HU-2.0 Module 2.4

1. HU-2.0 Module 2.4 “Next Level”- Where to Begin?

2. Focus Areas Psychology of Error VISION Leadership Team Proactive Accountability EDUCATE / CREATE Org/Indiv. Performance Tools Code of Honor Staff MISSION Specific / Measurable Goals FLS Challenge IMPLEMENT Use of Tools Learning PPCI Mechanisms / Processes Metrics Tracking &Trending Ongoing Awareness & Reward CHAMPION Developing Your Plan Your Current Culture Gap Page 2

3. #3 People come to work wanting to do a good job Precept # 3 Page 3

4. Site VP Plant Mgr Director FLS Challenge Front-Line Supervisor Challenge Page 4

5. FLS Challenge Presentation Template Six Slides… 1 Title Slide (Human performance of X, for Period X) 2 Industrial Safety Incidents [During the Period] 3 Human Errors [During the Period] 4 Outside Audit Results [During the Period] 5 Issues From Last Presentation and What Has Been Done 6 Plans for Moving Forward Page 5

6. “What can we do to help make your job easier?” FLS Challenge Front-Line Supervisor Challenge Page 6

7. Focus Areas Psychology of Error VISION Leadership Team Proactive Accountability EDUCATE / CREATE Org/Indiv. Performance Tools Code of Honor Staff MISSION Specific / Measurable Goals FLS Challenge IMPLEMENT Use of Tools Learning PPCI Mechanisms / Processes Metrics Tracking &Trending Ongoing Awareness & Reward CHAMPION Developing Your Plan Your Current Culture Gap Page 7

8. Code of Honor • Be willing to call and be called • Be open and honest • Mission first, team second, individual third • Be on time • Question and challenge one another Developing Your Plan Page 8

9. Culture Viral Change Big Sustainable Change BEHAVIOR Viral Networks in the Organization BEHAVIOR BEHAVIOR Small Number of People BEHAVIOR BEHAVIOR Small Set of Behaviors Page 9

10. Module III Aka “How to Leave Your Previous Performance Levels (and those of your competition) in the Dust” Page 10