Overview Results of the group discussions with elderly on needs of users Results Dutch Telecare Review Business case: update October 2010 ?
Talking to the future users • Three group talks 12 to 30 participants • Open invitation to inhabitants of Pantein serviced homes • Results questionnaire were recognized • New group of participants • Video of proposed technology shown • Criticism about housing and existing technology and service
Group talks: technology • Unresolved issues blocking cooperation • In some complexes no DSL possible due to phone exchange • Difficulties with existing technology (sunscreens, elevators, ventilation, automatic lights, doors, etc.) • Complaints are not communicated upon (and often not resolved) • Older telecare experiments left a bad reputation for technology (it didn't work properly 8 years ago) • User see Pantein as integrated not as divisions
Group talks: technology • Conclusion (1) • People have no reference to the technology: demonstrate • Best contact persons are janitor and facility coordinator • First recognize (and fix) existing problems technology • Make a thorough inventory of DSL possibilities in homes • People are willing to switch provider (triple play) for benefits • Privacy is not an issue, service and reliability is
Group talks: technology • Conclusion (2) • Communication is essential: manage expectations • Information channel only if it is new info or a better overview • Video communication must be experienced before appraisal • Technology must work 100% • Detailed agreements on entering scenarios at alarms • Transparent pricing of telecare elements • Pilots most be free of charge (bonus for participating)
Dutch Telecare Review • Literature study and interviews with key players • Success and failure factors identified in 3 areas: • Implementation • Project management • Business model
Dutch Telecare Review • Implementation: failure factors • Regulations are not compatible with innovation of technology • Users are not being involved: est. needs, designing, etc. • Care workers see it as threat to and impoverishment of care • Technology often not reliable • No continuation plan: after pilot it falls apart
Dutch Telecare Review • Implementation: success factors • Users like the social aspects of video communication • Users see privacy as a medium of exchange for safety • Users ask more during e-consults • Users will use services they didn't expect to use at the start • Users are prepared to pay after they have experienced added value • Safety features are most wanted, convenience remote 2nd • Showing benefits are greater than costs
Dutch Telecare Review • Project management: failure factors • Projects are complicated to oversee / manage • No clear allocation of responsibilities between parties • No chain responsibility (“my part is OK”) Project management: success factors • Enlarging the scale through cooperation
Dutch Telecare Review • Business model: failure factors • Not investing enough to make it work • No structural funding or profitmodel • No transparent cost overview for user • Products are reliant on single/few supplier Business model: success factors • Saving cost with open source software • Standing out as care organization by providing e-health
Business case • October 2010 • Where are we in the development of the Dutch businesscase?
Business case: pro's • We have described the way we want to develop the BC • We investigated literature, questionaires and interviews • We made first attempts to list features of a Dutch BC • We researched possible revenues and funding for telecare/health, seem to have balanced budget • We found a partner that tackled most of the threats from our research of failure factors • We are defining services beneficial to different user groups • We are defining a phased strategy for implementation
Business case: con's • Some of the funding ends in a year • Structural funding is in the making (2012) • Uncertain which services will be in that structural funding • Content from local partners is still bottleneck • Technology is developing quickly risk of dialectics of progress
Questions? • Eric Schlangen • HabiPro • E: email@example.com • T: +3150254686