Leading Health and Wellbeing from Transition to Transformation

1. Leading Health and Wellbeing from Transition to Transformation Applying learning to improve delivery Mark Fox Edward O’Malley

2. Our Project • We identified a is a significant gap in timely and effective intelligence for drug & alcohol services… • …the purpose of our project is to resolve this issue by… • Better understanding our own learning styles • Better understanding the learning styles of others • Utilising some of the techniques learned through this programme

3. Improve • Followed a model for improvement… • What are we trying to accomplish? • How will we know that a change is an improvement? • What change can we make that will result in improvement? (identified in learning event 4)

4. Improve (2) • What are we trying to accomplish? • resolve the gap in timely and effective intelligence for drug & alcohol services • How will we know that a change is an improvement? • Improved performance due to increased buy-in/utilisation of performance reporting • What change can we make that will result in improvement? • Consider the needs of our audience and introduce a “better” performance report and schedule

5. Understanding learning styles • Honey and Mumford (Reflector) • “Reflectors like to view the situation from different perspectives. They like to collect data, review and think carefully before coming to any conclusions.” • We both recognise that we prefer to gather information first and have time to consider it before reacting to it

6. Application of knowledge • Recognised our preferred learning styles, we applied it to this to this task • We kept the review simple… • Considered what we previously reported on • Expectations/preferences of the audience • How we previously presented the information • This approach “fit” with our learning style

7. Findings of Review • We had a tendency to report on what felt like EVERYTHING, without fully considering the needs of the audience • This diluted it’s effectiveness, and in some places, overcomplicated it

8. Applied Change • We’ve already began to implement our changes • Previously, 15 pages of charts/graphs/commentary • Now…five pages and more strategically focussed • Building upon an existing report (used for a different purpose) – more efficient use of time • We’ve followed a “Macro-Meso-Micro” approach • We’ve only developed the performance report at a macro level at present (high level outcomes)

9. Next Steps • There’s more to do! • We need to include meso and micro level performance measures and actions which will indicate the success of our macro measures/outcomes.

10. Next Steps (2) • For example… • Macro measure: % of opiate drug users that left drug treatment successfully who do not re-present to treatment within 6 months • Meso measure: % of opiate drug users successfully completing a course of vaccinations to treat Hepatitis B • Micro measure: % of opiate drug users that are assessed within 5 days of initial referral