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Results of Breakout Group Discussions

Results of Breakout Group Discussions. Evolving Service. Key Topic Areas We Focused On As Defined by MIC/HIC Feedback and Input From NWS Leadership During Conference. 1) Customer Relationships/Requirements 2) Training 3) Service Delivery 4) Social Science 5) Operational Efficiency.

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Results of Breakout Group Discussions

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  1. Results of Breakout Group Discussions Evolving Service

  2. Key Topic Areas We Focused OnAs Defined by MIC/HIC Feedback and Input From NWS Leadership During Conference 1) Customer Relationships/Requirements 2) Training 3) Service Delivery 4) Social Science 5) Operational Efficiency

  3. Proposed Field Actions Over Next 2-5 YearsTopic Area #1 – Customer Relationships/Requirements Vision: Satisfied Customers Who Utilize NWS Data and Services to Meet Their Needs • Identify external and internal customers (at local and national levels). Create national framework for coordination. • Define a roadmap on how to engage sector specific customers. • Identify customers needs/requirements (low hanging fruit) and implement services to meet those needs. • Leverage best-practices of agencies who have already implemented sector based services. Regional/National Support Needed: • Establish a national/regional workgroup (rooted in Service Coordination Hydrologist and WCM) to establish the framework for a coordinated effort. • NWS leadership to provide accountability for successful execution. Obstacles/Challenges Identified • Resources (time, funding, personnel) • Dialogue with other agencies so that our service delivery is not duplicative.

  4. Proposed Field Actions Over Next 2-5 YearsTopic Area #2 Training Vision: Recommit Investment in Effective Training • Focus areas: Environmental and social sciences, partner/user requirements, leadership, and service delivery. • Utilize mix of human, interactive, and self-directed training Regional/National Support Needed: • Implement geographic (Nat’l, Reg’l) and sector-specific training • Re-evaluate existing training • Consolidate similarly themed requirements and provide training based on evolving service needs Obstacles/Challenges Identified • Resources; training is not sexy to budget analysts • Shear volume of training topics • Training must be dynamic to account for changes in service sectors and science advances

  5. Proposed Field Actions Over Next 2-5 YearsTopic Area #3 Service Delivery Vision: MeetCustomer Needs with a Mix of Digital and Personal Services • Develop digital services that are easily accessible, fully “integratable” to produce deterministic and probabilistic text, graphics and data • Make services available in universally recognized, user defined formats (XML, etc) • Provide personal decision support through collaborative tools between field offices and appropriate sectors Regional/National Support Needed: • Create a national/regional team tasked with developing a vision, action plan and timeline for delivery • Strong leadership committed to accomplishing this goal Obstacles/Challenges Identified • Resources • Customer proprietary information

  6. Proposed Field Actions Over Next 2-5 YearsTopic Area #4 Social Science Vision: To provide and utilize social science to “finish our service” • Integrate social science best practices into NWS products to satisfy sector needs. • Evolve product delivery to better accomplish our mission. Regional/National Support Needed: • Provide social science expertise to help us connect with customers • Provide training to incorporate social science into forecaster mindset • Reduce red-tape blocking fast response to evolving services and technologies Obstacles/Challenges Identified • Lack of understanding of/respect for social science • Insufficient IT infrastructure to connect with customers

  7. Proposed Field Actions Over Next 2-5 YearsTopic Area #5 Identify Specific Operational Efficiencies • Utilize flexible staffing among multiple offices (during benign weather) to free up staff resources. • Deliver best first-guess grids and tools to the field resulting in less grid editing. • Develop/support flexible staffing profiles to hire the right mix of personnel/ positions • Partner within the agency to create efficiencies and capabilities (e.g., partnering CWSU IT infrastructure support with NCEP/AWC operations) Regional/National Support Needed: • Modification of the Service Backup policy to support above actions • IT (e.g. phone-forwarding) • NCEP supply complete suite of sensible weather grids • Field expertise with respect to grids, tools • NWSEO and CB buy-in • Prototype possible staffing models in the field Obstacles/Challenges Identified • Effectively communicating the need • NWS culture (cookie cutter office structure)

  8. SummaryKey Takeaways for NWS Leadership 1) Customer Relationships/Requirements 2) Training 3) Service Delivery 4) Social Science 5) Operational Efficiency

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