'Call data' diaporamas de présentation

Unified Contact Center Enterprise

Unified Contact Center Enterprise. CTI OS Supervisor Desktop Training. Presented by. Objectives. Cisco IP Phone CTI OS Overview CTI OS Desktop Logging In/Logging Out Agent States CTI Dialing Pad Hot Keys Supervisor Features. CTI OS Three -Tiered Architecture Topology.

1.11k views • 71 slides

Better together, Blue Coat and Packeteer

631 views • 37 slides

NGM Daily Meter Reads UNC RG 0175

NGM Daily Meter Reads UNC RG 0175. Overview of NGM Datalogger Read Process Flow. Provide remote access to Gas Shippers. Data Processing Server. Meter & Logger. Collection Modems. Deliver Files to Customers. IX 35 HR. XOSERVE. Communication Cloud.

416 views • 32 slides

Data for Development

Data for Development. Lecture 25: CSE 490c. Announcements. Homework 7, Due December 3 Programming Assignment 4, Due December 11 Readings for Wednesday / Friday posted. Topics. Data Science for Development AI for Social Good Today Strava Fitness App

295 views • 29 slides

Indexing Workshop

Indexing Workshop. presented by Susan Self Technical Publications Department April 24, 2000. Overview. The purpose of an index The typical indexing situation A method for indexing Concluding thoughts about indexing. The purpose of an index.

513 views • 27 slides

Nagios On-Call Rotation

Nagios On-Call Rotation. James Clark. banditbbs@gmail.com. Topics Discussed. About Me / My Monitoring History Monitoring History at Current Company Prerequisites Current Company Setup Scripts Nagios Configuration. About Me. Have been in the IT industry since 1988

271 views • 27 slides

Who Is CompuCom?

253 views • 18 slides

291 views • 17 slides

Get more information and a free 14-day trial at ximasoftware

286 views • 17 slides

SDSP at Anadarko

266 views • 16 slides

Regional 311 System Development Feasibility Study

Regional 311 System Development Feasibility Study . Mike Parquette, Comprehensive Planning Manager MVPC Regional Planning Day June 20, 2013. MVPC 311 Feasibility Assessment for Merrimack Valley Communities . review best practices, identifying implementation tasks and potential costs

297 views • 15 slides

Priority PDA module overview

Priority PDA module overview Developed in conjunction with organisations who use field service engineers, carrying out on-site installs, repairs or maintenance. Allows on-site service jobs to be sent in real time directly to the engineers PDA.

208 views • 13 slides

292 views • 12 slides

Priority PDA module overview

Priority PDA module overview Developed in conjunction with organisations who use field service engineers, carrying out on-site installs, repairs or maintenance. Allows on-site service jobs to be sent in real time directly to the engineers PDA.

152 views • 10 slides

Speech Analytics can empower contact center managers to monitor agent performance and improve customer experience more effectively.

206 views • 8 slides

SMDR Analyzed

SMDR Analyzed. Aaron Hurt Garry Meadows Ron Pridemore Steve Klesper Tom Ondick. Introduction.

220 views • 7 slides

SMDR Analyzed

SMDR Analyzed. Aaron Hurt Garry Meadows Ron Pridemore Steve Klesper Tim Armstrong. Introduction.

202 views • 7 slides

Call Center CRM

Call center software helps in making and receiving of calls, generating IVR responses and keeping a record of the quantum of calls. Call center CRM enables you to get a holistic view of the progress of customer-related vectors. Before the customer's call is answered youu2019re in a position to understand the needs of the prospective lead and provide you with the capability to offer customized and targeted service.

82 views • 7 slides

How Call Data Helps Email Marketing

Email marketing is an important segment of online marketing and it is getting very popular day by day. It is used by many businesses for the promotion of their services and to let people aware of “what their business offers” with the help of the personalized messages”.

67 views • 5 slides

Benefits of Call center integrated CRM

Call center services are critical for customer retention. Reports suggest that dissatisfied clients go for the products of your competitor because of poor customer service. The latest advancement in call center CRM telephony and predictive analytics should be integrated with the call center CRM software to provide a hassle-free experience to the clients. It is important to remove any gaps in information between call center software and CRM.

38 views • 3 slides