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Existing Call Tracking System

Figure Giant 1. Existing Call Tracking System. Management report on length and number of calls by CSRs. Hotline calls. 20 Customer Service Representatives (CSRs) enter hotline call information. Proposed Expansion of System. Problem & Solution Knowledge Base.

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Existing Call Tracking System

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  1. Figure Giant 1 Existing Call Tracking System Management report on length and number of calls by CSRs Hotline calls 20 Customer Service Representatives (CSRs) enter hotline call information Proposed Expansion of System Problem & Solution Knowledge Base Management report on length and number of calls by CSRs * 20 Customer Service Representatives (CSRs) enter and retrieve problem and solution information * Summary of problems and solutions for CSRs and R&D * New output will require increased data entry 25 Research and Development (R&D) engineers retrieve information about defects and enhancements

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