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Migration of eGovernance tools to Mobile Governance

Migration of eGovernance tools to Mobile Governance. PN – 84 India geospatial forum 2012 8th February 2012, Gurgaon. K Prashant Certificate Program for Executives in eGovernance IIM Indore. eGovernance in India.

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Migration of eGovernance tools to Mobile Governance

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  1. Migration of eGovernance tools to Mobile Governance PN – 84 India geospatial forum 2012 8th February 2012, Gurgaon K Prashant Certificate Program for Executives in eGovernance IIM Indore

  2. eGovernance in India • Evolved from computerization of Government Departments to initiatives that encapsulate the finer points of Governance, such as citizen centricity, service orientation and transparency. • National e-Governance Plan (NeGP), takes a holistic view of e-Governance initiatives across the country, integrating them into a collective vision, a shared cause. • The Government approved the National e-Governance Plan (NeGP), comprising of 27 Mission Mode Projects (MMPs)and 8 components, on May 18, 2006

  3. Mission Mode Projects

  4. Back Ground • e‐Governance has emerged as a popular phenomenon to deliver government services around the world. • e‐Governance in an implementation sense is restricted primarily to the use of computer based internet access to deliver services. • In countries where the penetration of computers and internet is relatively low, such as in India, there is an apprehension that the reach of e‐Governance may be limited.

  5. Potential of Mobile Governance • Mobile phones have tremendous potential to expand the access to and reach of public services in India. • The growth of mobile phone subscribers in India over the last decade has been explosive. • Owning a mobile phone was viewed as a luxury , the scenario has completely changed now with over 750 million mobile phones subscribers in the country as on 31 December 2010. • Introduction of 3G services in the country is expected to give a further boost to mobile phone penetration and the usage of internet on these devices. • M-Governance is not a replacement for e-Governance; rather it complements e-Governance

  6. Relevance of mGovernance

  7. On an average, a person is aware of 22 VAS services. However, only 3.4 services on an average are used on mobile

  8. Socio Economic Drivers for mGovernance

  9. “Go Mobile with Government”, Singapore

  10. Mobile service delivery has been identified as a strategic mode for Singapore’s iGov 2010 master plan and currently more than 300 public services are available through mobile technology in the country. Some of these services include: • Checking information regarding bank accounts , property, investments etc. • Accessing weather forecast information. • SMS alerts for passport renewal, road tax renewal. • Key economic statistical SMS service providing national economy estimates, consumer price index, wholesale trade index etc. • Traffic information and payment of traffic offenses.

  11. “We’ve Gone Mobile”, Canada

  12. Mobile Service Ecosystem in India • Challenges • lack of common service delivery platform. • No m-apps in public services domain • Need of Government led effort • Stakeholder’s • Mobile Network Operators • Value Added Service (VAS) Providers • Unique Identification Authority of India • Telecom Regulatory Authority of India • National Payments Corporation of India • Equipment Manufacturers • Government Agencies • Residents

  13. Indian Initiatives

  14. Mobile in Government • Survey of water bodies , Ministry of Water Resources • Mobile Pad’s given to local officials for Data Entry with Picture , Coordinates , Time Stamp • Monitoring of Civil Construction – Rural Development • Indira Awaas Yojna • Pradhan Mantri Gram Sadak Yojna • MNREGA • PDA Based Surveillance & Tracking – Forest Department , Gujrat

  15. Road map - mGovernance

  16. Possible Policy Recommendations/Implementation Strategy • Making all Government web sites Mobile Compliant. • Creation of Mobile Service Delivery Gateway. • Development and Notification of standards for mobile applications. • Notification of Long Codes, Short codes and m‐Gov Number for Mobile Governance. • Creation of m‐Governance Innovation Fund. • Development of Knowledge Portal and Knowledge Management System for Mobile Government

  17. Critical Issues for m-Government Applications • Choose m-Government applications wisely. • Make sure that the application is user-friendly. • Ensuring that citizens get exactly what the application claims to be able to deliver in the shortest possible time. • Ensure that there are suitable back-office systems in place to deliver on m-Government promises. • Privacy and Security • Accessibility

  18. Challenges

  19. Thank You K Prashant Inbox.kprashant@gmail.com

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