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FLM in action – How customers are using SAP Interactive Forms

Discover how customers are leveraging SAP Interactive Forms to revolutionize their processes. This presentation discusses various customer types, project dynamics, and common challenges. Initially focused on government entities, the landscape has shifted towards commercial enterprises eager to innovate and enhance independence. Successful projects span multiple sectors, including HR, finance, and operations, highlighting integrations like timesheet management and expense reporting. Explore insights from leading case studies and learn how to navigate common pitfalls while preparing for the future of business automation and digital transformation.

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FLM in action – How customers are using SAP Interactive Forms

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Presentation Transcript

  1. FLM in action – How customers are using SAP Interactive Forms Henry Blythe & Jayne Lumbus Arch 24th June 2010

  2. Agenda • Types of customer • Types of Project • What goes Wrong • Project Profile in the future • Questions

  3. Types of Customer • Initially Government: now more commercial companies • At first new to Adobe in SAP, now quite often have tried alone and failed • Wariness rapidly replaced by ambition • Likely to want to feel independent even if using an SI • Initially HR-led now more diverse: OCS

  4. Types of Project • HR very common starting point but not just forms: Camelot • Mobile in various forms on the agenda: SAP MI and Flash • Scale is rising as confidence improves and business pressure rises • SI SAP skills are very transferable to this technology • Small teams of experts do well

  5. Sample HR-related engagements by Arch with FLM • Amey – Timesheets and Timeclock integration • Informa – Global Leavers, Movers and Joiners • Camelot – Expenses and HR Contract generation • Department of Communities and LG – Multiple Timesheets & Expenses • LB Southwark – Payment Variation and Sickness Reporting • Bucks CC – Leavers and Contract Change

  6. What goes wrong? • Delay in getting subject matter experts’ time • Initial technical set up when an outsourcer is involved! • Team is not settled • Success can be an issue in itself: size for success

  7. Project Profile of the Future • PDF and Flash in the same process • Scale • Global reach: Informa • Sharing of form fragments between users? • Forms being augmented with Correspondence and Contracts

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