Bob Bater KnowPlexity Ltd., UK

1. Bob Bater KnowPlexity Ltd., UK

2. IM Awakening The World Begins to Realize that Information Must be Managed {The Diverse and Exploding Digital Universe: An Updated Forecast of Worldwide of Information Growth Through 2011. IDC/EMC, March 2008}

3. Information Matters! “Good information management needs to be partnered with good knowledge management. If it isn’t, the value of information as an asset is undermined, and cost-effective, efficient service delivery is compromised.” On average, staff spend 9.6 hours per week searching for information At any given time, 3%-5% of files can’t be found. Recreating them costs on average €100 per document {The Expanding Digital Universe, IDC/EMC} {Survey, Information Week} {The Knowledge Council. Information matters: building government’s capability in managing knowledge and information. Government Knowledge & Information Management Network, November 2008}

4. A BandAid Response • a financial accounting system • a customer database • an employee database • a payroll application • management information systems • ...and more

5. Information Scatter LMS (Library Management) Web site RM (Records Management) HRM (HR management) ECM (Content Management) KM (Knowledge Management) Intranet DM (document management) CRM (Customer Relationship Management) ERM (Enterprise Resource Management) DBMS (Database Management) Procurement FIN (Financial Accounting) Payroll

6. Holistic Health What is Knowledge? “Knowledge is power.” “But mere knowledge is not power; it is only possibility. Action is power; and its highest manifestation is when it is directed by knowledge.” Francis Bacon. MeditationesSacræ. De Hæresibus. (1597)

7. Information + Knowledge: A New Kind of Problem

8. Information in the Wild Wild information resides in: • Documents • Emails • Instant messages • Blogs • Wikis • del.icio.us • Technorati • Twitter - .doc, .docx., .xls, .xlsx, .ppt, .pptx, PDF, ODF, HTML, XML

9. 2 1 3 CreateDate:071005 Author: William Jones Subject: guidelines Date: Jul 10, 2005 Compiler: Bill Jones Topic: policies Created Date: 100705 Creator: Jones, W. Descriptor: procedures Date: Jul 10, 2005 Creator: Bill Jones Subject: policies Date: 100705 Creator: Jones, W. Subject: procedures Date: 071005 Creator: William Jones Subject: guidelines Date: 2005-07-10 Creator: William Jones Subject: policies Date: 2005-07-10 Creator:William Jones Subject: policies Date: 2005-07-10 Creator: William Jones Subject: policies Taming Wild Information Metadata Interoperability Problems Metadata are not interoperable Structural interoperability achieved by applying a metadata standard, e.g. Dublin Core Semantic interoperability achieved through standards, cross-mapping or a controlled vocabulary {After Louis Rosenfeld, October 2003}

10. Taming Wild Information Geographical Vocabulary Problems

11. Accommodating Diverse Points of View TRANSACTION ID DATE MADE FINAL DATE REGISTERED COMPOUND DOCUMENT (Y/N) COMPONENTS TECHNICAL FORMAT (TNA PRONOM Code) RECORD SERIES INDICATOR (RSI) DISPOSAL DATE DISPOSAL NOTES DOCUMENT UNIQUE IDENTIFIER TITLE CREATOR CREATE DATE THEME (e.g. R&D, Production, Sales, Marketing) VERSION VERSION DATE DOCUMENT TYPE LIFECYCLE STATUS (e.g. Draft / Working / Final KM Unstructured TABLE FIELD DATA TYPE PRIMARY KEY KEY RELATIONSHIPS CM SOURCE TYPE (e.g. Document, Web Page, Journal Article, Person, Community) SOURCE TYPE ID (Document ID, Community ID, Person ID) ACTIVITY ID (Activity which generated the resource) KEYWORDS (All possible SUBJECT relations) ACCESSED BY ACCESSED BY DATE PLANNED PUBLICATION DATE EMBARGO DATE PUBLISHED DATE GENRE (Function: e.g. Policy, Report, Press Release) TYPE (e.g. Document, Web Page, Journal Article) SUBJECT CLASSIFICATION DESCRIPTORS (User tags) LANGUAGE TARGET COMMUNITY DM RM DBM Structured

12. Coping with Complexity Snowden’s Cynefin Framework

13. Coping with Complexity Boisot’s I-Space

14. Coping with Complexity Social Network Analysis

15. A Vision for Knowledge Architecture The Knowledge Architect’s Toolkit