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Understanding Clinical Communication: Data, Knowledge, and Information in Healthcare

This lecture focuses on the critical role of data, knowledge, and information in clinical communication. Key topics include the implications of inter-professional communication, the impact of environmental factors on provider-patient interactions, and the prevalence of communication issues leading to adverse events in healthcare settings. The session emphasizes the need to recognize and improve informal communication and understand communication tasks before implementing technological solutions. Additionally, students will prepare a position paper and engage in discussions about relevant case studies.

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Understanding Clinical Communication: Data, Knowledge, and Information in Healthcare

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Presentation Transcript

  1. Data, Knowledge & InformationVictoria aceti, MA Lecture 3 Thurs. Jan, 19 Data, Knowledge & Information

  2. agenda • Position Paper • Group-led Discussion Group & Date choosing • Case Study: Group Health Centre • Lecture • Clinical Communication • Adverse Events • Communication Issues • Final Thoughts Data, Knowledge & Information

  3. Data, knowledge & Information • Data • Knowledge • Information • Communication Data, Knowledge & Information

  4. Clinical Communication Space • 50% of inter-professional communication occurs face-to-face • Lack of asynchronous communication • Physicians communicate the most among colleagues • O’Halloran & colleagues concluded that environmental factors influence communication between patients and healthcare providers • Inefficiencies in existing communication and information structures cause there to be more communication “Understanding the interrelationship between communication and information tasks may help us re-evaluate the role of technologic support” (Coiera, 2000, p.285) Data, Knowledge & Information

  5. Communication related Adverse Events • There are serious concerns with communication in the clinical environment. Data, Knowledge & Information

  6. Clinical Communication Space Inter-professional Communication Provider-Patient Communication Functional health literacy Language barriers Age of patients TMI • Highly interruptive • Poor communication systems • Poor practices • Highly specialized environment • Legibility of physician orders Data, Knowledge & Information

  7. Recognize the importance of informal communication • Understand communication tasks before we can fix them with technologies • Realize how the organizational context (environment) affects communication What does this mean moving forward? Data, Knowledge & Information

  8. Final Thoughts Take Home Messages • Clinical communication space is a highly interruptive environment prone to errors. • Recognize the importance of informal communication. • Understand communication tasks before we can fix them with technologies Blog Assignment • Due Monday, January 30th • Find a news article about the proposed changes to the 2014 Health Accord. Copy the link to the article in your post and discuss your thoughts on what the article is arguing. Data, Knowledge & Information

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