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Arrears Management Two States, Two Ways

Arrears Management Two States, Two Ways. Sharon Keri Compliance Process Manager Florida Child Support Program Bruce R. Martin Deputy Director Lancaster Co. Domestic Relations.

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Arrears Management Two States, Two Ways

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  1. Arrears Management Two States, Two Ways Sharon Keri Compliance Process Manager Florida Child Support Program Bruce R. Martin Deputy Director Lancaster Co. Domestic Relations ERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida ERICSA 50 CELEBRATES YEARS OF SERVING FAMILIES: THE MAGIC IS STILL ALIVE ERICSA ERICSA ERICSA ERICSA ERICSA

  2. ARREARS MANAGEMENT:How we are doing it in Florida Sharon Keri Compliance Process Manager Florida Child Support Program ERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida ERICSA ERICSA ERICSA ERICSA ERICSA

  3. Compliance Process Goals • Obtain full compliance with all terms of the support order • Collect the support now when the family needs it, rather than later • Build relationships with the parent who is ordered to pay support to ensure timely payment

  4. Child Support Automated Management System (CAMS) • Automatically reviews all IV-D cases with support orders to determine financial compliance • Automatically updates case and business partner information from a multitude of locate sources • Automatically initiates enforcement on cases that are not fully compliant

  5. Financial Compliance • Reviews all cases with a support order on a nightly basis • Calculates the percentage of financial compliance based on payments made against payments due

  6. Financial Compliance cont… • Identifies the compliance level of the parent who owes support • Full Payer • High Partial Payer • Low Partial Payer • Nonpayer

  7. Ability to Pay • Identifies information that may impact a parent’s ability to pay support timely and in full • Incarceration or probation • Other institutionalization • Recipient of government assistance • Reemployment Assistance • Temporary Assistance to Needy Families

  8. Ability to Pay cont… • Disability • Temporary • Permanent • Employment Status • More than one IV-D case

  9. Enforcement Approach • Arrears only cases are automatically enforced using the following tools: • Past Due Notice • Driver License Suspension • Consumer Reporting Agency Referral • Business Professional Recreational License Suspension • Two State Action

  10. Enforcement Approach cont… • User Review • Income Withholding • IRS Offset • Passport Denial • Unemployment Compensation • Lottery • Bank Levy • Tailored approach, not all tools are used

  11. Repayment on Delinquency • The automated income withholding program assesses each case to determine if a repayment amount is in place • The administratively set dollar amount is 20% of the ordered current support obligation • Income withholding notice is automatically populated with the repayment amount

  12. Collection of Arrears Beyond Emancipation • The parent who is ordered to pay support continues to pay the same amount after the last dependent emancipates • Notice is provided to the parent who is ordered to pay support, the parent who is owed support and the Clerk of the Court

  13. Future Projects • Automated program that identifies cases that do not have a repayment towards the arrears • Specialized enforcement actions for targeted populations of the arrears only cases

  14. Thank you! For additional information: Sharon Keri, Compliance Process Manager KeriS@dor.state.fl.us

  15. ARREARS MANAGEMENT:How we are doing it in Pennsylvania Bruce R. Martin Deputy Director Lancaster Co. Domestic Relations ERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida ERICSA ERICSA ERICSA ERICSA ERICSA

  16. Overview: PA Child Support Program • State IV-D Program administered by Bureau of Child Support Enforcement (BCSE) • Local IV-D services provided by 67 county Domestic Relations offices consistent with Cooperative Agreement • Partners in Cooperative Agreement: PA Department of Welfare, County Commissioners, President Judge

  17. Historic efforts to manage arrears:Procedural Rules • Support guidelines reviewed/updated every 4 years • Promulgation of Rules establishing administrative modification procedures • Emancipation of children • Modification when existing order is inconsistent with rules or law

  18. Historic efforts to manage arrears: Technology • Data Integrity Tasks / E Reports • Data Warehouse • Performance Improvement Module • Automated Case Closure/Order Modification • Electronic interfaces

  19. What’s New? Predictive Modeling • Basic Premise: Preventing the accumulation of arrears is easier to manage than collecting those arrears after they have accrued.

  20. Predictive Modeling: Payment Score Calculator (PSC) • Predicts the probability that an obligor will pay at least 80% of monthly support obligation in subsequent 3 months • 20 statistically weighted variables in PACSES determine the score • Case attributes • Demographic information • Past payment patterns

  21. Predictive Modeling: Payment Score Calculator • Indicates 0 – 30% probability that obligor will pay at 80% level • Indicates 31 – 50% probability that obligor will pay at 80% level

  22. Predictive Modeling: Payment Score Calculator • Indicates 51 – 79% probability that obligor will pay at 80% level • Indicates 80 – 99% probability that obligor will pay at 80% level

  23. How does PSC work? • PSC can be calculated at any time – saved for 14 days • PSC is stored when linked to a guideline computation • at conferences to establish a new support order • at conferences to modify an existing support order • 5 PSC variables can be edited by DRS worker

  24. PSC and arrears management:At the conference • Assists in conference preparation • Validates intuitive experience • Assists in establishment of realistic orders • Identifies cases appropriate for work search programs and/or temporary support orders • Identifies cases appropriate for future review • Guides the conference interactions and communications

  25. PSC and arrears management:subsequent enforcement • Promotes enhanced case management • Early intervention strategies • Prioritization of enforcement / utilization of resources • Identification of support services appropriate for obligor

  26. Example of PSC in useEarly Intervention Pilot Program • Overview of pilot program • Cases grouped by PSC • Control Group vs. Experimental Group • Results PSC 1&2 • Notable increase in percentage of cases paying • Decrease in time lapse 1st payment received • Results PSC 3&4 • Notable increase in percentage of support paid

  27. Impact of Arrears Management Strategies on PA LTD Arrears

  28. Thank you! For additional information: Bruce Martin, Deputy Director BruceMartin@pacses.com

  29. Questions

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