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Evolving Trends in Facilities Management: Solutions for Key Challenges

Explore key issues faced by FM, performance metrics, trends, and solutions. Financial, H&S, operational, environmental KPIs analyzed. Adapting strategies for future sustainability. Acuity's comprehensive approach for efficient facility management.

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Evolving Trends in Facilities Management: Solutions for Key Challenges

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  1. Hong Kong Chapter IFMAThe Changing World of the Facilities ManagerAdrian Brooks 19th March 2007

  2. Acuity research project 2006 Interviews and Questionnaires across 50 Organisations • Identify key issues/problems faced by the FM • Identify performance metrics used by/important to FM’s • Analysis/interpretation of results • Alignment of findings with future trends • Develop a solution to these issues/ findings

  3. Key Issues - Results

  4. Key Issues in order of priority • Time & quality issues • Budget constraints • Internal customer & management issues • Service supplier issues • FM Intelligence/knowledge of best practice

  5. Key Performance Indicators

  6. Key Performance Indicators Grouped together under the following categories: • Financial 35% • Health & Safety 50% • Operation 11% • Environmental 4%

  7. High-level summary of findings • 6 out of top 7 KPIs based on H&S & budgets! • Is there too much emphasis on H&S (50%) at the expense of other areas? • Do we need to spend more time on quality, efficiency & innovation issues (11%)? • Environmental issues are considered negligible (4%)?

  8. Interpretation and how they affect the FM • Trend for reduced budgets will continue • Greater interaction and understanding of customers needs • Greater awareness and management of property risks • Emphasis on improving building performance including records • Consideration of issues to improve productivity • Reduce size of properties/estate – proactive management

  9. FM’s need to adapt by: • Being more proactive in understanding core-business objectives and developing effective strategies and processes which meet these objectives • Becoming innovative through demonstrable best practice and best value approaches • In addition there will soon be far greater emphasis on environmental (including energy management) issues which will significantly impact upon the FM and increase the workload

  10. Acuity’s Approach • Site based or mobile facilities solutions • 24x7 centralised help desk and admin control • An integrated approach to Health & Safety management • Professional supplier procurement and management • Establishment of rigorous financial control systems • Prudent asset management programmes Our Approach

  11. Acuity’s Approach

  12. Acuity’s Approach

  13. Acuity’s Approach

  14. . Questions ?

  15. Hong Kong Chapter IFMAThe Changing World of the Facilities ManagerAdrian Brooks 19th March 2007

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