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Telecom Status in Asia: Insights from IT Managers and Operator Performance Analysis

This document summarizes the status of telecommunications in Asia, focusing on insights gathered from interviews with IT managers from 166 companies across Bahrain, China, Hong Kong, India, Russia, and South Korea. The study evaluates key operators, including AT&T, BT, and Equant, based on critical factors like network reliability, availability, fault reporting, and value for money. Notable findings show a substantial gap in service quality among operators, highlighting that AT&T and Equant lead in network availability, while China Telecom and BT fall short in offering value for money.

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Telecom Status in Asia: Insights from IT Managers and Operator Performance Analysis

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  1. Sample Information on telecom status in Asia(Brief summary) RA II/ICM-GTS 2003/Doc. 3.3(2) Appendix C 11 August 2003

  2. Interviews with IT managers of companies in Bahrain, China, Hong Kong, India, Russia, South Korea • Internationalnetworks using Frame Relay or IP-VPN. • Telephone interviews • Total 166 companies interviews

  3. Bahrain: 4 operators (AT&T, BT, Cable&Wireless, Bahrain Telecom) Hong Kong: 8 operators (AT&T, BT, Equant, Cable&Wireless, Infonet, MCI, SITA, SDS) Russia: 1 operator (Equant) China: 1 operator (China Telecom) South Korea: 8 operators (AT&T, BT, Daicom, Cable&Wireless, Equant, Infonet, MCI, SDS) India: 1 operator (Tatanet) Main Operators

  4. Importance Ranking • evaluated by Importance Level of 1 (no of importance) to 5 (very important) • Network Reliability (4.922) • Network Availability (4.918) • Fault Reporting Process (4.911) .... 17. Value for Money (4.628) …. 22. Reaching Difficult Locations (4.525)

  5. Analysis • Network Availability: AT&T is outstanding, Equant is excellent. The gap is 30% between the best and the worst. Except with China Telecom and Bahrain Telecom the users are satisfied with Network Availability. • Value for Money: The best operator is Equant (excellent). AT&T is good. The users think the services of BT, Bahrain Telecom and China Telecom are poor value. The gap between the best and the worst is ca. 25%. • Reaching Difficult Locations: Two operators, BT and Equant scored above the Benchmark (40.29). The worst operators are China Telecom and Infonet. The gap between China Telecom and Equant is about 20%.

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