Results from the 2010 NAQC Annual Survey of Quitlines

1. Results from the 2010 NAQC Annual Survey of Quitlines Prepared by: Westat, Jessie Saul, and the NAQC Annual Survey Workgroup July 13, 2011

2. Background of Annual Survey Conducted Annually 2004-2006, 2008-2010 Research Partners: 2010 Westat 2008 and 2009 Evaluation, Research and Development Unit, University of Arizona 2006 Center for Tobacco Research and Intervention, University of Wisconsin 2005 University of California, San Diego 2004 Tobacco Technical Assistance Consortium

3. 2010 Annual Survey Methods Completed from October to December 2010 Web-based survey with email and telephone follow-up: General Information, hours, services offered Quitline budgets Funding sources Materials used Counselling services and protocols Promotion Utilization Evaluation 65 quitline funders and their service providers were asked to respond; 52 of 53 US quitlines responded; 10 of 12 Canadian quitlines responded.

4. BUDGET

5. Budget Summary • Budgets declined for the first time in FY10 • The primary impacts of the decline were a decrease in media, promotions, and outreach; and a decrease in the number of tobacco users served. • The level of services stayed relatively constant from FY09 to FY10 • Median services budgets increased in the US but decreased in Canada from FY09 to FY10

6. US Quitline Budgets FY10 (N=52)

7. Canadian Quitline Budgets FY10 (N=10)

8. Impact of change in budget from FY09 to FY10

9. For the first time, the median and total US quitline budgets decreased slightly in FY10 N=50 N=50 N=51 N=48

10. Median quitline budgets in Canada have decreased from FY09 – FY10 N=9 N=9 N=10 N=9 N=6

11. Median budget for services and medications US, 2005-2010 N=49 N=51 N=46 N=44 N=49

12. Median budget for servicesCanada, 2005-2010 N=10 N=6 N=10 N=10 N=9

13. US Spending per Smoker (services and medications), 2008-2010 N=49 N=50 N=45

14. Canada Spending per Smoker (services), 2008-2010 N=9 N=8 N=9

15. Funding Sources in FY10 and FY11

16. More US quitlines report receiving funds from CDC or MSA funds than any other source

17. More US quitlines report receiving funds from CDC or MSA funds than any other source

18. For US quitlines, the highest proportion of funds come from MSA, general funds, state tobacco taxes, and non-MSA tobacco settlement funds

19. The majority of Canadian quitlines report receiving funds from provincial general funds

20. For Canadian quitlines, the highest proportion of funds come from provincial general funds and Health Canada

21. Proportion of Funds by State Government Sources FY10 and FY 11 – US (N=52)

22. Proportion of Funds by Federal Sources FY10 and FY11 – US (N=52)

23. Proportion of Funds by Other Sources FY10 and FY11 – US (N=52)

24. Proportion of Funds by Provincial Sources FY10 and FY11– Canada (N=10)

25. Proportion of Funds by Federal Sources FY10 and FY11 – Canada (N=10)

26. Proportion of Funds by Other Sources FY10 and FY11 – Canada (N=10)

27. DESCRIPTION OF SERVICES

28. General Service Description FY10 • 61 or 98% of quitlines responding reported having counseling services available at least five days per week for a minimum of eight hours per day • 48 or 92% of US and 8 or 80% of Canadian quit lines also offered counseling service on at least one day of the weekend • 28 quitlines (26 or 50% of US and 2 or 20% of Canadian) reported having live pick-up of incoming calls (may or may not have counseling services available) 24 hours a day, 7 days a week • 96% of US (n=50) and 80% of Canadian (n=8) quitlines reported closing on holidays

29. Most US and Canadian quitlines provide multiple proactive counseling sessions FY10

30. US and Canadian quitlines provide interactive web-based programs to help tobacco users quit FY10

31. A higher proportion of Canadian than US quitlinesprovide interactive web-based programs to help tobacco users quit FY10

32. Nearly all US and Canadian quitlines have fax referral programs, voice mail with call backs and mail information to tobacco users FY10

33. FY10 Other Cessation Services in Your State Not Offered by the Quitline – US (N=52) 4 2 2

34. FY10 Other Provincial Cessation Services Not Offered by the Quitline – Canada (N=10) 4 2 2

35. Methods Offered to Providers to Refer Patients to Quitlines in FY10

36. Languages Available for the FY10 Fax/Electronic-Referral Form

37. FY10 Indication of Primary Language on Referral Form

38. Who could make referrals to the quitline using the fax- or electronic-referral process in FY10

39. Who could be referred to the quitline using the referral process in FY10

40. How long after the referral was received did the patient receive a call from the quitline FY10

41. Quitlines made between 3 and 4 attempts to reach fax- or e-referred patients in FY10

42. Services Referring Providers Received from Quitlines FY10

43. Services Referring Providers Received from Quitlines FY10 (continued)

44. Services Referring Providers Received from Quitlines FY10 (continued)

45. Website/page provides specific information on the fax-referral program FY10

46. Used a translation service for hearing clients FY10

47. Number of times translation service used for counseling hearing clients FY10

48. Quitline used a third party translation service for deaf and hard-of-hearing clients FY10

49. Number of times translation service used for counseling deaf and hard-of-hearing clients FY10

50. Language of Counseling Service FY10