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I mproving Children, Young People & Family’s experiences of care

Explore strategies for enhancing the experiences of children, young people, and families in care through involvement, resources, and high-impact actions.

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I mproving Children, Young People & Family’s experiences of care

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  1. Improving Children, Young People & Family’s experiences of care Strategic Framework Kath Evans, Head of Patient Experience for Maternity, Newborn, CYP, NHS England

  2. Thoughts to ponder on… • How are you working to improve CYP/family experiences of care? • CYP/family involvement goes hand in hand with this – how are you achieving this? • Are there hints & tips, resources that you could share to help others? • What would our top 10 high impact actions be to improve CYP/family experiences of care?

  3. The policy background • Health and Social Care Act (2012) • UN Convention Rights of the Child (1989) • Children and Families Act (2014) section 19 • CMO Report (2012) CYP Health Manifesto for Health and Wellbeing • Francis Report (2013)

  4. Consistently seeing care from patients’ perspective Five themes for improving experiences - changing the future • Culture: Creating a climate for improvement • Transparency: Tackling poor care • Co-creating improvement • Measurement, action & feedback

  5. Complexity of CYP & family commissioning Priority: those who are seldom heard, who are they? Insight tools: Friends and Family test, PREMS/PROMS/PCOMS, Surveys e.g. inpatient,Focus groups/Youth groups, social media, compliments and complaints.

  6. Examples of good practice • Nationally: NHS England NHS Youth forum and Takeover day • CCGs: Shropshire Clinical Commissioning Group recruit ‘Young Health Champions’ , AYPH bringing YP and GPs together – GP Toolkit 4/3/15 • Providers: East & North Herts have 650 Young People as Trust members undertaking projects, Blackpool University FT, Young People provide medical staff with communication training at induction. • vimeo.com/m/108800527

  7. Parent Voice: Regional Parent Carer Networks works @NNPCF @Contactafamily Over 60,000 members Over 150 forums Organised into 9 regions Roll up into a national steering group

  8. References Improving patient experience of Children and Young People patientexperiencenetwork.org/wp-content/uploads/2015/02/Improving-the-Patient-Experience-of-Children-and-Young-People-Final-Feb-2015.pdf Commissioning for an improved patient experience for Children and Young People http://patientexperiencenetwork.org/resources/report/Commissioning-for-an-improved-patient-experience-for-children-and-young-people-Final-Feb-2015.pdf Communicating with Children in hospital http://www.evidentlycochrane.net/communicating-young-people-hospital-can-get-right/?utm_source=evidently%20cochrane&utm_medium=social%20media&utm_content=blog&utm_campaign=CYP

  9. Kath Evans Head of Patient Experience (Children, Young People and Maternity Services) kath.evans3@nhs.net @kathevans2

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