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Welcome to Information Technology Services

Welcome to Information Technology Services. Background. The University of North Carolina at Chapel Hill Our mission

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Welcome to Information Technology Services

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  1. Welcome toInformation Technology Services

  2. Background The University of North Carolina at Chapel Hill Our mission To serve North Carolina, the United States, and the world through teaching, research, and public service. We embrace an unwavering commitment to excellence as one of the world's great research universities.

  3. Background cont… UNC History • The University was chartered by the North Carolina General Assembly in 1789. • UNC’s first student, Hinton James, arrived in February 1795. • UNC was the first public university in the United States to open its doors. • UNC is the only public university to graduate students in the eighteenth century.

  4. Office of the Chancellor Organizational Chart Carolina’s tenth Chancellor (2008) North Carolina native Attended UNC-Chapel Hill Served as a Chemistry Professor; Planetarium Director; inventor and entrepreneur; and Dean Holden Thorp Chancellor Chancellor

  5. Office of the Provost Organizational Chart Member of the University faculty since 1980 Previously served as Interim Dean of the College of Arts and Sciences Senior Associate Dean for Natural Sciences Chair of the Department of Physics and Astronomy The Samuel Baron Distinguished Professor of Physics and Astronomy Bruce Carney Executive Vice Chancellor & Provost Provost

  6. Computing at Carolina • In 2010, UNC-Chapel Hill celebrated 50 years of Carolina Computing. • To learn more about the history of computing at Carolina, click here

  7. Information Technology Services ITS’ Mission • To empower the University community through information technology by: • Providing reliable IT infrastructure • Maximizing the utility of IT assets • Leading the development of the University’s IT strategy • Developing and implementing standards and services consistent with the IT strategy • Providing leadership and guidance in the use of IT

  8. Office of the CIO Organizational chart Plans high-level, long-term organizational goals (strategic direction, performance and process management, etc.) Addresses day-to-day operational concerns (resource management, operational planning, etc.) Larry Conrad Vice Chancellor & Chief Information Officer Executive & Senior Management

  9. Office of the CIO Manages ITS' daily operations. Translates organizational strategy into operational objectives and divisional goals. Oversees the Project Management Office (PMO), Integrated Communications and Web Services. Ramon Padilla, Jr. Associate Vice Chancellor & Deputy Chief Information Officer Executive & Senior Management

  10. Michael Barker, Ph.D. Assistant Vice Chancellor & Chief Technology Officer Infrastructure & Operations Organizational chart Responsible for ITS data centers, 24/7 operational support including disaster recovery and business continuity, and infrastructure management. Communication Technologies Organizational Chart Responsible for campus-wide networking and telephony infrastructure. Charts new directions and capabilities for integrated telecommunications and high-speed networking. Executive & Senior Management

  11. Enterprise Applications Organizational chart Responsible for developing and implementing software solutions to meet customer and Enterprise needs across the University. Includes the implementation of ConnectCarolina which is transforming multiple administrative systems of the University into a flexible single system. Jerri Bland Executive Director Executive & Senior Management

  12. Finance and Administration Organizational chart Provides financial management, human resources support and administrative services to ITS, particularly the CIO office. Manages the areas of financial planning and budgeting, human resources, benefits, parking, facilities management, facility-related security and more. Steve Haring Executive Director Executive & Senior Management

  13. Information Security Organizational chart Oversees security for the University’s electronic information. Responsible for coordinating and ensuring the University’s information security is consistent with or exceeds industry best practices and meets the University’s compliance obligations. Responsible for development of information security policies. Stan Waddell Executive Director & Information Security Officer Executive & Senior Management

  14. Research Computing Organizational chart Responsible for development, support and maintenance of research computing for UNC-Chapel Hill. Aims to provide a world-class computing infrastructure in addition to other technology tools and capabilities to support the needs of research faculty and staff. Ruth Marinshaw Assistant Vice Chancellor Executive & Senior Management

  15. Teaching & Learning Organizational chart Collaborates with the University community to advance pedagogical outcomes through the integration of instructional technology. Responsible for new and ongoing services and initiatives such as Sakai, multimedia development and production, student computer labs, video services, etc. Executive & Senior Management Ruth Marinshaw Assistant Vice Chancellor

  16. User Support & Engagement Organizational chart Provides high quality customer support in partnership with campus units. Responsible for UNC’s 24/7 Help Desk, walk-in computer repair, walk-in services, customer relations management, Control Center, and Remedy group. Priscilla Alden Executive Director Executive & Senior Management

  17. ITS Core Values • Customer Focus • Listen • Respond • Clarify • Commitment • Accountability • Integrity • Trust • Community • Respect • Collaboration • Attitude

  18. ITS Staff & Coworkers To find or locate an ITS co-worker: • Log in to: ITS Contact Database • Located here: Finance and Administration webpage

  19. ITS Locations Our Main Locations: • ITS Manning • ITS Franklin • ITS Response Center (ITRC) at the R. B. House Undergraduate Library • ITS Response Center (ITRC) at the Student Academic and Services Building • Giles Horney Building

  20. ITS Offerings • ITS offers a wide range of services to campus. • The ITS Service Catalog is a comprehensive list of all services provided by ITS to UNC-Chapel Hill faculty, staff and students.

  21. UNC Resources • Office of Human Resources • http://hr.unc.edu • Alert Carolina • http://alertcarolina.unc.edu • Campus Maps • http://maps.unc.edu • Department of Public Safety • http://dps.unc.edu • Campus Directory • http://dir.unc.edu • UNC Mobile Application • www.uncmobile.com

  22. ITS Resources Human Resources: • Lisa Lipscomb – 445-9399 • HR Manager – Responsible for managing the Human Resource functions in ITS; as well as Employee Relations

  23. For ITS Policies & Procedures go to ITS website and login via “ITS Only” ITS Resources cont…

  24. Need help? Call 962-HELP (4357) OR help.unc.edu ITS Resources cont…

  25. Welcome Aboard! ITS all about Teamwork… Together Everyone Achieves More!   T.E.A.M.

  26. Questions?

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