Dexia at a glance

1. Dexia at a glance 1

2. Overview Dexia focuses on … Public and Wholesale Banking Comprehensive banking and financial solutions for public and semi-public operators, particularly in Belgium and France Retail and Commercial Banking Complete range of retail, commercial and private banking services, mainly in Belgium, Luxembourg and Turkey Asset Management and Services Asset management, investor and insurance services in particular to the clients of the other two business lines Dexia’s business lines constantly interact in order to serve clients better

3. Overview Key figures 248 35,177 609 billion euros members of staff million euros The Group balance sheet as at 30 June 2010, down 6.5% on 31 December 2008. Dexia has undertaken to reduce its balance sheet by 35% between 2008 and 2014. as at 31 March 2010. Belgium represents 41% of the workforce, Turkey 24%, Luxembourg 11% and France 7%. The net income Group share for 2Q 2010, against 216 million euros in 1Q 2010. Net income for 1H 2010 amounted to 464 million euros. 134 232 8 billion euros billion euros Total customer assets recorded by Retail and Commercial Banking as at 30 June 2010, against 126 billion euros as at 30 June 2009. The total of Dexia’s long-term commitments to the local public sector as at 30 June 2010, down 1.8% on 30 June 2009. million The number of individual and SME clients of the retail, commercial and private banking activities of Dexia. 12.2 19.0 % billion euros The Group’s Tier 1 ratio at 30 June 2010, confirming the Group’s good solvency level. The Group’s core shareholders' equity as at 30 June 2010, up from 18.0 billion euros as at 30 June 2009.

4. Dexia • A European Banking Group from the Roots France Belgium Luxembourg 1987 1860 1856 Foundation of Crédit Local de France(CLF) Foundation of Crédit Communal de Belgique(CCB) Foundation of Banque Internat. à Luxemb.(BIL) 1991 Acquisition of BIL by CCB 1996 Alliance CCB - CLF 2000 Acquisition of DenizBank 2006 2001

5. Overview Shareholding structure as at 30 June 2010 (in %) Ethias Group CNP Assurances 5.2 3.0 Caisse des dépôts et consignations Other institutional and individual shareholders 17.6 27.1 1.4 Holding Communal Employee shareholding 14.8 5.7 French State 5.7 Belgian Federal State 13.7 5.7 Three Belgian Regions Arco Group

6. Dexia Corporate University 2

7. DEXIA CORPORATE UNIVERSITY • Content Building & anchoring the project 2004-2007: a modelof corporate university Impact of the Financial Crisis 2008: towards a corporatelearning center? Dexia Forward 2014: supporting the strategy

8. Dexia Corporate University Mission • To contribute to • the evolution of the Dexia Group • the achievement of the business results • by providing excellent development programs • by helping shaping the Group culture • by envolving people and facilitating the implementation of the Group strategy

9. Dexia Corporate University Building the project The “Parabole”

10. Dexia Corporate University • Governance – a business driven initiative University Council • Composed of heads of business • Sets strategic priorities for the DCU • Validates budget & activity report Dexia Campus

11. Dexia Corporate University 2004-2008 • Extended & integrated offer Learning Faculties New programs Marco Polo

12. Dexia Corporate University 2004-2005 • Facilitating change & building Group culture

13. Dexia Corporate University • Communication- Branding • Intranet DCU site • Entity DCU contacts • DCU catalogue

14. Dexia Corporate University • Communication- External Branding • ECCU • Business Review

15. DEXIA CORPORATE UNIVERSITY • Content Building & anchoring the project 2004-2007: a modelof corporate university Impact of the Financial Crisis 2008: transformation of learning… towards a corporate learning center? Dexia Forward 2014: Corporate university is a strategic tool

16. Dexia Corporate University • Impact of the financial crisis

17. Transformation plan cost reduction 2008-2010 • Rationalizing corporate learning offer 2011 • Long term structural changes • Continuous launch of new initiatives

18. Transformation of the Learning“An aligned Learning delivery” • Rationalizing the learning offer • One generic Learning offer • One generic policy in e- learning, languages and MBA’s • Transversal training offer and coaching framework to TOP 150, High-potential executives and SENIOR EXECUTIVES • Designed and coordinated by DCU • Commonly designed • Lead DCU • Validated by the LDC • Delivered locally

19. Dexia Corporate University 2008-2009 • Single learning offer Single learning offer • Develop a common learning strategy & budget • Learning & development committee • Competence Centres Dexia Campus

20. Dexia Corporate University • Rationalizing the offer Learning Offer Trainings developed and delivered by Corporateniversity Trainings developed under CU label and delivered locally Trainings developed and delivered locally

21. Transformation of the training and development line“An aligned training delivery” • Analysis of training needs – Competence Centers Competence Centers Leadership Finance and Risk Organizational and business development Communicationoperation technology Leadership training path – Change management – Coaching – Project Management (change) - mentoring e-Learning policy - Communication - Languages – IT - Operations – Process &project management All matters related to finance, risk, tax, legal and accounting Dexia knowledge/Culture (incl. Conferences, Mgt breakfasts)Marketing & Client OrientationMarco Polo & Business Assignments

22. DC 2 DC 1 Dexia Corporate University • Training Paths SMT Inspire Group Executive Team 4 High Potential Senior Executives Lead 3 High Potential Grow Team Leaders Specialists Project Managers 2 1 Start Newly Hired & Junior Executives Employees

23. Dexia Corporate University Start Grow Lead Inspire FUNDAMENTALS • Knowing Yourself • Interpersonal Skills • Dealing with Conflicts • Manage Yourself • First Management Skills • Change & Team • Leadership and Vision • Development • Leading Innovation • Lead & Organization OPTIONAL • Personal Effectiveness • Generating Ideas • Presentation Skills • Written Communication • Influencing Skills • Change Management (1) • Advanced Management Skills • Executive Written Skills • Presentation Skills • Effective Decision Making • Influencing with impact • Negociating • Intercultural Management • Mastering Negociation

24. Dexia Corporate University External offer Public Finance Academy • Gives administratives and officials its educational expertise • Guides them through the complex word of finance and its regulatory framework

25. DEXIA CORPORATE UNIVERSITY • Content Building & anchoring the project 2004-2007: a modelof corporate university Impact of the Financial Crisis 2008: towards a corporatelearning center? Dexia Forward 2014: Corporate University

26. Dexia tomorrow Key words 2008 2014 World Leader Public sector Refocused International Essential Volume Proximity Clients Essential Long term Complex products Agile Simplicity Expansion Simplicity Retail Clients Retail Public sector Turkey

27. Impact of the financial crisis • Major Transformation plan with focus on cost. • Impact on managers • New focus for managerial skills (change and project management, reengineering, monitoring , reactivity ) • Managing uncertainty is key • New technical competences are required ( Basel 3, …) • Engagement is an issue • New organizational values • Retention of talents and internal mobility are key

28. Transformation of the Learning 2011“An aligned Learning delivery” • Design and training offer • One generic Learning offer • One generic policy in e- learning, languages and MBA’s • Transversal training offer and coaching framework to TOP 150, High-potential executives and SENIOR EXECUTIVES • Supporting strategic projects • Designed and coordinated by DCU • Commonly designed • Lead DCU • Validated by the LDC • Delivered locally

29. Dexia Corporate University 2011Supporting the corporate strategy • Refocus on Corporate University 1 Values • Embedding the new values in the organization • communication, integration in HR processes, change/leadership 2 Forum • Connect (networking, strategic reflection, emergence of best practices) • Milestones in cascading of strategy 3 Top management • Involving top managers in the CU (sponsoring, Leaders teach leaders) • Support (seminars, change management projects)

30. Dexia Corporate University Offer : support initiatives Coaching Mentoring Change Management

31. A change support team per stream HR Business Partner + Dexia Corporate University Integration of a change management set of information in the « Managing the transformation » web site for the top 500 Do’s and Dont’s change management in the communication toolkit for the managers Support for all managers Scope : all managers who have change situations to manage in their teams. What: ½ day Workshop by function (ex: IT dev teamleaders together) Objective: define an action plan to manage the change with my team When: Between the 20th of september and mid october Coaching and mentoring for managers Scope : all managers for whom a need has been identified What: Internal and external coaching proposed by the DCU Registration in the Mentoring program proposed by the DCU. When: As of October « On going » DCU programs DCU support – Transformation plan

32. Dexia Corporate University • DCU motto