1. Asks Campers needs, What They Really Want in a Campground   Running a successful campground is more than just having a great location. Just like how no two               campgrounds are the same, no two campers are exactly alike. Truly understanding who your               campers are and what they value most will help you to know how to provide the best experience                   possible.                                                        We at RoverPass have come up with a list of questions you can use to identify your type of                     campers, what they value, and tips to help you find out what your campers are looking for.                    How To Identify Your Type of Camper

2. How often do they camp & for how long? Do your campers like to come in for a weekend trip every once in a while or are they snowbirds                     who are down here for the entire winter. Campers who camp full-time or plan on staying at your                 campground for months at a time are usually more selective about where they stay. This is                 especially important to keep in mind as health and sanitation concerns are higher than ever.                                                          How far in advance do they book? If they are requesting to book a spot this weekend they are probably a local looking for a quick                   getaway. They are probably more price-sensitive and will understand if you are already booked up             for the weekend.                                        The further out a person makes a reservation for your campground, especially a year in advance,                 the more likely their trip is an important trip and want to lock in their spot.                  How do they book? If someone just wants to make a campground reservation Software travelers tend to prefer to be                 able to take care of the reservation and also pay for it all at once online. If your potential                   customers have questions, which many of them will, then having a phone number that they can             call is a great way to help reserve any concerns and book them.                                                          What type of rig do they have? Each type of rig can have limitations. If they have several slide outs or need to back their travel                   trailer into the spot making sure they have enough room is important. Also, the height of a rig is                 important if you are in a park that has a lot of trees.                                            Know What Your Campers Value The Basics Every camper will want to know if the basics will be provided before pulling into your campground.                     They don’t want to be shocked that their spot does not have power, water, or sewer. Some                                                

3. campgrounds have spots or cabins that are not full hook up sites which need to be             communicated.                      Customer Service As the saying goes, “Good customer service costs less than bad customer service.” Sometimes a               friendly smile and a simple conversation about the best things to do in the area goes a long way to               winning campers into being a visitor to your campground for life.                                            Good Location Camping is a great way to get outdoors and is also an affordable way to stay close to your favorite                     vacation spots. Whether they are planning on going to a National Park, local event, or even a               casino staying in a campground can be closer and more affordable than a hotel.                                          Prices Of course, price is always a factor in deciding where they will make a reservation. Knowing what                   your competitors are charging on weekends and holidays to make sure you are in the same price               range is important.                                      Clean Facilities Nobody wants to stay in a dirty hotel room, the same goes for campgrounds. On top of keeping the                     grounds landscaped and cleaned, any community areas like bathhouses and laundry facilities are           what most people will complain about. Make sure that your campers are not washing their pet               beds in the laundry machines because it makes them gross for the other campers.                                                      Amenities If you are hosting glampers at your campground the more important amenities will be to them.               Some of the most popular amenities are pools, playgrounds, and fast internet.                    For long-term campers, they are looking for amenities like laundry, clean showers, and potentially a               store to save them additional trips to the store.                 

4. Pet-Friendly Parks & Dog Runs When it comes to camping, 61% of people bring a pet sometimes. So having a pet-friendly park                 can be a deal-breaker for a lot of people.                    Even if your campground is pet friendly a lot of campers want to make sure their pets also have                     good facilities like a dog run and poop clean up stations around the ​RV park​.                    Families / Kids A lot of people like to have family reunions and weekend getaways with their closest friends and                     family out in nature. If you have a lot of families and kids staying at your park we recommend                     providing amenities like playgrounds, movie nights, or weekend s’mores to facilitate families           enjoying their stay at your campground.                                                How To Find Out What Your Campers Want? Not every campground or camper for that matter is the same. You need to find out exactly what               campers in your area are looking for in a park. We have a few recommendations to help you                   understand what your potential campers want to have at your park.                                          Ask Your Campers For Feedback The easiest way to find out what your customers like and dislike about your park is to ask them!                 You can ask them in person, on the phone, or online. Then you can read their feedback to see what                     you are doing well and where you could possibly improve. ​Read more​>>                                            If you need help getting reviews for your campground you can use this free campground review                 widget from us at RoverPass.                  Check Online Reviews In Your Area If your park does not have a lot of reviews or you want to get a better idea of what campers are                       looking for in your area simply read the reviews of your competitors.                       

5. What are people looking for? Do they need a kid-friendly, pet-friendly, or big rig friendly park? After                   reading a few of your competitor’s reviews you may quickly see how you should position yourself                 and maybe even be able to increase your rates.                                  Check Local Tourist Activities Lastly, we recommend that you go over to TripAdvisor and see what the top “Things To Do” in your                 city are. This way you can find the most popular tourist attractions in your area and can                   communicate how close you are to them on your website and on the phone when potential                 campers call in.                                                        Conclusion As you can see, the success of your campground depends on your campers. Getting to know them                 well is a surefire way to guarantee both more first-time and return customers in the park year after                   year! Do you know of some other questions you should be able to answer about your campers to                   help you provide a great experience? Let us know in the comments!                                                        Email: ​support@roverpass.com Follow Us: ​Facebook​ | ​Twitter​ | ​Instagram​ | ​LinkedIn Phone: +1 512 643 3387