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Agenda

Agenda.

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Agenda

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  1. Agenda • 6:45 to 7:15 - meet and greet and grab some snacks• 7:15 to 7:45 -demo: Spiceworks 6.2 demo and discussion based on SQL reporting and email notification customization • 7:45 to 8:30 - in-house agenda: discuss email notification customization and SQL report customization and using other people's work from the community • 8:30 to 9 - Q&A, visiting time or troubleshooting time: possibly focus on specific user questions around the reporting and email notifications (if anyone has any).

  2. 6.2 New Features • Help Desk • Create non-admin "Tech" users who can only see and work on the tickets assigned to them, • time worked by tech per ticket! • Focused Device Groups • Custom Device GroupsNew rules allow for dynamic groups based on combinations of 120 attributes like installed software and average bandwidth usage!

  3. Reporting with SQL • Help Desk • Create non-admin "Tech" users who can only see and work on the tickets assigned to them, • time worked by tech per ticket!

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