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Comprehensive IT Services and User Support at Birkbeck

Our IT Services and Facilities team, led by User Support Manager Nigel Buckle, is here to assist you. We offer a dedicated IT Service Desk located in the Student Centre, providing support through email, phone, and web-based inquiries. Our help is available during the Student Centre's operating hours, Monday to Friday. For assistance, please contact us at 0207 631 6543 or via email at its@bbk.ac.uk. Remember to have your username and password ready for efficient support.

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Comprehensive IT Services and User Support at Birkbeck

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  1. IT Services and Facilities

    Nigel Buckle User Support Manager
  2. IT Service Desk Email, phone, and web based help Located in the Student Centre, and open when the Student Centre is open (Monday – Friday) 0207 631 6543 its@bbk.ac.uk
  3. Username and password For access to all services, both on campus and from home Sent to you automatically via email User password change and recovery via the web www.bbk.ac.uk/birkbeckaccount Remember it and do not tell anyone else your password
  4. College Computing Regulations You must make yourself familiar with the regulations By logging in to our systems you are agreeing to abide by the regulations Failure to comply could lead to loss of access
  5. My Birkbeck Profile Enrol online Pay fees Check contact email address Update home address See study information and timetables Request a Birkbeck Gmail Account www.bbk.ac.uk/mybirkbeckprofile
  6. Email Optional – use My Birkbeck Profile to set your contact email address Web based (Gmail) Links from ‘quick links’ on both ITS and MyBirkbeck home pages
  7. PC Access 10 ITS managed rooms in Malet Street Open-access computers in Birkbeck Library All available when not in use for teaching – see timetable outside the room or online www.bbk.ac.uk/its/rooms
  8. Applications www.bbk.ac.uk/its/rooms Microsoft Office 2010 Acrobat Internet Explorer, Firefox and Chrome Specialist applications such as Photoshop, SPSS and programming languages
  9. Wireless & Mobile www.bbk.ac.uk/its/services/wam/eduroam Wireless network – eduroam The international service offering internet connectivity at participating organisations At Birkbeck this is expanding to cover all areas, so if you spot areas where signal is weak, let us know For details and installers, go to http://www.bbk.ac.uk/its/services/wam Your eduroam login is always your <username>@bbk.ac.uk
  10. Printing and Photocopying From Photocopiers in the Library From workstation rooms and the wireless network Chargeable service 5p per page (black and white) 25p per page (colour) Recharge your print credit Credit card on Web (£5 minimum) Cash using recharging machine on the 1st floor of Library or the 4th Floor by the workstation rooms in the Malet St building (accepts £1, £2 and notes) Cash at the Birkbeck Shop
  11. Course materials & reading lists Many courses use Moodle to disseminate materials Direct access moodle.bbk.ac.uk via link from ‘quick links’ on ITS, MyBirkbeck and Birkbeck home pages Check with your lecturer or your department about their use of Moodle
  12. Training Termly programme of workshops (including Word, PowerPoint, Internet Safety, Google) Book online (link on the mybirkbeck website) Drop-in sessions available through term-time Documentation on ITS website for self-training Web based training via Moodle
  13. Specialist support Ergonomic and specialist equipment is provided around the College, in workstation rooms and the library Assistive Technology support available by appointment http://www.bbk.ac.uk/lib/disability-support
  14. Networked Disk Storage Ensure your data is always backed up Initial allocation 250 Mb (check quota from the desktop icon) Use My Documents area, which is backed up regularly – backups can be retrieved using Windows Explorer Quota can be increased subject to requests via School representatives Use USB flash drives to store documents for use elsewhere; or use the VPN
  15. Access from home Web-based services are available from any internet-ready computer Email (Gmail) Moodle Ejournals (via the eLibrary) Birkbeck My Documents storage space via VPN www.bbk.ac.uk/its/vpn
  16. IT Service Desk Email, phone, and web based help Located in the Student Centre, and open when the Student Centre is open (Monday – Friday) 0207 631 6543 its@bbk.ac.uk
  17. Any Questions?
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