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MarkeTrak SLA Update

MarkeTrak SLA Update. MT Task Force March 2010. Trey Felton Manager, IT Administration. MarkeTrak Monitoring Update. Monitoring Platform ERCOT has installed HP’s BAC monitoring platform Continuing to install Service Level Management tools. API Query List (Nov-Feb).

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MarkeTrak SLA Update

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  1. MarkeTrak SLA Update MT Task Force March 2010 Trey Felton Manager, IT Administration

  2. MarkeTrak Monitoring Update Monitoring Platform • ERCOT has installed HP’s BAC monitoring platform • Continuing to install Service Level Management tools

  3. API Query List (Nov-Feb) Current SLO: 3.75 seconds (98%) Avg Response time: 2.564 seconds

  4. API Query List (Feb) Current SLO: 3.75 seconds (98%) Avg Response time: 3.009 seconds

  5. API Query List (Feb 1st) Current SLO: 3.75 seconds (98%)

  6. API Query List (Feb 19th) Current SLO: 3.75 seconds (98%)

  7. API Query Detail (Dec-Feb) Current SLO: 2.0 seconds (98%) Avg Response time: .667 seconds

  8. API Update (Dec-Feb) Current SLO: 7.0 seconds (98%) Average Response time: 5.55 seconds

  9. GUI (Dec-Feb) Current SLO: 40 seconds (98%) Avg Response time: 29.746 seconds

  10. ERCOT Recommendations Service Level Objectives • API Query List: keep current target SLO • API Query Detail: reduce SLO to 1.5 seconds • API Update: reduce SLO to 6.5 seconds • GUI: further analysis needed

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