State of Oregon Travel Day

1. State of Oregon Travel Day July 8th, 2010

2. Enterprise Rent-a-Car • Founded in 1957 by Jack Taylor • Only 2 CEO’s in the history of Enterprise • Family owned business

3. Our People • Enterprise is a career • College Graduates • Professionally Dressed • Promote From Within • Empowered to make customer service decisions

4. JD Power 2009 Car Satisfaction Study 6 Main factors determine overall satisfaction with a rental car company • Reservation Process • Pick Up Process • Rental Car • Shuttle Bus/Van • Return Process • Costs and Fees

5. Gonna Need a Bigger Mantle J.D. Power and Associates ranked Enterprise highest in satisfying rental car customers for sixth consecutive year; National ranked second.

6. National Car Rental • Created the industry’s first comprehensive customer loyalty program

7. Emerald Club Expedited service – rental counter bypass Choice of vehicle – this is key E-mailed rental receipts Earn Frequent Flyer Miles Earn Free Car rental Credits 24-hour profile update Online rental history • **Your Emerald Club Membership may be used for both personal and business rentals and as such, may not contain a CID number programmed with the rates and rules contained within the State of Oregon Rental Car Price Agreement. You can still obtain Emerald Club Services by including your Emerald Club Membership number when making a reservation.

8. Emerald Club Lot Design Insert graphic here Bus Exit

9. Emerald Club Tiers Earned or Invited Membership 25+ rentals or 85+days Earned Membership 12-24 rentals or 40-84 days 0-11 rentals or 0-39 days

10. US Locations 6,806 More Than All of Other Major Rental Car Providers Combined 2,920 2,288 609 Source: Auto Rental News – Fact Book 2009

11. US Fleet Size 854,031 More Than All of Other Major Rental Car Providers Combined 375,000 311,000 140,184 Source: Auto Rental News – Fact Book 2009

12. One Company with Many Solutions! 12

13. Non-Airport Customization Long-term rental savings (Seasonal Needs, Pool Car Replacement) Customer pick-up service available – “We’ll Pick You Up” Diverse fleet to satisfy different rental needs Large Passenger vans, SUV’s, Pickups etc Hybrid Branches 6,500 locations nationwide Branches located within 15 minutes of 90% of N.A. population Non-Airport Locations specialize in Mileage Reimbursement Alternatives

14. Environmental Platform

15. Billing Types • Nationwide – must be approved by DAS • Local Billing – a program that works only in Oregon. This permits staff to obtain cars for local travel without providing a personal credit card. Available to all agencies.

16. Billing Options • Direct Billing – receive periodic invoicing for all transactions charged to your agency • Remit payment by check, money order, eft. • Ghost Card Billing – a single agency credit card may be programmed as payment for all transactions

17. Reservation Options • Azumano Travel – call Tony Fuerte at home 24 hours a day (just kidding Tony) • www.enterprise.com • Call the rental branch directly

18. Need More Info • Billing • Service • General Questions • Feedback • davion.l.leese@ehi.com