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Enhancing Patient Experience Through Sustainable Food Choices in NHS

Janice Gillan, Acting Head of Clinical Support Services at NHS Ayrshire & Arran, explores the crucial role of food in patient recovery and overall wellness. As HCA National Chairman, she emphasizes the need for sustainable practices and patient-centered dining experiences. With a focus on the NHS's existing food budget, special diets, and local sourcing, she advocates for a back-to-basics approach that prioritizes wholesome meals. By integrating local producers and reducing carbon footprints, the NHS can enhance both patient satisfaction and financial sustainability.

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Enhancing Patient Experience Through Sustainable Food Choices in NHS

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  1. ‘Back to Basics’ Janice Gillan Acting Head of Clinical Support Services, NHS Ayrshire & Arran /HCA National Chairman

  2. NHS Realisation NHS Board/Trusts Existing food budget per day Patient experience NHS Terms & Conditions Special diet Choice Sustainability

  3. Realisation - Existing • 2 masters – patients & NHS • Cost of food & drink per day • 40% are special diet • Financial climate

  4. Existing NHS Structure • NHS Board/Trust • Reporting structure’s • Different baseline’s • Priority of food/support services • Investment/reduction

  5. Realisation – T&C’s • Terms & Conditions • Agenda for Change • % sickness absence • Family friendly policies

  6. Realisation – What is choice? • Specification • Number of choices • Public/society's expectation

  7. Desirable Farming background Local producers Carbon footprint Government agenda Essential Mandated National Contracts due to diligence for ‘cradle to grave’ Legal requirements Financial savings Realisation – Sustainability V’s

  8. Future – Back to basics Food is the simplest form of medicine ‘Good wholesome food will make a patient better every day of the week and twice at the weekend, rather than a fancy a la carte menu or room service.’

  9. Future – Back to basics • Patients mealtime experience • Communication Age UK ‘ still hungry to be heard’

  10. Future – Back to basics Why do we do what we have always done?

  11. Future – NHS Portering–computerised system Spend to save schemes NHS Ayrshire & Arran Patient menu’s Review production units Review dining room opening times Reduced cleaning frequencies Joint working Local Authorities

  12. Future – HCA • New president • Lobbying MP’s • Revamp conference • Key Performance Indicators

  13. Future – HCA • Networking • Benchmarking • Joint Working • Publications

  14. Thank you Any questions? www.hospitalcaterers.org Janice.gillan@aaaht.scot.nhs.uk

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