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Jan/Feb 2017

5-Star Worldwide Managers Call. Jan/Feb 2017. January/February Agenda. Zeel Massage and Corporate Wellness Program Guest Speaker: Veronica Bashbush, National Director of Corporate Wellness Success at 1650 Arch – Paige Layton, 5-Star Manager Global Investors 2017 Focus: Execution

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Jan/Feb 2017

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  1. 5-Star Worldwide Managers Call Jan/Feb 2017

  2. January/February Agenda • Zeel Massage and Corporate Wellness Program • Guest Speaker: Veronica Bashbush, National Director of Corporate Wellness • Success at 1650 Arch – Paige Layton, 5-Star Manager • Global Investors 2017 Focus: Execution • CBRE | Client Care Americas | Investor Services: Julie Spencer, Senior Director • It’s Kinglsey Season – 2017 • New eBlast promotions can be customized to you / your building • Encourage your tenants to participate: Refer to great past ideas on the 5-Star Portal, please be prepared to share your onsite implementations on next month’s call. • 5-Star Portfolio Updates (featuring 9 assets today) • What’s new? Expand on a successful event, resource or idea at your asset. This month features: 1650 Arch and United Plaza, Philly, PA 125/150 CambridgePark Drive, MA Met Park, Seattle, WA Pasadena Towers, Pasadena, CA 800 Connecticut, Norwalk, CT Galleria Office Towers, Dallas, TX 7000 Central Park, Atlanta, GA Pacific Plaza, Walnut Creek, CA • 5-Star CANVA Site and Monthly Reporting: • CANVA additions on our 5-Star Portal: Check out the latest contributions by your peers • Monthly 5-Star Activity Reporting now required, refer to examples on the Portal • Next Call 5-Star Portfolio Updates – Attn. 5-Star Managers! • Park 80, Saddle Brook, NJ 235 Pine, San Francisco, CA The Landing at MIA, Miami, FL Liberty Center, Pittsburgh, PA Denver Tech Center, Denver CO Cal Plaza, Walnut Creek, CA 161 North Clark, Chicago, IL Premier Place, Dallas, TX

  3. ZEEL Massage and Corporate Wellness Programs

  4. ZEEL MASSAGE PROGRAM @ 1650 ARCH • Held the last Friday of every month in our 5-Star Conferencing Center • 4 hour event – held from 10 a.m. – 2 p.m. • ZEEL charges $80/hr • We Loved our massage therapist Cymone so much that we requested to have her for every event. The tenants absolutely LOVE her! • ZEEL sends you a massage chair or table (whichever you offer) to store onsite for the therapist. • ZEEL offers design template for both a poster and eblast. The eblast is great because you can customize it for each month’s event. • The eblast also has a link that leads tenants right to their online scheduler. • The therapist then have access to see the scheduler so they know the name of the tenant receiving the massage • Tenants then get a confirmation text for their appointment along with a reminder the morning of their appointment.

  5. ZEEL MASSAGE PROGRAM @ 1650 ARCH ONLINE SIGN UP LINK LOBBY POSTER MONTHLY INFUSED WATERS FOR THE TENANTS. EBLAST TEMPLATE

  6. Global Investors 2017 Focus: ExecutionWe’re all leasing in our own way…

  7. It’s Kingsley SeasonSurveys out Today!

  8. Kingsley Survey Promotion Customized eBlast for You

  9. Kinglsey Results Promos Customized for Your Building Post-Survey

  10. Tenant Event: Floral Workshop • Search local florists, greenhouses, farms • Email/call to connect with contact • Discuss pricing per person • Select event date / Promote to tenants • Gather RSVP’s • Communicate anticipated attendance • Greet vendor, set-up event, check-in tenants • http://www.stowgreenhouses.com/

  11. Galleria Office Towers

  12. Galleria Office Towers

  13. 800 Connecticut

  14. 800 Connecticut • February 2017 • We hosted two successful prospective tenant tours this month. For each, we provided them with 800 CT swag bags as well as “breakfast to go”. We also set up the conference room for quick Floored presentations so they could see 3D renderings of potential designs and lay outs for the space they were viewing. • Our conference center is still getting a lot of use from our tenants. Rentals this month ranged from full day, full training center rentals for 100 people, to a luncheon for 60 people in the amenity portion to a small group meet up after hours in our smaller conference room. • I set up a table in our lobby during lunch hours for Valentine’s Day. I handed out over 300 Cheryl’s Valentine’s cookies and 215 building employees entered to win our raffle prizes which included orchids, a dozen roses and a bouquet of balloons. • We also has our very first Pop-Up Bar hosted by a local sports bar, The Blind Rhino. They served a variety of beer and wine and I provided snacks and water for those who attended. We will be doing this every other Thursday – the tenants gave great feedback on this! • Our Kingsley survey is going out soon. Most of our tenants complete them with no reward needed but we will be hand delivering “sweet treats” as a thank you.

  15. Tenant Events • Rose Parade Event • Active Shooter Training • Fire Extinguisher Training • Earthquake Preparedness Training • Floor Warden Training • Valentine’s Day Raffle • E-Waste recycling event • Complimentary postural foot scans • Complimentary chair massages

  16. Tenant Events: Valentine’s Day Event& March of Dimes Bake Sale for Babies

  17. Valentine’s Day Raffle! • Tenants entered in to win a Date Night for Two basket • On Valentine’s Day we set up with the basket display and handed out cake pops to all the tenants to wish them a Happy Valentine’s Day. • We did an assortment of flavors; vanilla, chocolate and red velvet. • It was a sweet treat and the tenants LOVED it!

  18. Valentine’s Day Candy Buffet Reached out to 3 caterers Made selection based on presentation and pricing Promoted the event to tenants through our monthly newsletter, email, and tenant visits The event was a success and we received positive feedback from our tenants 2017 5-Star Action Plans Plan activities for the tenants to mix and mingle Increase participation Incorporate alcohol (a strong tenant request)

  19. Are You Taking Advantage of our5-Star CANVA Account? Red Sox Ticket Raffle • www.canva.com

  20. What you’ll see on the Site: Red Sox Ticket Raffle • Brand Kit • 5-Star Brand Colors • 5-Star Brand Fonts • 5-Star, CBRE, CBRE Global Investors Logos

  21. 5-Star CANVA Site: Red Sox Ticket Raffle

  22. 5-Star CANVA Site: Red Sox Ticket Raffle • Themed Event Collateral – Boards you can reformat to eBlasts, Twitter feeds, fliers and more! • Upload your latest creations to the CANVA site for all to use

  23. Latest Adds to 5-Star CANVA: Red Sox Ticket Raffle • Valentine’s Events • Food Trucks • Send us your event and we will create a template!

  24. 5-Star Monthly Reporting Year End Activity Roll-Up, Monthly Report and Tenant Satisfaction Survey Emily Forzano This comprehensive overview quantifies usage: tenants that are particularly active (great ‘stickiness’ factor when renewing)  Also great for the leasing teams –they can offer up stats when touring new prospects, quote tenant testimonials, etc..  And, when budget time rolls around – handy to note where activities have flourished, what needs tweaking, etc. Templates and examples can be downloaded from the 5★ Portal

  25. Thank you for joining!These slides will be postedto the 5-Star Portal.

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