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Enhancing IT Skills in the Department of State: The IT Professional Skills Pilot Program

The IT Professional Skills Pilot Program by the Department of State addresses the growing necessity for sophisticated IT skills. As the IT industry becomes increasingly competitive, recruitment, retention, and continuity of staff are threatened. This innovative program offers Professional Qualification Incentives for Foreign Service members and Retention Allowances for Civil Service, rewarding employees for achieving key certifications. Strategies include providing classroom and distance learning options, enabling a more competent IT workforce that meets departmental needs and challenges.

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Enhancing IT Skills in the Department of State: The IT Professional Skills Pilot Program

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  1. Department of StateForeign Service Institute (FSI)School of Applied Information Technology (SAIT) IT Professional Skills Pilot Program

  2. Department IT environment ever more sophisticated more skills needed enhanced skills needed IT industry ever more competitive recruitment harder retention & continuity threatened The Challenge

  3. The Response The IT Professional Skills Pilot Program An innovative approach to building maintaining, and rewarding the skills the Department needs

  4. Who? • Foreign Service serving in skill codes 2880 or 2882 (or 2881 positions) • Civil Service serving in job series 332, 334, 335, 391, 392, 854, 855, 856, or 1550

  5. What? • Professional Qualification Incentives for Foreign Service • Retention Allowances for Civil Service • Incentives of 5%, 7%, 10%, or 15% for certifications of needed skills

  6. Why? • To encourage IT employees • To certify existing skills • To acquire needed skills • To retain IT talent

  7. Strategy JOB SATISFACTION

  8. What Credentials? • 5% - basic Microsoft, Lotus, Cisco, with A+ • 7% - dedicated Y2K work • 10% - B.S., GSA 1000 by 2000, technician certificates, • 15% - MCSE, M.S., CCP, CCIE, CIO certificate, Oracle DBA

  9. How to Get Credentials? • Full-time classes • Part-time classes • Distance Learning

  10. Who Pays? • The Department actually covers a lot • FSI/SAIT offers classroom courses • FSI/SAIT provides Distance Learning • FSI External Training funds job-related courses • Exam costs are employee’s responsibility

  11. The Opportunity • Reward initiative • Raise the floor of IT competence • Grow a better IT staff • Serve the Department better

  12. Credential Growth

  13. Credential Growth

  14. Credential (Historical)

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