University. Business Continuity Recovery Network. http://www.bizrecovery.org/ • Business recovery: Florida business disaster survival kit. http://www.fldisasterkit.com/information_center/resources.shtml • Business recovery: Scully, Mark. (2005). Hurricane-ravaged businesses maintain critical communications. Disaster Recovery Journal, 18(1). Retrieved February 27, 2009, from http://www.drj.com/articles/win05/1801-07.html • Business Recovery: Small Business Administration: http://www.sba.gov/services/disasterassistance/index.html • Business Recovery: American Red Cross Capital Area Chapter. (2008). Prepare yourself – Protect your business [Electronic resource]. Tallahassee, FL: Capital Area Chapter of the American Red Cross. Retrieved February 17, 2009, from http://www.tallyredcross.org/py_business.html • Business Recovery: Pinellas County Emergency Management. Business recovery. http://www.pinellascounty.org/emergency/businesssolutions.htm