1 / 14

Technologies, usages and new business model

Technologies, usages and new business model. Mr. El Hadj Gley, CEO & Chairman - La Poste Tunisienne. Montpellier ( France) 22 Novembre 2005. I. Tunisian Post : Who are we ?. 3. A new integrated service. months. each. Mail and logistic services. Financial. Services. 45%. 55%.

silver
Télécharger la présentation

Technologies, usages and new business model

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Technologies, usages and new business model Mr. El Hadj Gley, CEO & Chairman - La Poste Tunisienne Montpellier ( France) 22 Novembre 2005

  2. I. Tunisian Post : Who are we ? 3 A new integrated service months each Mail and logistic services Financial Services 45% 55% TUNISIA New services in term of turnover 2003 : 15% 2006 : 20% 1999 : 1% Public business operator : commercial statue since 1999 New services based on ICTs : Works in Tunisi@ : an emergent country with favorable Business and ICT environment We make the most profitable use of ICTs by Public-Private Partnership opportunities

  3. II. Developing e-Business activities,… The puzzle of 5 Cs(Challenge) C 1 Connectivity Internet, PCs, new channels for companies C 2 Capacities Capacity building, ICT environment, legal framework, e-logistics C Advanced applications in business process, Content management systems, online services, e-learning & training 3 Content C Finance resources for ICT infrastructure, Software applications, ICT Capacity building Capital 4 C Cooperation 5 South-South partnership opportunities, Triangular cooperation

  4. III. Favorable ICT environment and legal frameworkto promote competition, economic efficiency, private sector • Telecom reform : • - 2001 : new Act, law n°2001-1 • - Creation of National Telecommunication Regulation Authority Tunisia example e-Commerce, e-Business; enabling legal framework - 2000 : Electronic Business & interchange Act, law n° 2000-83 - 2000 : Creation of National Certification Authority - 2004 : Computer Security Act, law n° 2004-5 legal recognition of the digital signature and electronic documents - 2000 : law 2000-57 • Personnal Data Protection • - 2002 : Amendment of the Constitution , • - 2004 : Law on privacy protection, Techno parks • 2001 : Law on Techno parks • Techno park El Ghazala (40 IT companies, 1600 Engineers) • - Under building : 10 new Techno parks Cyber parks : 8 Cyberparks for teleworking - Kef, Gafsa, Kasserine, Monastir, Siliana. (100% used) - Kairouan, Bizerte et Hammam Sousse under construction - One cyberpark for each territory department ICT contribution in GDP : 8% in 2009

  5. IV. Using ICTs to improve services for all : the case of Tunisian Post e-Finance e-Payment Postal e-Business Strategy e-Logistics Track & Trace DHL, FedEx, DPD,… partnerships e-Learning e-Management On-line Servicese-Shops/ e-Counter / Secure e-mail - Why ? • Increase revenue • Increase the Productivity of the economy • Modernization of postal services : • Reducing of costs : 10 % to 30 % Hours/Days sec/minutes - An ambitious strategy based on ICTs :

  6. 1. e-Finance & e-Payment services via Postal E-Counter E-Counter : an electronic front-office with integrated computer applications • Savings • Bank accounts • Money orders • Bill payments • Registered letters • Stamps • Secured electronic mail boxes • Prepaid cards,… 150 000Electronic operations per day Electronic solution for money transfer from abroad IFS Eurogiro Western Union Swift 2004results - operations : 513000 - amount : 347 Millions $ 2005results + 25% Domestic Electronic money order Mandat minute Student grant 2005results + 67% 2004 results - operations : 1 021 000 - amount : 223 Millions $ 85% of Money orders are payed in 24 hours e-Pensions an electronic payment platform to serve social security pensions • 2004 results • operations : 3,3 Million • amount : 700 M$ 2005results + 20 % www.ccpnet.poste.tn Internet Banking : CCPNet for SMEs • Account balance, on-line transfer • 9 first months 2005 : 306 million USD of on-line transfers

  7. 2. e-Commerce & e-Governement : Postal On-line services via Internet e-Payment solutions : e-Dinar as an Electronic Purse because • on-line payment means (credit and bank card) not commonly used • B2C and G2C e-Business requires mass payment tools • e-Business needs a multi-purpose payment mode e-DINAR : What is it ? • Prepaid virtual card, anonymous and accessible to bothholder or not of a banking or postal current account • A multipurpose payment mode for: • Internet purchasing goods and services • ATM money withdrawal • Point Of Sale payment (POS) • Refill means : • Internet: Refill card, Internet Banking • ATM : VISA Card, Postal or Bank Card e-Dinar Cyber-transactions Doubling each year e-DINAR : Whom does it serve ? • Contributed to creating an e-business culture • Contributed to promoting e-business Operating systems

  8. Electronic Bill payment and presentment solution via Internet • Potential Market • Viewing and paying bills via Internet : telephone, water, electricity, ADSL... • Start up : 2003 • 30% of invoices payed at the post offices Distance Registration @ universities without moving • Using postal electronic purse e-Dinar • Distance Services offered : (300 000 students) • Distance registration, Transportation distance subscription, Booking in university cities • 2005 : 30 000 registered students • 2006 : all students On-line sale of tickets • Entry tickets to football stadium • Entry tickets for the World championship of Handball « Tunis 2005 » e-Commerce facilities : 200 e-Merchants connected to the postal payment platform e-Tax returns (Teledeclaration) : «e-Tasrih » 2005 ( 8 first months) : 600 million USD payed on-line by companies

  9. 3. Electronic Postal Services - Mail, parcels & Logistics - Companies Tunisian Post Hybrid Mail platformreceiving, processing, printing electronic data (bills, …) and delivering by physical or electronic mail. • Start up: 2004 • Automated processing of 12 million letters in 2005 • Main customers : Post, 3 Banks, Electricity, Phone,Social Security,… Web telegram : - secures web platform for B to C mail and C to C, - Track and Trace of mail • Startup : 2004 • 10 leading bank companies and several finance • and administrative enterprises have subscribed to this service. • 1.000.000 telegrams in 2005 • Business Rapid Poste & Tracking solutions using IPS Solution Managing and following up express couriers & parcels • Customers : Companies, enterprises, factories, … • Advantages for firms • Combine physical and electronic business process • Managing & following up express & parcels • On-line pick up booking • Managing the address book of recipients • Security : authentication with digital certificate, bar code labels • Electronic Manifeste for outbound shipment • Achievements • 3200 affiliated companies

  10. 4. e-Learning & CRM CRM : Call Center • Services : Push and Pull • 1/ Information • 2/ Customers support • 3/ Track and Trace for Express Mail • 4/ Telemarketing 1828 • Activity : 300 000 phone callsin 2005 e-Learning • Tunisian Post Virtual School : • 60 courses • 14% of employees registred • Levels : - Bac  Bac + 2 - Bac + 2  Bac + 4 - Bac + 4  Bac + 6 • TRAINPOST (International Distance Learning) : • hosted by Tunisian e-Learning Platform • 30 countries connected

  11. V- Lessons to learn for the future : a tough job but promising future +11% Average Income 123 e-Solutions accelerates postal revenue growth : • An average income postal growth(1999-2004 : 11%) • (Pulled by using ICTs in business process + combine physical and electronic channels) • Staff Supervision ratio : 14% (tripled in 5 years) Electronic Postal Services requires Public-Private Partnership Cooperation and Partnership • UPU Cooperatrion in ICTs through Regional Deployment of Postal Technology Center in Tunis

  12. VI. World Summit on the Information Society Tunis 2005 WSIS Tunis 2005 : an important event to improve ICT4all • Tunisia hosted the second phase of the WSIS : 16-18 November 2005. • Historical opportunity for bridging the digital divide between countries ? • Bridging the digital divide – Connecting the World • Appr. 800 000 villages around the world without any kind of connection • U.N. Goal : connecting communities worldwide by 2015 • Digital Divide FROM : ICT penetration and Internet connectivity (fixed phone, mobile phone, Internet,…) TO : Access to advanced e-applications, e-Content Advanced applications in business process, Content management systems, online services, e-learning & training… 11 000 in Geneva 1. Participants : more than 23 000 participants • Governments • Private Sector • Civil Society 2.ICT4all exhibition • More than 300 exhibitors 3.Parallel events • - 308Parallel events organized

  13. 4. Results of the Summit : 1 • Creation of a Voluntary Digital Solidarity Fund 2 • Creation of an Internet Governance Forum IGF • Adoption ofTunis Commitment 3 • Implementation of the digital solidarity agenda • promoting the inclusion of all peoples in the Information Society 4 • Implementation and follow-up of Tunis Agenda for the Information Society • C1. The role of public governance authorities and all stakeholders in the promotion of ICTs for development • C2. Information and communication infrastructure • C3. Access to information and knowledge • C4. Capacity building • C5. Building confidence and security in the use of ICTs • C6. Enabling environment • C7. ICT Applications • ·      E-government,E-business, E-learning, E-health, E-employment • E-environment, E-agriculture,E-science • C8. Cultural diversity and identity, linguistic diversity and local content • C9. Media • C10. Ethical dimensions of the Information Society • C11. International and regional cooperation C 2 Connectivity C 4 Capacities C Content 7 C Cooperation 11

  14. Handicraft www.e-fleurs.poste.tn www.souk-artisanes.org.tn Thank You Mr. El Haj Gley dg@poste.tn CEO & Chairman of la Poste Tunisienne

More Related