GM VCSE Assembly: Building a Community for Co-production

1. GM VCSE Assembly: Building a Community for Co-production Friday 7th December 2018 #VCSEEngage

2. Welcome & Housekeeping Nathalie Haslam, GMCVO, Senior Project Officer – Health and Social Care VCSE Engagement project

3. GM VCSE Assembly:Building a community for co-production Maddy Hubbard Person and Community Centred Approaches (PCCA)

4. In the next 10 minutes • Introducing myself and the person and community centred approaches team • Why we are here • What is co-production? • Opportunities and challenges in GM

6. “Doing with, and not to, is a fundamental tenet of the Greater Manchester approach. Trust people. Build a relationship with them.” Andy Burnham, Mayor of GM

7. “Words are great, but how can we actually make it happen…?”

8. So what is co-production?

10. Strengths Power Relationships Diversity Knowledge Testing

12. Questions, comments or ideas? Please get in touch! maddy.hubbard@nhs.net @maddylaura

13. Going forward – what can we achieve together & what specific changes/actions will be aim for? Naomi Davies, Programme Manager: Person & Community Centered Approaches, Greater Manchester Health & Social Care Partnership

14. Real life example of successful co-production - Creative Living Centre, Prestwich Caroline Pollard, Avril Bowyer, Sandra O’Connor, Fred Grist and Craig Steele

15. Take Part Projects Funded by, The Big Lottery

16. What and who does the Take Part Project involve? Everybody! Members Staff Volunteers Trustees.

17. What is the Take Part Project about? This is facilitating people who have lived mental health experience, this is to get more involved with their communities and the work of the CLC by: Running a Service User Panel. Facilitating Peer Mentor support for people to take part in new community opportunities. Supporting participants to become Co-Producers and Co-Trainers for courses run at and by the CLC.

18. Three Co-Production Projects at the Creative Living Centre The Service-User Panel The Peer Mentoring Project The Co- Tutoring Project

19. Introductions to some of Service-User Panel who are present today Sandra O’Connor – SU Panel Avril Bowyer – SU Panel Fred Grist - SU Panel Craig Steele - Co-Tutor

20. Sandra O’Connor – Service User Panel Being a part of the Service-User Panel has helped express my own views and that of other member’s. It has challenged me to be more involved with the Centre’s members needs and what they would like to happen in the future development of CLC. It has been wonderful to see some of the things implemented. This has given the Panel much motivation and encouragement to listen to all members of the Creative Living Centre.

21. Avril Bowyer – Service-User Panel The Service-User Panel is so useful in that members have their say in the development of the services at Creative Living Centre. It has helped because I feel I am giving back to the Centre which is important.

22. The Service-User Panel The Service – User Panel meets bi-monthly. They meet to represent the views, input of the members and to make positive organisational change to the Creative Living Centre. The Service - User Panel is based on Appreciative Inquiry as a model for positive change. The Service - User Panel is a two way process and feeds back the Service Users views to the Staff and Trustees and vice versa.

23. Service-User Panel Successes Improving communications between members, volunteers and staff. The request for certain therapeutic activities and more groups. Producing more information/ specific leaflets for emergency services/organisations. The request for more one –to one support as members found it very helpful and useful. More publicity about the centre and its good work.

24. Areas that are being put into operation or are being considered – Goals for the Panel More Creative Courses for example; Arts/Crafts/Psychodrama/Photography. More Quizzes- New volunteers recruited . Improved Access to Technology – Computer Access. More One-to-one support for members. Improving communication and developing the use of Social Media – Updating noticeboards regularly for those without access..

25. The Service-User Panel Service-users are researching further about Service-Users Views. This is using Listening Circles to find out their views to feedback. The Panel has decided their own methods for researching members views.

26. Co –Tutors Project Volunteers who have attended the Creative Living Centres mental health and personal development courses are trained to plan and deliver courses they may have attended themselves at the Creative Living Centre. Volunteers complete a 6 week Developing Volunteer Skills Course and a 4 week course on Co-Tutoring to build their confidence in order to be involved in such workshop/courses as “Boost your Confidence” Eat Well –Feel Good” and “Challenge Negative Thoughts” for example.

27. Craig Steele – Co-Tutor At first I started as service-user doing various courses about wellbeing and managing my condition. I did the four week Co-Tutoring Course and found it interesting and something that I’d like to try. In a couple of weeks I was asked to Co-tutor with Deborah on a Creative Living Course but it was in at the deep end as they course was at an external organisation –Bury Met. I found it went brilliantly and it wasn’t as scary as I thought. I found it fulfilling and helped to build my confidence so much so that I’m here today! I feel it has opened up opportunities for future employment and most important it has given me a sense of purpose and the motivation to help people.

28. Feedback from Take Part Courses “I have found all areas of the course useful in going forward in my Peer mentor role, but also in my own personal wellbeing. It has given me skills to develop myself” “The course was informative, exciting, funny and made me feel part of something again.” “I feel full of knowledge and skills for Volunteering work and I want to do the Peer Mentoring on a Voluntary basis and now for paid work in the near future” “I have found all areas of the course useful in going forward in my Peer mentor role, but also in my own personal wellbeing. It has given me skills to develop myself” “Superb interaction with the group. Caroline is inspiring”

29. Mental Health Awareness Training Creative Living Centre Is an award-winning mental health charity with over 21 years experience of supporting people with mental health problems. We offer professional training packages. We run workshops on: Understanding Self-Harm Dealing with Anxiety and Panic Attacks Managing Negative Behaviours Managing Disengaging Behaviour For further details please contact: Email: deborah.egan@creativelivingcentre.org.uk Telephone number: 01616967501

30. Irene’s Story- Reception Volunteer and Co-Tutor • http://www.youtube.com/watch?v=VV5fy-JF7Po

31. Getting the most out of co-production: Does one size fit all? Professor Claire Hannibal c.hannibal@mmu.ac.uk Susanne Martikke susanne.martikke@gmcvo.org.uk

32. Overview • Co-production or concept testing? • How might we co-produce? • Examples of practical co-production • Challenges to co-production • Project next steps

33. Co-Production or Concept Testing? • Emerges from Marketing domain - co-production as part of a market exchange with customers e.g. design of bespoke products or as a cost saving measure e.g. fast food restaurants Co-design Co-delivery Co-evaluation Co-production Consider haircuts and holidays in terms of co-design, co-delivery and co-evaluation

34. Co-Production or Concept Testing? • Is it feasible to co-produce every service offered by the VCSE? • Might elements of a ‘co-production continuum’ be more appropriate sometimes (e.g. co-delivery/co-evaluation) • If concept testing is required – be clear that this is what it is • In the business and management literature, co-production often takes place in a simultaneous production and consumption setting

35. How might we co-produce?

36. Examples of practical co-production • Knock on doors – desire to cast the net more widely “Ultimately we just go out and about and ask.” “We would go out to service users rather than expect them to come to us.” • Offer a space where communities can come together • Employ staff who have been service users • Use local knowledge “Work with people whose accent is the same as the accents of the people they’re talking to.” • Balance formal and informal approaches “Somebody can make a suggestion informally and that is as credible as putting a structured meeting together and putting your hand up and saying your piece.”

37. Challenges to co-production • Time – lack of forward planning from commissioners – tight turnaround times (co-production feasible?) • Demonstrating value – are there tangible differences in outcomes for a service that was co-produced vs. a service that wasn’t? (need to demonstrate value of co-pro) • Measurement timeline – long (no quick fix or fast outcome) “We need to convince the people with the money that [co-pro] is what we need to do. Not just because it’s good practice or morally it sounds good, but actually in every way it gives you better value for money.”

38. Co-production – Does one size fit all? • No. • Be clear on purpose of co-pro and whether concept testing or co-evaluation may be more appropriate • Consider different approaches to co-pro – can your organisation act as a facilitator by providing access to resources and networks? • In different relationships you will bring different resources to the co-pro process – try to ensure that you balance these relationships • As a sector – how can we ensure that value of co-pro is recognised by funders/policy makers/service users?

39. Project next steps “What evidence, or case studies, do you have where a co-production approach actually delivered quite a lot for not a lot?” • Developed funding proposal based on focus group findings • Will develop exemplars of co-production (e.g. what worked, why, how?) • Co-produced using a dyadic approach between VCSE and service users • Facilitate conversations – real time feedback, develop relationship, identify examples • Exemplars shared via posters at GMCVO events and short report • Project runs – January-June 2019

40. Co-Production Workshops

41. Workshop round-up and next steps Nathalie Haslam, GMCVO, Senior Project Officer – Health and Social Care VCSE Engagement project

42. Thank you for coming Please remember to complete and return your evaluation forms and name badges on your way out