Re-timing Deliveries Consortium

1. Re-timing Deliveries Consortium Quiet Cities Global Summit Natalie Chapman, Freight Transport Association 26 November 2014

2. Background Legacy from 2012 Olympics and Paralympic Games Undertook 10 successful retimed delivery trials and shifted 10% of London’s deliveries to night-time Created platform to progress retiming deliveries across London to reduce traffic and congestion during peak periods, improve safety for vulnerable road users and the environment TfL set-up and facilitated a Re-timing Deliveries Consortium to demonstrate best practice, collaboration and new ways of working October 2013 – first meeting of Consortium Elected Chair and agreed original Terms of Reference

3. Approach and Members Essential to have the core stakeholders engaged to make it work through collaboration between: • Business • Operator • Local Authority • 2 Major retailers – Sainsbury’s and Tesco • 3 London boroughs – Camden, Richmond, Kensington & Chelsea • Industry representatives – Freight Transport Association and Road Haulage Association • Key stakeholders – London Councils, Noise Abatement Society, Greater London Authority and Transport for London • Identity of members kept confidential

4. Role Lead the way in creating a sustainable increase in retiming deliveries across London by: • working together to identify and overcome issues and barriers • provide leadership and use of best practices • gather detailed examples of benefits to all and the wider community e.g. improved road safety, efficiencies and reduced congestion • promote and encourage more retiming in the industry through guidance, tools and engagement • act as peer reviewer for guidance, research and other materials produced by the Freight and Fleet Programme on the subject of out-of-hours deliveries

5. Progress • 7 Consortium meetings taken place • 260 stores investigated outside of Consortium • January 2014 – first tranche of 9 stores identified to investigate retiming deliveries followed by a further 14 • January-April 2014 - TfL engaged with 33 London boroughs to raise profile of freight and Consortium work • November 2014 – Quiet Cities event and Re-timing Guidance published

6. Challenges • Personnel changes to the Consortium • May 2014 Local Authority elections • Nervousness to start implementation from both boroughs and retailers for fear of complaints from residents

7. Consortium members have said .... Understanding the actual restrictions that exist on each store, and finding out why they was put there in the first place is difficult to ascertain Incorporate into objectives for borough officers to put pressure on delivery and get things done. Creating a springboard to get widespread and larger scale changes to delivery patterns Each area has an understanding and appreciation of the other party’s problems Generating good working practices and identifying the changing needs and challenges of London and ways to solve them Collaborative working is at the heart of the group – balancing the needs of London and promoting a shared acoustic space Finding compromises that can provide benefits for everyone e.g. moving a delivery a little later in the morning to help residents, and in return, being able to make another delivery slightly later in the evening Solving more than just logistic challenges, but wider problems with some stores Changes to the highway at 2 stores in Richmond enabled re-timing to take place with potential to achieve a reduction in deliveries and congestion

8. Reflection and learning Slow process which requires buy-in from a high level Made steady progress and learning from every location Enabled relationships to be established between boroughs, retailers, TfL, and teams within the same organisation Gained an insight into the commercial aspect of deliveries and the variables to be considered by retailers. Increased knowledge of highways restrictions, policies, HGV equipment & technology etc. Officers “thinking outside the box” of how they have historically worked

9. Next steps • Continue to progress with more stores • Review guidance and develop further tools • Consider other sectors and new members • Promote match-making service offered by TfL to increase retiming activity For further information contact TfL on freight@tfl.gov.uk

10. Other city approaches? There are other approaches used across Europe for promoting retiming: Comparing Stockholm and Lyon • What approach has been used – collaboration, engagement or enforcement? • What process do local authorities follow to deal with noise complaints?