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Effective Interpersonal Communication Guide

Understand the definition, goals, and purposes of communication. Learn about nursing communication, good vs. poor communication, and the importance of effective communication in everyday life. Discover tips for enhancing communication skills and avoiding common pitfalls.

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Effective Interpersonal Communication Guide

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  1. INTERPERSONAL COMMUNICATION

  2. DEFINITION • The exchange of information - a vital part of everyday life • Three categories -Oral -Written -Nonverbal

  3. COMMUNICATION GOALS • Obtain useful information • Develop trust, show caring • Aid patient self-understanding • Relieve stress • Provide information & problem solving skills • Encourage acceptance of responsibility • Encourage activities of daily living

  4. PURPOSES OF COMMUNICATION • To inquire • To inform • To persuade • To develop goodwill

  5. COMMUNICATION IN NURSING Nurses communicate while: • Assessing patient care • Planning patient care • Implementing patient care • Evaluating patient care

  6. NURSING COMMUNICATION • Nurses who communicate clearly to patients get: • more cooperation • more feedback • more clarity

  7. POOR COMMUNICATION often results in: • Loneliness • Unhappiness • Poor productivity • Emotional and physical problems • “The whole task of psychotherapy is the task of dealing with a failure in communication”- Carl Rogers

  8. EFFECTIVE COMMUNICATION -The six Cs • Clear • Concise • Consistent • Correct • Courteous

  9. EFFECTIVE COMMUNICATION • A positive attitude • Being a good listener • Maintaining confidentiality • Being considerate & courteous • Preserving self respect • Seeking understanding

  10. INEFFECTIVE COMMUNICATION • Sender did not send the message they thought • Receiver didn’t hear the intended message • Verbal and nonverbal messages conflict • Message disguised by sender • Words with multiple meanings • Abstract/confusing message • Receiver prepared to receive another message

  11. ELECTRONIC COMMUNICATION • Cell phones and pagers • Facsimile machines and scanners • Computerized information systems • Electronic mail (email) • Internet • Laser printers • Modems, laptops

  12. INTERNATIONAL AND REGIONAL -Need to consider: • Time zones • Holidays • Customs • Language • Clothing

  13. DOMESTIC & INTERNATIONALCOMMUNICATION • Be aware of regional differences • Research customs of communities • Be aware of religious holidays • Do not make culturally or religiously-based jokes • Do not imitate language or accents • Be aware that words can have different meanings

  14. LANGUAGE • Avoid clichés, figures of speech • Avoid cute, fancy, trendy words • Use specific terms • Be aware of multiple definitions • Avoid slang/jargon • Avoid abbreviations/acronyms • Use visual aids

  15. HOW DO WE COME ACROSS • Professional attire • Arrange for privacy • Sit arm’s length away • Relaxed but attentive • Facial expressions and tone should be friendly & interested • Pay attention to body language of patient

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