Environmental awareness • Office safety • Outdoor safety and travel • Making visits
The Path to Safety • Collect information on intake • Check prior involvement • Apply knowledge and principles • Documentation • Follow-up
Defusing techniques: • Most families are not a threat • Safety Plans and Action Plans promote awareness and help reduce fear so we can focus on helping families
Defusing techniques: • If things escalate: • Kept it from escalating; try to stay calm and listen attentively; • Avoid sudden movements; • Avoid confrontation; • Maintain eye contact and personal space;
Defusing techniques: • If things escalate: • Keep situation in your control; • Use calm tone of voice when speaking; • Do not argue with the person; • Discretely signal someone that you need help (try not to let angry client see this).
Before You Leave the Office • Tell someone where you are going and when you will return • Obtain specific directions • Find out history • Know about any previous concerns • Try to conduct home visits in pairs, if possible • Bring your cell phone.
Making visits • Parking and approaching residences • Entering residences • Residence awareness • Exiting residences
Making Visits • Drive by the residence • Park down the street • Back your car in • Listen for anger voices • Knocking at door – Stand to the side • Introduce yourself • Note location of doors in home • Ask “Who else is in the house?” • Don’t overstay
Making Visits • Always wait to be invited to sit • Be aware of all possible exits in the house • Ask to turn the TV off, as “I” have trouble hearing. • Keep a clear path to the door.
Making Visits • Avoid positioning self so that you become trapped if needed to make a quick exit. • If situation escalates, LEAVE. • Always carry car keys in same place where they are readily accessible.
Clothing • Shoes & Purses • Ties & Scarves • Religious or political symbols • Jewelry • Long hair
Outdoor safety and travel • Driving conditions and weather • Knowledge of neighborhoods and safety • Car safety
Driving Hazards • Keep fuel tank full • Leave valuables locked • Drive defensively
Animal Hazards Check for prior involvement or info on intake • Watch for clues • Be vigilant • Do not pet pets
Communicable Diseases andHealth Hazards • Know agency safety procedures • Hand washing is critical • Know when to protect yourself • Lice • Airborne & Fluid surface contamination
Drug and Chemical Hazards • Know agency procedures • Recognizing hazards • Know when to get help or leave • Reporting issues
Weapons • Assume that every home has a weapon • Assume that every client could access a weapon • Watch for signs of escalation • Know when to leave or request help. * Look for weapons when you are in someone else’s space • Guns are often in bedroom, knives in kitchen • Never reach for a weapon
Office safety • Arrange your office so that no one sits between you and the door • Maintain physical distance • Ask yourself “Does my office have a calming effect?” • Pictures and personal items • Know your agency policy about visits
Self Awareness • Boundaries / Limit setting behaviors • Communication • Feelings • Intuition • Problem solving skills • Conflict Management
Boundaries • What is acceptable behavior? • How to set limits • Maintaining limits
Boundaries • Boundaries set the tone for a professional relationship • Know your triggers • “What would a reasonable person do? • Do you bend your rules? • Talk with your supervisor about limits
Check • Is it OK for a client to yell at me? • Is it OK for me to yell at a client? • Is it OK for a client to threaten me? • Is it OK for me to threaten a client? • Is it OK for a client to lie to me? • Is it OK for me to lie to a client?
Communication • Awareness of ALL communication • Verbal • Nonverbal • Paraverbal
Messengers of Intuition • Nagging feelings • Persistent thoughts • Sarcasm • Wonder • Anxiety • Curiosity • Hunches • Gut feelings • Doubt • Hesitation • Suspicion • Apprehension
Client Awareness • Power • Phases of crisis • Appropriate interventions • Exceptions
Power • Do not be defensive • Do not defend yourself or anyone else • Do not make the client show you that they must be respected • Avoid putting clients in positions that embarrass them. • Help them “Save face”