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Skelta BPM Finance Case Study

Skelta's powerful, collaborative BPM platform with its strong workflow engine was deployed for implementing the workflows that interfaced with existing business systems, document management system and the claims system.

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Skelta BPM Finance Case Study

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  1. CustomerSnapshot Location : Europe Industry : Finance Products : Skelta BPM.NET2006 SolutionCategory: EnterpriseSoftware CustomerProfile Theclient isamajorEuropeanInsurancemultinationalwithglobaloperationsandapresencein27 Europeanand17 locationsoutsideEurope.Withrevenuesof8.5billionEurosfortheyear2005,itsmajorbusinesslinescomprisedaviation, casualtyandpropertysegments. TheRequirement Theclient's underwritingprocesswas predominantlymanualandwas error-prone.Service delivery cycleswere extremelyslowandthe responsetimes tocustomerquerieswere abnormallyhigh. Theclientwas also hampered by costescalationsandlowefficiencyinunderwritingoperations.Theclient's objectivewas tosupportunderwriting operationsthroughasingle orderanddelivery mechanismforunderwriting.Thechallengewas toimplementaBPM solutionthat integratedthe core businesslegacy systems,documentmanagementsystem andclaims trackingsystem. TheSolution Skelta's powerful,collaborativeBPMplatformwithitsstrongworkflow enginewas deployedforimplementingthe workflows that interfacedwithexisting businesssystems,documentmanagementsystem andthe claims system. Theentireunderwritingprocessincludingsub-processeswas automatedwithminimalmanualintervention. These included !Submission,Risk/Policy&EndorsementAdministrationMonitoring !ScannedDocumentIndexing !Claims Authority/ReportingLimitBreach monitoring !Compliancecontrols !DailyBureau&Companymessagemonitoringcontrols !WordingReviewmonitoring !Powerful monitoringcontrols !Claims Month EndProcess !ACORDMessageProcessing(XMLMessaging)forECFClaims (Electronic Claims File)fordataanddocuments

  2. TheValueAddition Workflow enablingthe company’scritical underwritingprocessthroughSkelta’[s enterpriseclass sImofptwraorvee,dallEofwfi ceidetnhceyc:lienttoachievedesiredprocessefficiencyApartfromroutingandescalationsformultiplelevelsinthe hierarchy,automatedemailremindersensuredtimelyactionsondelayedorpendingtasks furtherstreamliningthe entire process. Withallcomponentsofthe underwritingprocessbeingmappedtothe digital domain,the cImliepnrtowvaesdaCbulestomdrearstSicearlvlyiciem:provetheir responsetimetoclaimsrelatedcustomerqueriesandretainacompetitiveedge throughimprovedcustomerservice–oneoftheirkeypainareas. Asinglewindowmechanismthatlinkedwithexistingdata,ensuredthatallparticipantswithinthe pUrnoicfeosrsmfoitllyoiwnepdrsotacensdsaersd:operatingpracticesdefinedbytheorganization. capabilitiesmadeiteasiertomonitorthe process,identify bottlenecksand tSakkeeltma’esaBsuurseisnfeosrsparoncaelsyssoispatimndizaMtioon.tFoirnianlgimpactanalysissawimprovedriskselectionandbetterriskmanagementfor theorganization. Automatingthe entireunderwritingprocess translatedinto apaperlessenvironmentthat eliminatedthe mReadrguicneodfeErrroorra:ssociatedwithshiftingpapermanuallythroughtheprocesschain. ROI withautomationenabledforthe administrativetasks associatedwithprocessflow,the COlpietnimtwizaesdabRletouursceeitushtiulimzaatniocnap:italforstrategyrelatedandotherpeoplecentricfunctions. ByinterfacingSkelta BPM.NETwiththeircurrentinvestmentsin.NETtechnologiesandapplicationssuchas DCoMsStaSnadvicnlagism:sprocessingsystemtheclientwasabletosignificantlylowertotalcostofownershipforthenewBPMinitiative. Summary Skelta's powerfulBPMandWorkflow frameworkenabledthe client tocreateascalable,process- centricBPMplatformforintegratedbusinessprocessesacrossmultiplelocations,businessunitsand geographies.Theclient's keygoalsofimproved customerservice andefficiency forallaspectsof theirunderwritingprocesswasmadetangiblethroughSkelta'sBPMsolution. Skelta Software,Inc., 30000 MillCreek Ave,SuiteT50, Alpharetta,GA30022, U.S.A. Tel:678-306-4110 Email:sales@skelta.com,Web:www.skelta.com InnovationCenter SalarpuriaTouchstone, SarjapurOuterRingRoad, Bangalore560087,India Tel:+91(80) 40602600 ©2002 -2008 Skelta Software.Allrights reserved.Alltrademarksare the propertyoftheir respectiveowners.

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