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Open and Shared Information System

Open and Shared Information System. OaSIS. SUNCOM’s Standard Business Process. On-line detail. Centralized ordering for the enterprise Maintenance of an enterprise inventory Single bill from the vendor With electronic detail SUNCOM rebilling of customers. On-line CSA. Old Process.

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Open and Shared Information System

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  1. Open and Shared Information System OaSIS

  2. SUNCOM’s StandardBusiness Process On-line detail • Centralized ordering for the enterprise • Maintenance of an enterprise inventory • Single bill from the vendor • With electronic detail • SUNCOM rebilling of customers On-line CSA Old Process New Process Process Benefits Areas to be Improved

  3. Areas where OaSIS Improves SUNCOM’s Business Process • User management • Invoicing • Inventory • Account management • Auditing • Order processing • Shared development and use of related software

  4. SUNCOM OaSIS Deployment • Evolutionary development • Piecemeal Module release over several years • Now in year three • Constant improvement • Customers get new features and empowerment from a production system • Long term incremental investment • Minimal risk • Revolutionary approach • Open and shared model • Unprecedented customer empowerment • Using modern tools

  5. SUNCOM’s OaSIS is… • Open because it provides SUNCOM customers access to more SUNCOM data, Application Program Interfaces and a software library of custom applications. • Shared because it enables customers to develop software applications, use and modify software written by other customers.

  6. SUNCOM OaSISTechnologies for Improvement m Database restructuring Metadata tags Framework Integration and data exchange with other systems Open Source Library

  7. Database Restructuring • Establish new relationships between data • Eliminate the restrictions of intelligent codes (like CSA) and the need to understand them • Empower customers to… • Create accounts based on any customer priority like… • Various levels of organizational hierarchy • Grants • Projects • Move services between accounts • Consolidate bills • To include a variety of services on one bill • To include services from a variety of vendors on one bill

  8. Metadata Tags m • Will allow customers to label any data they can see like… • phone numbers with the name of the phone user • circuits with specific locations • any service with grant IDs, project IDs, etc. • Becomes data in SUNCOM systems that is owned by the customer yet related to SUNCOM data • Becomes permanent, universal tag until customer changes it • Can insert tags at any stage and use in any other stage • Order • Inventory • Invoice • Audit

  9. Framework • Standardized interfaces • For customers writing applications • For vendors exchanging data and processes • Simplify future development • Functions developed once, reused in many areas by many developers • Eliminate duplicated functions

  10. Integrated Processeswith other Systems • Allow vendors and SUNCOM to pass data to each other in real time • Example uses: • Customers order from vendor’s web site, OaSIS immediately gets all necessary CSA data from vendor • Centralizes order and inventory data no matter where order is submitted • Vendor updates vendor records upon service activation, then sends updates to OaSIS • Eliminate double entry and improve accuracy • First integration technology to be use will be Open Authorization (OAuth)

  11. Open Source Library m • Customers will be able to write custom applications using… • SUNCOM data • Meta data • Standard functions written by SUNCOM (APIs) • Stored in OaSIS library and run through SUNCOM instances • Customers will be able to use and modify applications written by other customers • Will create a community of programmers within the State enterprise

  12. Summary of SUNCOM CustomerSelf-Service Empowerment m • Establish and empower users • Permanently tag services and charges • Independently create/modify accounts • Consolidate or separate bills • Write own custom applications for… • Orders • Invoices • Audits • etc. …using standardized interfaces and routines …and by modifying applications written by others • Order through other systems

  13. SUNCOM’s Open and SharedInformation System Web Link

  14. SUNCOM OaSIS Contact Curtis Clifford Business Development Manager Division of Telecommunications Department of Management Services Curtis.Clifford@DMS.MyFlorida.com 850-410-0014 Contact Curtis to find out how to access OaSIS Mike Kyvik Chief of Finances Division of Telecommunications Department of Management Services Mike.Kyvik@DMS.MyFlorida.com 850-921-6481 Jeremy Daniell OaSIS Project Manager Division of Telecommunications Department of Management Services Jeremy.Daniell@DMS.MyFlorida.com 850-413-9172

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