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FY 2008 Goals and Emphasis

FY 2008 Goals and Emphasis. SB/SE Collection Program. Collection Program Letter. Implement Broad Strategic Plan Address Non-Filing and Underpayment Improve Services to our Customers Develop Human Capital. Collection Program Letter.

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FY 2008 Goals and Emphasis

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  1. FY 2008Goals and Emphasis SB/SE Collection Program

  2. Collection Program Letter • Implement Broad Strategic Plan • Address Non-Filing and Underpayment • Improve Services to our Customers • Develop Human Capital

  3. Collection Program Letter • Effectively and Proactively manage Potentially Collectible Inventory (PCI) • Continued Fraud Awareness • Balanced Focus

  4. Collection Program Letter “Mastering the Basics” • Renew our focus on Core Concepts • Solidify our foundation • Increases our efficiency • Improves balanced measures

  5. Mastering the Basics • Timely Lien Determination • Timely TFRP Determination

  6. Mastering the Basics • Complete Financial Statements • Prevent Pyramiding Pyramiding = bad Compliance = good

  7. Mastering the Basics • Control the “Tipping Point”

  8. Mastering the Basics Quality

  9. Quality Decrease - "I didn't do it" “The results are not statistically valid” “It’s not my problem” “There’s nothing I can do about it” “Those are old cases” “The results are not from my Group” “The results are not from my ROs” “The results are not from my Cases”

  10. Employee Engagement • Identify and discuss critical employee issues • Survey Process is Ongoing • Share Your Ideas!!! • Succession Planning at All Levels

  11. Hiring Initiatives • We need your involvement!! • Share your knowledge and experience

  12. Improve Service to Our Customers • Customer Satisfaction Initiatives • Quality Case Actions • Clear Case Documentation • Take Ownership of Area Trends

  13. Improve Capability for Identifying Emerging Issues • Enhance Technology • Enhance Collaboration • There is no “them” • Corporate Focus • National Non-filer Plan • National Employment Tax Plan • CONOPS

  14. What can I do to move the agency toward its goals? • YOU make the difference! • YOUR contributions are valued! • YOUR actions are vital to improving taxpayer compliance!!

  15. Questions?

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