1 / 12

INTERPERSONAL COMMUNICATION

INTERPERSONAL COMMUNICATION. COMMUNICATION PROCESS. Transferring and understanding of meaning Why?. COMMUNICATION PROCESS. Transferring and understanding of meaning. Noise. Medium. Person A Encodes Information. Person B Senses Decodes Information. Noise. Noise. Noise. Medium.

sandra_john
Télécharger la présentation

INTERPERSONAL COMMUNICATION

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. INTERPERSONAL COMMUNICATION

  2. COMMUNICATION PROCESS • Transferring and understanding of meaning • Why?

  3. COMMUNICATION PROCESS • Transferring and understanding of meaning Noise Medium Person A Encodes Information Person B Senses Decodes Information Noise Noise Noise Medium

  4. Email/Electronic Media Tradeoffs • Too Casual • Grammar; Heat of the moment • Richness—Often misunderstood • Emoticons? • Informational Overload • Blurred Boundaries • Relationships • Conflict Spiral • Human Moment

  5. COMMUNICATION BARRIERS • Language • Different 1st languages • Jargon/semantics (Northern exposure; sexual relations) • Literal? • Filtering • Selective perception • Beliefs, values and expectations influence how we interpret meaning • 4th of July; Noah vs. Moses

  6. COMMUNICATION BARRIERS • Physical location and distractions • Emotions • Poor listening • Defensive/Evaluative • Partial • Assumptive • (remember closure)

  7. OVERCOMING THE BARRIERS

  8. ACTIVE LISTENING IS... • ...The MOST effective way to overcome the barriers to effective communication. • ...NOT hearing. • ...ESSENTIAL to managerial success. • 40% of workday • Most important skill in becoming an effective manager • ...a skill we typically do not perform well.

  9. INTERNAL Empathy Suspend judgment Resist distractions Search for themes Meta-talk Symbolic Body language Paralinguistics EXTERNAL Paraphrase the message Ask questions Make eye contact Take Notes Avoid distracting/interrupting Use nods & appropriate facial expressions ACTIVE LISTENING

  10. Cross Gender & Cultural Communication • Cross gender • Women say 22-25,000 words a day • Men? • Direct vs. Indirect communication • Status/independence vs. connection/intimacy • Apologies • Language • Physical Space • Greeting • Cultural differences • Gender differences • Eye contact

  11. Cross Cultural Communication • Time • Leisurely vs. impatient • Task vs. Relationship • Monochronic vs. Polychronic • Gender and Cultural • Direct/Indirect • Gender and Cultural • High Context

  12. Cross-Cultural Dialogs • Only later do you realize there has been a misunderstanding • Know the cultural norms and styles of interaction/communication of key players • Don’t assume you understand • Verify that what you understood was what was intended • Verify that what you intended is what was understood • Listen to what’s not said • Avoid Yes/No questions

More Related