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Quality Management Framework

Quality Management Framework. For the Community Managed Sector (Non Government Organisations) Tammy Ford Assistant Director, Sector Development. What’s included in the Framework?. The proposed quality management framework for CMOs includes:

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Quality Management Framework

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  1. Quality Management Framework For the Community Managed Sector (Non Government Organisations) Tammy Ford Assistant Director, Sector Development

  2. What’s included in the Framework? • The proposed quality management framework for CMOs includes: • an annual self assessment completed by CMOs, this includes a 12 month continuous improvement plan; • improved reporting, tracking, management and investigation (as required) of Notifiable Incidents; and • Quality evaluations that will be conducted by a panel of independent evaluators (including carers and people with a lived experience of mental illness).

  3. Panel of Evaluators • Panel Contract of Team Leaders and Evaluators • Minimum of two per Quality Team - 1 x Team Leader and 1 x Evaluator • Both roles to collect anecdotal evidence from a number of sources that supports (or fails to support) the CMO’s effort to: • address the Outcomes (meet individual needs) and • comply with the NSMHS

  4. How will they evaluate? • Evidence of NSMHS and Outcomes will be sought via: • Feedback (interviews with individuals, families, staff, management, Board members, public MHS etc) • Observations (of physical environment; interactions; practices) • Documentation (individual plans, policies, procedures)

  5. Key Stages: Quality Evaluations Evaluations will be conducted at a whole of Organisation level for Commission funded services (i.e. will be based on all service types that the Commission funds) Undertaken approx once every 3 years Take 3 months to complete (from initial meeting to final report) Approx 20 CMOs to be evaluated per year once established

  6. Key Stages: Quality Evaluations • The Commission will notify you of an upcoming Evaluation and will provide an information package and the contact details for the Team Leader • CMO advertises/promotes the upcoming Evaluation to stakeholders • CMO provides list of service users and contact details to the Team Leader • Team Leader establishes random sample of service users • for interviews; • for reviews of individual plans

  7. Key Stages: Quality Evaluations • Preliminary meeting – intro and scope of Evaluation – all stakeholders invited • Site visits – observing services in action, interviews and reviewing documentation • Analysing evidence collected and drafting report which may include: • What is working well and any best practice examples • Identify Opportunities for Service Improvement • Identify Required Actions

  8. Key Stages: Quality Evaluations • Draft report findings will be discussed with the CMO • CMO offered opportunity to submit additional evidence or provide further information • Based on this, Team Leader will establish whether any changes to the report are warranted • Final Evaluation report submitted for Commissioner sign-off • CMO to distribute / make final report available to all stakeholders • CMO will be asked for feedback on their experience of the Evaluation process

  9. Pilot Expression of Interest – Thank you for your interest in participating! Approximately 5 Organisations to participate Confirmation once panel established Range of Organisations/Services Review Process – Feedback Workshops Refine Process Provide Training to Sector and Evaluators Roll Out Full Scale (approx 20 Organisations per year)

  10. Timelines Tender for Panel of Evaluators recently closed - in process of assessing applicants Expect to finalise Panel by end of November Training of Panel will occur in December/January Information package for CMOs currently under development – finalised December Information session held with Organisations involved in Pilot – approximately January

  11. Timelines • Pilot evaluations with 5 service providers - February 2014 • Final reports on the pilot organisations - May 2014 • Feedback workshops on process – May/June • Refine process , templates and information packages, etc as required – July /August • Provide information training to sector on revised process – August/September • Roll out process – September • Please note the above timeframes are approximate

  12. Ongoing Training Opportunities • The Commission intends to provide ongoing training opportunities to the sector and has just finalised a tender for a panel of trainers/experts – including International and Australian experts • Topics/training opportunities will include: • Person centred practices; • Trauma informed care • Recovery • Self directed supports • Peer workforce training • Governance and leadership • We would welcome any suggestions for other training topics please email quality@mentalhealth.wa.gov.au

  13. Contacts Sector Development and Quality Team Tammy Ford, Assistant Director Sector Development and Quality – 6272 1279 Louise Cefalo, Senior Project Officer – Quality Assurance – 6272 1273 Moya Fisher, Program Manager – Sector Development – 6272 1247 Thelma Sze, Quality Assurance Support Officer – 6272 1218 Or email quality@mentalhealth.wa.gov.au

  14. Questions?

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